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Garber Honda - Service Center

Rochester, NY

4.8
580 Reviews
Call Service Center (585) 334-0880

580 Reviews of Garber Honda - Service Center

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August 24, 2023

I always have great service whenever I bring in any of our vehicles- top notch! More

by JDOUGALL5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Charley
Report | Print
Aug 29, 2023 -

Garber Honda responded

We appreciate you choosing Garber Honda and for sharing this feedback with us! We strive to deliver top-notch service every time and we look forward to working with you again in the future. Safe travels!

August 24, 2023

Great service department! The video provided wasn't understandable because he was talking so fast I couldn't understand a word he said. The service staff are always kind and r More

by CWLEWIS411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know his name
Report | Print
Aug 30, 2023 -

Garber Honda responded

We appreciate your feedback! We're glad to know you've had a positive experience with our service department at Garber Honda. We'll definitely take note of the video speed for future improvements. Thanks again!

August 24, 2023

WE'VE BEEN CUSTOMERS HERE SINCE 1988 ALWAYS GREAT SERVICE & GREAT COMMUNICATION. LOVE THE VIDEO! More

by GREGORYALULL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RYAN
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Aug 29, 2023 -

Garber Honda responded

Gregory, we're delighted to know you've been with us since 1988 at Garber Honda! Thanks for your continued support and the kind words about our service. We love that you enjoy the videos too!

August 23, 2023

Everyone that helped me were very kind and having my oil changed was quick and easy. More

by EMTAMERY
Recommend Dealer
Yes
Employees Worked With
Angela
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Aug 25, 2023 -

Garber Honda responded

Emtamery, your kind review warms our hearts! Thank you from the Garber Honda Team.

August 23, 2023

Every staff member was 100% helpful and extremely professional in handling their job. The work was performed quickly and correctly. Information was relayed to me in a timely fashion from everyone. More

by SWHITBOURNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
do not remember
Report | Print
Aug 25, 2023 -

Garber Honda responded

We're delighted to know that our team at Garber Honda provided you with a professional and efficient service. Thank you for the positive feedback, we appreciate it!

August 22, 2023

I had to have the crv axel checked per the recall. The was repair was performed promptly. More

by mickeyd5213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Aug 25, 2023 -

Garber Honda responded

Mickeyd5213, we are grateful for your review. Thank you from all of us at Garber Honda!

August 22, 2023

I was very impressed with the video and the explanation of recommendations. My son-in-law who can take cars apart is going to do the ones that he can and then I will make an appointment with you to finish More

by LINDAFOXLPN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Stoutz
Report | Print
Aug 24, 2023 -

Garber Honda responded

We're delighted to know that our video and recommendations impressed you! It's great your son-in-law can help with some of the work, and we look forward to assisting with the rest. Thanks for choosing Garber Honda - we aim to be impressive every time!

August 22, 2023

They were helpful and explained things that were done to my car. The waiting area was great, too. More

by Katie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Employees were nice
Report | Print
Aug 25, 2023 -

Garber Honda responded

We appreciate you taking the time to share your wonderful feedback about our helpful and reliable team – this is what we always strive for! Thank you again from all of us at Garber Honda!

August 22, 2023

Excellent quality service in every way. Transparent analysis and cost of what work was completed. Thank you. More

by BSSNBR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Romano
Report | Print
Aug 25, 2023 -

Garber Honda responded

We're glad to know you found our service at Garber Honda transparent and of excellent quality. We appreciate your feedback, thank you!

August 22, 2023

She wouldn't give me any papers acknowledging the work you supposedly did, which was undercoating the vehicle. More

by PHDOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angela
Report | Print
Aug 24, 2023 -

Garber Honda responded

I'm sorry to hear about your experience. We aim for transparency in all our services, and I'd like to personally assist you with this matter. Please reach out directly so we can discuss this further and provide any necessary documentation related to your vehicle's undercoating service. Thank you, Mike Swain- Service Manager - (585) 334-0880 - MSwain@GarberROC.com.

Aug 24, 2023 -

PHDOCK responded

Hi Mike, I would like a receipt verifying that you undercoated my vehicle. Thank you

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