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Garber Honda

Rochester, NY

4.8
2,237 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale. Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,237 reviews

July 07, 2021

Gina was very friendly and helpful with the purchase and trade in to help us get a reasonable deal. Everyone that we worked with at the dealer was kind and professional. More

by dandsmartin1997
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Black, Ginamarie Lanzatella
Jul 08, 2021 -

Garber Honda responded

Thank you for sharing the wonderful expereince you had working with Gina to get a new to you vehicle. We are happy to read your feedback. Kevin I Parker, General Manager/Managing Partner

June 28, 2021

Excellent service!!! Bob was great took care of me the whole way even after the deal went above and beyond! 5 stars More

by Nelsonltorresjr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Black, Ryan Soles, Robert (Bob) Capitano
Jun 30, 2021 -

Garber Honda responded

Thank you for sharing the recent experience you had working with the team here at Garber Automotive. I am glad Bob helped you get a perfect vehicle for you! Kevin I Parker, General Manager/Managing Partner

June 27, 2021

Service was great! Seller I had covered all the information needed! More

by tmusiyevich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dmitriy Shevchuk
Jun 30, 2021 -

Garber Honda responded

Thank you for sharing the service experience you recently had with our team here at Garber Honda! Kevin I Parker, General Manager/Managing Partner

June 18, 2021

Gina,Was great to work with buying my granddaughters Gina, Was great to work with buying my granddaughters first car. Gina made the process very smooth and easy. Would highly recommend! Thank You More

by Guy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginamarie Lanzatella
Jun 21, 2021 -

Garber Honda responded

Thank you for the recommendation for the amazing Gina here at Garber Automotive. I just love to read the feedback from her customers on their experience. She is a true asset to us! Kevin I Parker, General Manager/Managing Partner

June 17, 2021

Gina was so patient and worked hard to find a car I really wanted. She listened so well and asked me great questions. AWESOME job! More

by Emily
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ginamarie Lanzatella
Jun 18, 2021 -

Garber Honda responded

Thank you for sharing the wonderful experience you had working with Gina here at Garber Automotive. Congratulations on your new to you vehicle! Kevin I Parker, General Manager/Managing Partner

June 16, 2021

I was trying to buy a Civic Type R. The car is in high demand, and many dealerships charge over MSRP. All I wanted was a simple confirmation of the price Garner was selling the car for, but no these peop More

by rmbrady
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Henton, Byron Lyth
Jun 21, 2021 -

Garber Honda responded

I am sorry there was some communication issues on our end in regards to pricing on the Civic Type R. I have been informed by our Sales Manager that your advisor Ray did call and leave you a message to apologize for this. He failed to check if his email with the pricing was sent to you. Unfortuantely it did not go through and as a result we lost you as a customer. I am very sorry about this. We hope you will give us an opportunity in the future to EARN BACK your business and show you the level of customer service you can truly count on with us!

May 29, 2021

Gina listened to what we wanted and wanted to spend and did not pressure us. She Found us a great car and a good price More

by cdito
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginamarie Lanzatella
Jun 14, 2021 -

Garber Honda responded

Thank you for sharing the wonderful feedback you had recently working with Gina here at Garber Automotive. We are so glad you love your vehicle!

May 25, 2021

Bait and switch. They took my money and refused to sell me the car. Lied about their prices. Spoke with multiple managers: Tom, Brian, Brandon. None of them were any help. They all lied to me and refused t More

by 33read
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Bender, Ryan Patterson, Brandon Parker, Shawn Brady, Bradley Griffin, Thomas Conradt
Jun 01, 2021 -

Garber Honda responded

I am sorry about the experience you had at our Honda dealership. When you have a moment, please give me a call to discuss this offline. Kevin Parker, General Manager/Managing Partner 585-334-1600

May 19, 2021

Joe Loverde and Jeff Ame made my shopping experince well worth purchasing from Garber. I'm set in my ways and they catered to every whim I had. You made me feel special Joe and Jeff. Thank you so very much. More

by Trdae
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe LoVerde, Jeff Ames
May 19, 2021 -

Garber Honda responded

WOW! Thank you so much for the wonderful review of your experience working with Joe and Jeff here at Garber Automotive. We value your business and are so happy to read your experience! Kevin I Parker, General Manager/Managing Partner

May 18, 2021

Gina did an amazing job in helping me get my dream car with 0 frustrations. She is amazing!!!! Jeff also helped me find the best financing option available and made me feel comfortable with all of my opti More

by Aimee Wightman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginamarie Lanzatella, Jeff Ames
May 19, 2021 -

Garber Honda responded

Thank you for sharing the wonderful experience you recently had working with our team here at Garber Pre-Owned. We appreciate your business! Kevin I Parker, General Manager/Managing Partner

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