Back

Garber Honda - Service Center

Rochester, NY

4.8
580 Reviews

580 Reviews of Garber Honda - Service Center

Sort by
February 08, 2024

Everyone was helpful and things ran smoothly. Very nice waiting area and I was always kept up to date while I was waiting. More

by VIVAMACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Soles
Feb 21, 2024 -

Garber Honda responded

We're glad to know you had a smooth experience at Garber Honda and appreciated our waiting area. Keeping customers informed is one of our top priorities! Thanks for your feedback.

February 05, 2024

I would recommend Garber to friends and neighbors. The use of a loaner vehicle was smooth. More

by ROCTEKOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valerie
Feb 16, 2024 -

Garber Honda responded

Thank you for your recommendation and glowing review! We are thrilled we were able to provide you with a smooth experience. All of us at Garber Honda look forward to working with you again in the future.

February 02, 2024

I have never taken my car for service to Garber. I was impressed by the video message showing me what was wrong with my car. My experience there was very good, and I intend on coming back for servic More

by MSCHADING
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill
Feb 14, 2024 -

Garber Honda responded

We're delighted to know that you had a positive first experience with our service department at Garber Honda. It's great to see the video message was helpful! We look forward to seeing you for your future car services.

February 01, 2024

It was easy to make an appointment. All personnel were responsive and professional. Kudos to all! Excellent service in every respect. More

by BMCJAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember the names.
Feb 14, 2024 -

Garber Honda responded

We're so glad to know that you found our appointment process easy and our team responsive at Garber Honda. Your kudos are much appreciated! Thanks for the excellent review.

January 30, 2024

As usual was very useful, what we needed. Fast to the point. We liked it. Thanks! More

by GVITURRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
Feb 12, 2024 -

Garber Honda responded

Thanks for choosing Garber Honda! See you next time, Gviturro.

January 29, 2024

I came for my car oil change and tyre rotation at 1020. I requested the person at the desk that i also need to put new number plates. I waited for more than an hour then i went back to reception desk to se More

by AJJIPAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie Ferra, Carlos Arroyo
Feb 01, 2024 -

Garber Honda responded

I'm sorry to read about your experience, it's clear we didn't meet the level of service you should expect from us. We always aim for a seamless and efficient process when servicing vehicles, so I apologize if this wasn’t reflected during your visit. Your feedback is invaluable in helping us improve our customer care standards and procedures. If you're open to discussing this further, please reach out at your earliest convenience . Thank you, Mike Swain Service Manager MSwain@GarberROC.com (585) 334-0880

January 26, 2024

Making an appointment was quick and I got right in. The service department was easy and my tech was friendly and greeted me at the car. After verifying information, I went to the waiting area. When my More

by DGRAEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sheridan, Charley Aerni,
Feb 08, 2024 -

Garber Honda responded

We're glad to know that your experience with our service department at Garber Honda was smooth and efficient. We strive for quick, friendly service every time! Thanks for choosing us - we appreciate your business!

January 26, 2024

The oil change was quick and no other issues were identified. The waiting area is clean and I appreciate the coffee provided. More

by LHAZEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren
Feb 07, 2024 -

Garber Honda responded

We're glad to know you had a quick and efficient service visit at Garber Honda! It's great that our clean waiting area and complimentary coffee added to your positive experience. Thanks for the review!

January 25, 2024

Very professional and the service manager, Mike Swain, was the most pleasant person to work with. Great experience! More

by MAAMENITA
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Swain
Feb 07, 2024 -

Garber Honda responded

We're so glad to know you had a great experience with Mike Swain and our team at Garber Honda! Thanks for sharing your feedback. We appreciate it!

January 24, 2024

Everyone was kind and I had my car done fast and efficient. Took care of my car . More

by SUEJ310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina
Feb 07, 2024 -

Garber Honda responded

Thanks for the great review of Garber Honda, Suej310!

...
13
...