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Garber Honda

Rochester, NY

4.8
2,237 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale. Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,237 reviews

May 29, 2023

Annie is FANTASTIC ! !! This is my 2nd. Honda Odyssey purchase with her at Garber. She is professional, Knowledgeable and Friendly from start to finish and goes above and More

by JVMAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Annie Bochno , Steve Carroll
Jun 01, 2023 -

Garber Honda responded

We're thrilled to hear that Annie and Steve provided exceptional service during your recent purchase of a Honda Odyssey at Garber Honda! Their professionalism, knowledge, and friendliness are qualities we pride ourselves on. Thank you for choosing us and for recognizing our commitment to treating customers with the care they deserve. Enjoy your new van!

May 28, 2023

Ron was awesome. He worked with me along the whole way. I greatly appreciated his leadership. More

by RVJK21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronald Uribe, Patrick Walker
May 31, 2023 -

Garber Honda responded

We hope you’re loving your new Honda! It was a pleasure getting to work with you, and we are incredibly grateful to receive a positive recommendation from you! We look forward to working with you again in the future. Until then, best wishes and safe travels from your friends at Garber Honda.

May 28, 2023

Angela was very helpful in making sure my car was ready as quickly as possible, especially since the person who scheduled the service failed to tell me that the car would need to stay overnight, this meant More

by JUSTSA2
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Angela Kryger
Jun 01, 2023 -

Garber Honda responded

We're glad to hear Angela provided you with efficient and friendly service at Garber Honda. Making sure our customers' cars are ready quickly is a top priority for us. We apologize for the inconvenience that was caused by the unexpected delay, but we appreciate your understanding and hope to continue serving you in the future.

May 28, 2023

Amazing service! Deb was super friendly, professional, and very knowledgeable. I was greeted as soon as I pulled in. I was checked in and out very quickly. Service do More

by ACOTTURONE87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
Jun 01, 2023 -

Garber Honda responded

We're thrilled to hear about your amazing experience at Garber Honda! Our team is glad Deb provided you with such friendly and professional service. We appreciate the opportunity to work on your vehicle and can't thank you enough for recommending us to others.

May 28, 2023

Roy our salesperson and Steve our financial guy were Fantastic. They made our car buying experience very easy..Thank you Garber Honda. More

by CLIFFORDPROVOST3
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Roy Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve in financial.
Jun 01, 2023 -

Garber Honda responded

We're thrilled to hear that Roy and Steve made your car-buying experience so easy! Thank you for choosing Garber Honda and sharing your positive feedback. We appreciate your business and hope you enjoy your new vehicle.

May 13, 2023

Please don't do any xxxxing business with the name guy is ANDREW STEIN. He's full of misunderstood all xxxx of their employees and even included the boss and whoever stands in front and they have the nerve t More

by Marscop
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Andrew Stein
May 13, 2023 -

Marscop responded

I would not recommended him for any deaf customers and better have check what going on or I will get it action to headquarters if he willing take his consequences for not being professional with all HORRIBLE MISUNDERSTOOD!!!

May 11, 2023

My husband and I were really impressed by how fast the car buying process took. It was no problem and we were able to get our new car the same day. The staff are all great but Gina really went above and More

by Jeanette Arnold
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ginamarie Lanzatella, Dmitriy Shevchuk
May 12, 2023 -

Garber Honda responded

Jeanette, we truly appreciate you sharing your car buying experience with the Garber Honda team. It's wonderful to hear that our staff was able to get you in and out fast with a new car in hand. We're thrilled that Gina provided exceptional customer service throughout your visit. Thank you for recommending us!

May 09, 2023

I bought a used car from this dealership which I soon discovered did not have working heating or cooling. I brought it in to the service center for repair, was told it was fixed, and drove it home. It w More

by francisharte30
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joshua Grant, Joe LoVerde
May 10, 2023 -

Garber Honda responded

Hi Francis, we're sorry to hear about your experience. We understand how frustrating it is to deal with unexpected repairs, which is why we're glad we were able to obtain a loaner vehicle for you to use while we get your vehicle serviced at the appropriate OEM facility. If you have any questions, please do not hesitate to reach out to me directly at (585) 334-0880. - Mike Swain | Service Manager

April 22, 2023

He is a very nice salesman. He also wasn't pushy at all and was great to work with!!! When we picked up our new vehicle our daughter left a toy in our old one and he drove acros More

by corrie1889
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe LoVerde
May 05, 2023 -

Garber Honda responded

We're thrilled to hear that you had a great experience with us at Garber Honda, and that Joe was such a great help to you! It's wonderful to hear that he went above and beyond to help retrieve your daughter's toy. Thank you for choosing us for your new vehicle, and we hope to see you again soon!

April 19, 2023

Kind. Generous with his time. Fair and patient. Joe was as straightforward as you could hope for and as wonderful a salesman as you could run into. Felt ta More

by Derek Goh
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe LoVerde
May 05, 2023 -

Garber Honda responded

Derek, we are thrilled to see your five-star review for Garber Honda! We are happy to hear that Joe was kind, generous, patient, and straightforward throughout your car-buying experience. Thank you for your business and we hope to see you again soon for any of your future automotive needs.

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