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Garber Honda - Service Center

Rochester, NY

4.8
580 Reviews

580 Reviews of Garber Honda - Service Center

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August 17, 2023

Hanna was friendly, quick and courteous. And a tail light was out so they threw one in. More

by JPLOSSINGER
Recommend Dealer
Yes
Employees Worked With
Hannah Tougas
Aug 18, 2023 -

Garber Honda responded

We are more than pleased to hear that our team delivered a professional and courteous service which made your experience a success from start to finish. It was our pleasure to assist you with your vehicle needs. Our team truly appreciates your business and hopes to work with you for your future car needs! Safe travels!

August 17, 2023

Was real easy to get my oil changed, tires rotated and inspection done. I waited for my vehicle and it was completed in a timely manner. More

by RMBUCENEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh, someone in the service center, Antonio
Aug 18, 2023 -

Garber Honda responded

We're glad to know your visit for an oil change, tire rotation and inspection at Garber Honda was quick and efficient. Thanks for choosing us!

August 17, 2023

Good service. Lots of customer communications. I will be back. Hanna was very good. That’s it. More

by FHAGELBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanna
Aug 18, 2023 -

Garber Honda responded

Thank you for choosing Garber Honda, we appreciate your positive feedback!

August 15, 2023

Overall great, but the texting system interactions with other systems and with personnel needs work. I received a text about rescheduling my appointment (for being a no-show) when I was on my way to pick More

by AHFARNS
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Aug 15, 2023 -

Garber Honda responded

Thanks for your feedback! We apologize for any confusion caused by our communication system at Garber Honda. Your comments will help us improve and ensure a smoother experience in the future. Despite this, we're glad to know that you were satisfied with the service overall.

August 11, 2023

the whole team service advisor the techs just the best service ever good job thanks More

by KZWERKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
? have no names
Aug 15, 2023 -

Garber Honda responded

Reviews like this one make our day, Kzwerka! Thanks from the Garber Honda team.

August 11, 2023

Deb in service is awesome! So knowledgeable and helpful. Truly appreciate her. Annie is sales is also the best at what she does. These two ladies are so kind, patient, help More

by HAPPY4527TRAVEL
Recommend Dealer
Yes
Employees Worked With
Deb and Annie
Aug 15, 2023 -

Garber Honda responded

We're delighted to know that our team members in service and sales made such a positive impression on you at Garber Honda. We'll be sure to pass along your praise! Thanks for the review, we appreciate it!

August 11, 2023

Took my Odyssey in for 2 recalls. They had the car 8 hours. One recall was for sideview mirrors. One was something about the radio (I'm told). When I went to pick it up, both mirr More

by LAKE591716
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah
Aug 14, 2023 -

Garber Honda responded

I'm sorry to read about your experience, Gary, and I apologize for any inconvenience this has caused. We take customer feedback seriously and would like to discuss getting things back on track. Please reach out at a time convenient for you so we can address these issues directly - Thank you, Mike Swain - Service Manager - (585) 334-0880 - MSwain@GarberROC.com.

August 10, 2023

Just came in for an inspection - I was greeted warmly and felt welcome there throughout the service time. More

by RWATKINS6
Recommend Dealer
Yes
Employees Worked With
Don't know the name of greeter
Aug 11, 2023 -

Garber Honda responded

We're glad to know you felt welcomed during your visit for an inspection at Garber Honda. We strive to provide a warm and friendly environment, so it's great that we hit the mark with you!

August 10, 2023

I had no car for three days, which was inconvenient. . .I am pleased with .outcome. More

by PROESCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
warren and josh
Aug 11, 2023 -

Garber Honda responded

Thank you for choosing Garber Honda for your automotive repair needs, we appreciate your positive feedback.

August 10, 2023

I am very pleased with the service I received at Garber Honda. Everyone was attentive and considerate. My vehicle was taken in at the appointment time I had made and the work was done in a very reasonable More

by JFBACCT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
did not get any names
Aug 11, 2023 -

Garber Honda responded

We're delighted to know you had a positive experience at Garber Honda! It's great that our team was able to provide attentive service and get your vehicle taken care of promptly. Thanks for recommending us, we appreciate it!

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