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Garber Honda - Service Center

Rochester, NY

4.8
580 Reviews

580 Reviews of Garber Honda - Service Center

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November 02, 2023

All round good experience. No thank you on the early morning Halloween TV experience. Thank you for making that my only complaint. More

by PATMAHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
Nov 21, 2023 -

Garber Honda responded

Patmaher, we are grateful for your review. Thank you from all of us at Garber Honda!

November 01, 2023

Competitive pricing, service was fast and efficient, mobile communication was an easy way to confirm the service needed. More

by ALEXTONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cant remember the name, it was a male employee.
Nov 20, 2023 -

Garber Honda responded

We're glad to know you found our pricing competitive and service efficient at Garber Honda. Thanks for appreciating the convenience of mobile communication too!

November 01, 2023

I’ve had to bring my car back multiple time to get problems sorted out More

by JOEYAGRIECO119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can’t remember
Nov 02, 2023 -

Garber Honda responded

Reviews are very important to our business, as we use them to learn and improve our processes for future guests. If you are willing, I'd love to hear more about what happened during your visit so we can properly address your concerns. Please consider contacting me directly when you have a moment. Thank you, Mike Swain Service Manager MSwain@GarberROC.com (585) 334-0880

Nov 03, 2023 -

JOEYAGRIECO119 responded

I have emailed you my experience with your dealer and costumer care, if you wouldn’t mind getting back to me at your earliest convenience it would be greatly appreciated

October 31, 2023

Ryan provided a clear explanation of the service. My car was done in a timely manner. Ryan did an excellent job. More

by BHANEEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Soles
Nov 16, 2023 -

Garber Honda responded

We're glad to know that Ryan was able to provide you with a clear explanation of the service and get your car done in a timely manner at Garber Honda. Thanks for sharing this positive feedback!

October 30, 2023

Love coming here! Great customer service, thorough, awesome coffee/chai, comfortable waiting room. Only thing this time was the wait. Had appointment for just a car More

by HNORTHROP76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie?
Nov 16, 2023 -

Garber Honda responded

We're glad to know you enjoy our service and amenities at Garber Honda! We apologize for the longer than expected wait time during your last visit. Your feedback is valuable as we strive to improve. Thanks for sharing!

October 30, 2023

I did not feel pressured to get extra work done. I love the video that is sent to me regarding my car and work being done. No guessing work on my end. The staff is very nice. Love how they pretty mu More

by DCOOPER948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Soles and A Gonzalas
Nov 15, 2023 -

Garber Honda responded

We're delighted to know you had a positive experience at Garber Honda! Our team always aims to provide top-notch service and make our customers feel comfortable. We appreciate your feedback about the video updates, we believe in transparency with all work being done. Thanks for choosing us!

October 29, 2023

The service department opened right on time and the advisors were very quick to intake the vehicles. Service was prompt and informative with the text messaging option. Only drawback is one of the male More

by EDRICKR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
Nov 15, 2023 -

Garber Honda responded

Edrick, thank you for your feedback. We're glad to know that our service was prompt and informative at Garber Honda. However, we apologize if one of our advisors made you feel uncomfortable - this is not the experience we aim to provide. Your comments will be addressed with the team so we can improve moving forward.

October 29, 2023

Garber Honda Always provides such great service and the staff are wonderful to work with! More

by JANERA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren, Josh, and Debra
Nov 15, 2023 -

Garber Honda responded

We are grateful to have earned your business, Janera1. Thanks for taking the time to leave us a review! - The Garber Honda Team

October 28, 2023

Staffs are so friendly and helpful especially kara is very nice I feel so welcomed there More

by KIMDALAPHET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Conklin
Nov 14, 2023 -

Garber Honda responded

Thank you so much for taking the time to leave this lovely review! We’re happy to hear that our team provided you with such friendly and helpful service. We hope to help you again further down the road with your future vehicle needs. Until then, safe travels, and many thanks from your friends at Garber Honda.

October 28, 2023

As always, excellent service. My car was well serviced and communication was excellent. Also incredible quick More

by kaylinverstraten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie F.
Nov 14, 2023 -

Garber Honda responded

Kaylin, we're glad to know you had an excellent experience with our service team at Garber Honda. We always aim for efficient and clear communication! Thanks for your feedback.

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