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Garber Honda - Service Center

Rochester, NY

4.8
580 Reviews
Call Service Center (585) 334-0880

580 Reviews of Garber Honda - Service Center

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October 01, 2023

Excellent customer service. Will recommend my family and friends. I am one satisfied customer. Thanks More

by VKRAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elly
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Oct 09, 2023 -

Garber Honda responded

We're delighted to know you had an excellent experience with us at Garber Honda! Thank you for recommending us, we look forward to serving your family and friends in the future. Safe travels!

October 01, 2023

Staff always treats me very well. They're like family. My car was ready when promised and actually cost a little less than the estimate. More

by NANCY.DONALS28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Fera
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Oct 09, 2023 -

Garber Honda responded

Nancy, we're delighted to know that our team at Garber Honda made you feel like family and delivered on their promises. Thanks for the positive feedback!

September 30, 2023

Wonderful customer service! Kept me informed during my entire appointment and sent text/video of what was wrong with my vehicle. More

by LINZINNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah T.
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Oct 06, 2023 -

Garber Honda responded

Linzinna, we're glad to know you had a wonderful experience with our customer service at Garber Honda. We always aim to keep our customers informed and satisfied. Thanks for the positive feedback!

September 29, 2023

Jeremy, Brian and Trevor made my dream come true. I am blessed to have met this team. More

by KAYAKERIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy, Treavor, Briam
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Sep 29, 2023 -

KAYAKERIV responded

I visited this dealership back in May 2023 and had a horrible sale experience. I was just driving by to check on some color options for an allocation on a integra type s. In the past the overcharge above MSRP was more than I wanted as I had an allocation with another dealer at MSRP with a wait time up to a year. Jeremy & Brian erased my previous bad experience into the most fun I have ever had at a dealership.

Sep 29, 2023 -

KAYAKERIV responded

Jeremy and Brian have put back the excitement in Acura of Rochester. I am blessed to have met these two men that made my car buying experience above all expectations. I look forward to my visits to your dealership.

Oct 06, 2023 -

Garber Honda responded

Thank you so much for sharing your positive experience working with Brian and Jeremy with us, Kayakeriv. They are valuable members of our team and help us accomplish our goal of ensuring guests enjoy exceptional customer service, and we're glad they could erase your previous experience. All of us here at Garber wish you the best and hope you’re still enjoying your new Acura. Safe travels!

September 29, 2023

Easy service appointment and he didn’t try to sell me anything! Everything was completed quickly too. More

by NSTEVENS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie
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Oct 06, 2023 -

Garber Honda responded

We're glad to know your service appointment at Garber Honda was a smooth and efficient process. We always aim for customer satisfaction, so it's great to see we hit the mark with you!

September 29, 2023

Great service from receptionist jill got to see Annie and Elizabeth Nice dealership thank you More

by MAJORCMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill,Annie and Elizabeth
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Oct 06, 2023 -

Garber Honda responded

We are so happy that our Garber Honda team earned your five stars. Thanks, Majorcmy!

September 29, 2023

This dealership went above and beyond to fix my car and make me aware of exactly what was wrong with my car. More

by KASEYPAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Jayden
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Oct 06, 2023 -

Garber Honda responded

We're glad to know our team at Garber Honda was able to help you understand the issues with your car and get it fixed. Thanks for sharing this positive feedback!

September 29, 2023

Clean and spacious waiting room, service advisor set proper expectations for appointment time and length. More

by JCOGR81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill
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Oct 06, 2023 -

Garber Honda responded

We're glad to know you appreciated our waiting room and the service provided by our team at Garber Honda. Thank you for taking the time to share your experience!

September 27, 2023

The service at Garber Honda has always been exceptional. The advisors are friendly and efficient and the mechanics do a great job. More

by DECKERS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everybody
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Oct 03, 2023 -

Garber Honda responded

We're delighted to know you've consistently had exceptional service at Garber Honda! Our team always aims for friendly and efficient interactions. Thanks for the positive feedback, we appreciate it!

September 26, 2023

Great service overall. . Staff very polite and efficient. The service performed was done quickly. Thank you More

by ZOLLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
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Oct 03, 2023 -

Garber Honda responded

Zollo, we're glad to know you had a great experience with our team at Garber Honda. Thanks for the positive feedback and choosing us for your service needs!

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