Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Garber Honda - Service Center

Rochester, NY

4.8
580 Reviews
Call Service Center (585) 334-0880

580 Reviews of Garber Honda - Service Center

Sort by
August 21, 2023

Garber staff was friendly and knowledgeable. I was told the service would take 1 1/2 hours and they were spot on. Easy in and out. Very good service. Thanks Garber! More

by JSTRAUSS52
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren
Report | Print
Aug 23, 2023 -

Garber Honda responded

We're glad to know you found our team at Garber Honda friendly and knowledgeable, and that we were able to provide efficient service. Thanks for your review!

August 21, 2023

Easy in and out with minimal wait time. Extra help with learning my car's electronics. More

by JRBOULTER711
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela (I think) and my salesman brian
Report | Print
Aug 24, 2023 -

Garber Honda responded

Thank you, Jrboulter711, for stopping by to leave Garber Honda a wonderful review!

August 21, 2023

Good work, very clean, and very nice to all that came in for their service More

by TTREMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not good with names
Report | Print
Aug 24, 2023 -

Garber Honda responded

Thank you for taking the time to review Garber Honda!

August 20, 2023

Quick and easy and the salesperson that we dealt with Robert Dorsey was even nice with the kids and was explaining every small detail. More

by EDOMAJCIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Dorsey
Report | Print
Aug 24, 2023 -

Garber Honda responded

Edomajcic, we're delighted to know that Robert Dorsey and our team at Garber Honda made your experience quick, easy and informative. We appreciate the positive feedback!

August 19, 2023

Quick in take process. Good communication and updates on my service. Fair price. A very pleasant experience. More

by DDROOZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren
Report | Print
Aug 24, 2023 -

Garber Honda responded

We're glad to know you had a pleasant experience with our service at Garber Honda! Thanks for the feedback on our communication and pricing. We appreciate your support!

August 19, 2023

Everyone is so nice and they go above and beyond. I was hating my car because of a weird smell. They found out what it was without me even telling them and fixed it (ac unit). So happy. More

by leahkarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Aug 24, 2023 -

Garber Honda responded

We're so glad to know our team at Garber Honda was able to help you out and get rid of that pesky smell! It's always our goal to go above and beyond for customers. Thanks for the positive review, we appreciate it!

August 19, 2023

Garber Honda has a nice waiting area with a great staff. They do a good job getting you in and out. Will continue to come back for service on my car. More

by JesseA99
Recommend Dealer
Yes
Employees Worked With
Debbie
Report | Print
Aug 24, 2023 -

Garber Honda responded

Jesse, we're glad to know you've had positive experiences at Garber Honda! We appreciate your continued trust in our service team. Looking forward to seeing you next time!

August 19, 2023

The video summary from the maintenance tech was awesome. What better way to show your teams honesty and commitment to helping the owner better understand their car. Thank you for being such a great place to More

by GLASS.SMITHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Tougas and Isaiah Maride
Report | Print
Aug 23, 2023 -

Garber Honda responded

We're so glad to know you appreciated the video summary from our maintenance tech at Garber Honda! It's one of the ways we strive for transparency and understanding with our customers. Thanks for your kind words, and we look forward to serving you in future visits!

August 19, 2023

I had an appointment for an oils change and it took 2 hours. Excessive amount of time! More

by NINANEU6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
Aug 21, 2023 -

Garber Honda responded

NINANEU6, We pride ourselves on our professional service and I'm very sorry to see that you’ve left us a low rating for your recent oil change. Our team works diligently to get through their workload during the day, but sometimes we run into repairs that take longer than anticipated, which ends up pushing our following appointments later. I understand that this can be frustrating so I would be happy to speak with you directly to address any of your concerns. Please reach out to me at your earliest convenience to (585) 334-0880. -Mike Swain | Service Manager

August 18, 2023

Inspection sticker not changed Had to bring to their attention Sakes rrp walk bay as if she did not even remember me after a ,$35, 000 sale Not good business.????? More

by JAHCARL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Report | Print
Aug 21, 2023 -

Garber Honda responded

I'm sorry to read about your experience. We strive for excellent customer service and it seems we fell short during your visit. I'd like the opportunity to discuss this further with you, so please feel free to reach out at a time that's convenient for you. Thank you, Mike Swain - Service Manager - (585) 334-0880.

1
...
43
44
45
...
58