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Garber Honda - Service Center

Rochester, NY

4.8
580 Reviews
Call Service Center (585) 334-0880

580 Reviews of Garber Honda - Service Center

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October 07, 2023

They took care of me immediately. Called to give me an update and options for the next steps. Jill were very nice More

by AEG.BRADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill
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Oct 17, 2023 -

Garber Honda responded

We're glad to know our team at Garber Honda was able to assist you promptly and keep you updated throughout the process. Thanks for recognizing Jill's efforts!

October 07, 2023

I've always been treated fairly. I've been a customer for over 20 years, Most service advisors are long time employees. More

by CDENNETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Oct 17, 2023 -

Garber Honda responded

We're so glad to have had you as a loyal customer at Garber Honda for over 20 years! It's great to know that our service advisors continue to meet your expectations. Thanks for sharing this review with us!

October 07, 2023

Good service with visual explanation, excellent reception, cost not unreasonable, waiting area well kept up More

by KHODKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
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Oct 17, 2023 -

Garber Honda responded

We appreciate your feedback! It's great to know that you found our service, reception and waiting area at Garber Honda up to the mark. We strive for excellence in all areas of customer experience. Thanks again!

October 07, 2023

Courteous with a smile and they were always in touch with me and up to date More

by SCURATOLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kyle
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Oct 17, 2023 -

Garber Honda responded

We are more than pleased to hear that our team delivered a professional and courteous service which made your experience a success from start to finish. It was our pleasure to assist you with your vehicle needs. Our team truly appreciates your business and hope to work with you for your future car needs! Safe travels!

October 07, 2023

Great service, great people, amazing environment. In and out service, very professional!! Thank you Garber Honda. More

by DMARRERO281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Arroyo and Angela
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Oct 17, 2023 -

Garber Honda responded

We're delighted to know you enjoyed the service and atmosphere at Garber Honda! Our team always aims for professionalism and efficiency. Thanks so much for your review, we appreciate it!

October 07, 2023

They are great only place I would take my car highly recommend everyone there is very friendly and nice More

by KHARRIS1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb,
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Oct 17, 2023 -

Garber Honda responded

KHARRIS1948, we're so glad to know you've had such a positive experience with us at Garber Honda. Thanks for your recommendation and kind words!

October 06, 2023

the customer service i received was great, they are very friendly and everything was explained but car took longer than initially told. More

by ALANTAMAYO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan S
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Oct 13, 2023 -

Garber Honda responded

We appreciate your feedback! We're glad to know you had a positive experience with our customer service at Garber Honda. Apologies for the delay, we'll work on improving that aspect. Thanks again!

October 06, 2023

The quality of the service was good, however, there was little to no communication about the status of my repairs. I had to call for updates and when I finally did get my car back, some of the damage still More

by MS.JARCELYN.RENE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk their names
Report | Print
Oct 09, 2023 -

Garber Honda responded

We're sorry to read about your experience. Communication is key, especially when it comes to keeping you updated on the status of your repairs and we apologize if this was not met in your case. We'd like an opportunity to discuss this further with you and address any unresolved issues with the repair work done on your car. Please reach out at a time that works best for you. Thank You, Mike Swain Service Manager (585) 334-0880

October 06, 2023

Very unhappy with my service my vehicle was not fixed like they said they did More

by MARIEPACHECO28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
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Oct 09, 2023 -

Garber Honda responded

Mariepacheco28 - Anytime I see a negative review, I hope for the opportunity to learn more about what happened so it can be prevented in the future. I'm happy to discuss your experience together and see what I can do to help. Please don't hesitate to get in touch directly. Thank you, Mike Swain Service Manager (585) 334-0880

October 06, 2023

Communication terrible. Never called with updates. Missed deadlines. Final work was fine but never return or recommend this company or location. Very disappointed More

by LJSOEHNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle
Report | Print
Oct 09, 2023 -

Garber Honda responded

LJSOEHNER, I'm sorry to read about your experience. We strive for excellent communication and it's disappointing that you feel otherwise. If you're open to discussing this further, please reach out directly at any time that is convenient for you. Thank you, Mike Swain Service Manager (585) 334-0880

Oct 09, 2023 -

LJSOEHNER responded

No need to discuss further. Happy to finally have vehicle back

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