Garber Honda

This dealer ship is amazing! They work extremely hard to get you want you want and need! Gina is amazing and worked hard for me to be able to get what I wanted in a car!! I reall They work extremely hard to get you want you want and need! Gina is amazing and worked hard for me to be able to get what I wanted in a car!! I really appreciate all the hard work you guys put in for me!! More

TL;DR Do NOT buy a used car from this dealership and don't get it serviced there unless you want a lackluster deal and thousands of dollars of additional work after purchasing. I bought my 2015 Nissa don't get it serviced there unless you want a lackluster deal and thousands of dollars of additional work after purchasing. I bought my 2015 Nissan Rogue from this dealership in February. I had expected some issues as it was a little higher in mileage, but absolutely not what I got. They took my two trade-ins for thousands less than they were worth, but I was desperate, and they had known I was desperate as I'd been exhausted and worn down, and that's on me. They had said it wouldn't be ready right away as they were going to replace some tires and the brakes as the vehicle had just come in. Great! But then I had to wait quite a while longer as they didn't even have the title for the car they had already sold me. Fine, I can wait for a good car. I finally got it, and literally the first time out with it after purchasing, the check engine light came on. I brought it back in, it was the gas cap sensor, they cleaned it in hopes it would turn off, and it didn't. Then they were going to charge me for it despite the fact it obviously came from them like this. The warranty I had gotten from them (Rogues are notorious for transmission failure, so I thought it was worth the investment) refused to cover it because, obviously, the dealership should own this. (An aside: at this point I also replied to an actual person for one of their marketing emails, since they seem to have a number of lists and I can't unsubscribe from them all, saying how upset I was and to please take me off all lists. Unsurprisingly, I never got a response and still get emails.) I had to wait a month to go back because my mother has extreme health issues and I couldn't get back down there, they ran the check engine light again, and somehow--despite it consistently being the gas cap before--it's the entire caliper converter needing to be replaced! And of course the warranty wouldn't cover it because the dealership should own up to something as large as that as well. They didn't, of course. And not only that, they told me all four tires and the brakes needed to be replaced. And lo and behold, they were right on those latter things. All four tires were getting close to bald, and those brakes had been squeaking since I got it--and it had been about a month since I bought it. I had mentioned while purchasing that I was distracted by a very ill family member when I was making the deal, and it looks like they absolutely took advantage of that by not even doing the work they promised to do while selling it to me. And, to no one's surprise, I've taken it to two dealers since and had them run the code for the check engine light, and it's just the gas cap. I can't afford all these repairs after buying a "new" car. I finally just got two of my bald tires replaced and I'm hoping to take care of the brakes this month--god knows when I'll get to the gas cap. I drive an average amount, all of this damage was accumulated by me. It was hidden until I was stuck with the car and they could get rid of me. I was in the same place most people are right now: desperate and afraid and needing a vehicle within their means. And they took advantage of that on every single level. Obviously they don't own up to their mistakes, so I'm writing this in hopes that I might save someone else the heartbreak. There are MUCH better dealerships in Rochester, I beg you to wait for the right deal from one of them and not end up like me. More