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Garber Honda - Service Center

Rochester, NY

4.8
580 Reviews

580 Reviews of Garber Honda - Service Center

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November 10, 2023

Very helpful. Loved the paper work they gave us to tell us if anything else was wrong. More

by LIZATCHRISTCOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Stoutz
Dec 01, 2023 -

Garber Honda responded

Thank you for trusting us with your business and your vehicle! We are happy to hear that our team was thorough and attentive throughout your experience. Your support means a lot to us, and we hope to work with you again down the road. Drive safely!

November 10, 2023

I will definitely NOT be back at this dealership for service, including even an inspection or oil change. Almost two hours after appointment, I was told it wouldn’t pass inspection unless they put a new More

by Consideration
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Nov 13, 2023 -

Garber Honda responded

We're sorry to read about your recent experience with us. We strive for transparency and clear communication, so it's disappointing to see you feel otherwise. Your feedback is important in helping us improve our service offerings and customer interactions moving forward. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience. Thank you, Mike Swain Service Manager MSwain@GarberROC.com (585) 334-0880

November 09, 2023

Deb is fantastic, made the bill less painful The tech who worked on it was excellent also More

by ANNELEVITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferreri (sp)
Nov 30, 2023 -

Garber Honda responded

Annelevitt, your kind review warms our hearts! Thank you from the Garber Honda Team.

November 09, 2023

Always a great experience at Garber Honda, whether I’m having my car serviced or purchasing a new vehicle I feel as though I can always trust them. More

by LAURAAMES13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah, Jeff Ames
Nov 30, 2023 -

Garber Honda responded

Laura, we're so glad to know you've had consistently great experiences at Garber Honda. Trust is key in our business and it's wonderful to know that we've earned yours. Thanks for your support!

November 09, 2023

Superb service with attention to detail. From check in to waiting room to checkout. Excellent! More

by REBENICK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan I think.
Nov 30, 2023 -

Garber Honda responded

We are so glad that you received excellent customer service during your visit; it's fantastic to hear. – The Garber Honda Team

November 08, 2023

This dealership was amazing! extremely adaptive to my needs and request. Truly cared about me and wanted to make sure i had the best experience and outcome! More

by SARAHLANCIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Bochno, Kevin
Nov 30, 2023 -

Garber Honda responded

Sarah, we're delighted to know that our team at Garber Honda was able to meet your needs and provide you with a great experience. Thanks for sharing this positive feedback!

November 08, 2023

Service was great Was in and out in timely manner Service rep was very pleasant More

by Vasquezbonnie13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Nov 29, 2023 -

Garber Honda responded

We are so happy that our Garber Honda team earned your five stars. Thanks, Vasquezbonnie13!

November 07, 2023

As always, the "lone female" in your service area won my heart over once again. She is always so helpful, professional and knowledgeable! I've been bringing the same car in since 2007 (and it's now 2023!) More

by PATTY15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Ferra
Nov 29, 2023 -

Garber Honda responded

Patty, we're delighted to know our service team at Garber Honda continues to impress you! We'll pass along your kind words. Here's hoping for the return of the Element too!

November 07, 2023

Garber Honda in Henrietta NY is a fine place to purchase a vehicle and get it serviced More

by BRUCETEHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The staff doses a great job.
Nov 29, 2023 -

Garber Honda responded

Thank you for choosing Garber Honda, we appreciate your positive feedback!

November 05, 2023

Smooth operation, thorough, like the text alerts. Staff was very courteous and professional and made it easy. More

by GUIRI78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't recall
Nov 29, 2023 -

Garber Honda responded

GUIRI78, we're glad to know that you found our service at Garber Honda smooth and professional. We appreciate your feedback about the text alerts too!

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