Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Garber Honda
Rochester, NY
2,285 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,285 reviews
August 01, 2022
TL;DR Do NOT buy a used car from this dealership and don't get it serviced there unless you want a lackluster deal and thousands of dollars of additional work after purchasing. I bought my 2015 Nissa don't get it serviced there unless you want a lackluster deal and thousands of dollars of additional work after purchasing. I bought my 2015 Nissan Rogue from this dealership in February. I had expected some issues as it was a little higher in mileage, but absolutely not what I got. They took my two trade-ins for thousands less than they were worth, but I was desperate, and they had known I was desperate as I'd been exhausted and worn down, and that's on me. They had said it wouldn't be ready right away as they were going to replace some tires and the brakes as the vehicle had just come in. Great! But then I had to wait quite a while longer as they didn't even have the title for the car they had already sold me. Fine, I can wait for a good car. I finally got it, and literally the first time out with it after purchasing, the check engine light came on. I brought it back in, it was the gas cap sensor, they cleaned it in hopes it would turn off, and it didn't. Then they were going to charge me for it despite the fact it obviously came from them like this. The warranty I had gotten from them (Rogues are notorious for transmission failure, so I thought it was worth the investment) refused to cover it because, obviously, the dealership should own this. (An aside: at this point I also replied to an actual person for one of their marketing emails, since they seem to have a number of lists and I can't unsubscribe from them all, saying how upset I was and to please take me off all lists. Unsurprisingly, I never got a response and still get emails.) I had to wait a month to go back because my mother has extreme health issues and I couldn't get back down there, they ran the check engine light again, and somehow--despite it consistently being the gas cap before--it's the entire caliper converter needing to be replaced! And of course the warranty wouldn't cover it because the dealership should own up to something as large as that as well. They didn't, of course. And not only that, they told me all four tires and the brakes needed to be replaced. And lo and behold, they were right on those latter things. All four tires were getting close to bald, and those brakes had been squeaking since I got it--and it had been about a month since I bought it. I had mentioned while purchasing that I was distracted by a very ill family member when I was making the deal, and it looks like they absolutely took advantage of that by not even doing the work they promised to do while selling it to me. And, to no one's surprise, I've taken it to two dealers since and had them run the code for the check engine light, and it's just the gas cap. I can't afford all these repairs after buying a "new" car. I finally just got two of my bald tires replaced and I'm hoping to take care of the brakes this month--god knows when I'll get to the gas cap. I drive an average amount, all of this damage was accumulated by me. It was hidden until I was stuck with the car and they could get rid of me. I was in the same place most people are right now: desperate and afraid and needing a vehicle within their means. And they took advantage of that on every single level. Obviously they don't own up to their mistakes, so I'm writing this in hopes that I might save someone else the heartbreak. There are MUCH better dealerships in Rochester, I beg you to wait for the right deal from one of them and not end up like me. More
by K Wolf
Employees Worked With
Ryan Soles, Ronald Uribe
June 21, 2022
Second time having Gina Lanzatella help us but a car in the last six years. Always relaxing, I feel comfortable and confidant in my purchase. I will always go back to her and Garber!!! the last six years. Always relaxing, I feel comfortable and confidant in my purchase. I will always go back to her and Garber!!! More
by Kperkins
Employees Worked With
Ginamarie Lanzatella
June 20, 2022
This is the third vehicle we have purchased from Garbe Pre-owned Super Center. We have always dealt with Gina and she is awesome to work with. She is always available if you have questions and is very re Pre-owned Super Center. We have always dealt with Gina and she is awesome to work with. She is always available if you have questions and is very responsive even when she’s not working. She listens to what you want in a vehicle and will find you exactly what you are looking for. A huge thank you to Gina for finding me my dream vehicle and making the experience another good one. I love my Jeep Grand Cherokee! More
by acarris0809
Employees Worked With
Ginamarie Lanzatella, Jeff Ames
June 10, 2022
The biggest issue with the used car portion of this dealership was lack of transparency in advertising the sale price of the car in the cars.com ad. The price was not honored when we arrived to test dr dealership was lack of transparency in advertising the sale price of the car in the cars.com ad. The price was not honored when we arrived to test drive/potentially purchase car. The "online price" was priced with a trade in and as this was a first car purchase for our daughter we had no trade in therefore the price of vehicle was higher. We would not have visited dealership had we known that was the case. More
by Eliz7
Employees Worked With
not sure who worked with us
May 17, 2022
Lots of cars! Well maintained, the Sales man was very nice to come get me from my house too pick up the vehicle, will recommend others to this dealership, went ho Well maintained, the Sales man was very nice to come get me from my house too pick up the vehicle, will recommend others to this dealership, went home with my new car.. So thank you Gerber Honda More
by Louise
Employees Worked With
Joe LoVerde, Jeff Ames, Richard Lombardi
May 14, 2022
I worked with Gina and she was amazing from the start. She helped me right away and got me a great deal trading in my old car. I was really nervous cause it was my first time buying a a car but she made t She helped me right away and got me a great deal trading in my old car. I was really nervous cause it was my first time buying a a car but she made the process so easy and I got a great deal and I love my new car! More
by Kathryn Young
Employees Worked With
Ginamarie Lanzatella
May 02, 2022
Best car buying experience ever! ! And Gina is the best! Won't ever buy another car from anyone else!! Thank u everyone at Garber!! ! And Gina is the best! Won't ever buy another car from anyone else!! Thank u everyone at Garber!! More
by Kagkgoff221166
Employees Worked With
Ginamarie Lanzatella, Jerod Ingrassio, Thomas Conradt
April 28, 2022
I’ve done business with Garber in the past and have always been extremely pleased with the level of service I’ve received. Although I had never worked with Joe before, he was no exception. Kind, courte always been extremely pleased with the level of service I’ve received. Although I had never worked with Joe before, he was no exception. Kind, courteous and very understanding of my time constraints for buying a new vehicle!! He made what could have been a difficult situation so much more pleasant. I can’t thank Joe and all the folks at Garber enough for their help with my recent purchase! I have and will continue to recommend Garber! More
by Reneemcgrain
Employees Worked With
Ginamarie Lanzatella, Joe LoVerde, Richard Lombardi
April 23, 2022
Ginamarie Lanzatella is amazing! ! She took very good care of me, and made sure I not only stayed within my budget, but got a great deal. I can tell she wants to actually help people ! She took very good care of me, and made sure I not only stayed within my budget, but got a great deal. I can tell she wants to actually help people out, and not just make a sale. She's also made sure to check on me/the car, to make sure everything is to my liking. Usually, getting another car can be stressful, but she made it super easy. I was able to walk in, find a car, and drive it off the lot all in the same day. She really is a blessing, and I would recommend her to everyone! More
by Hatchethunnie
Employees Worked With
Ginamarie Lanzatella, Richard Lombardi
