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Garber Honda

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.8
2,237 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale. Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,237 reviews

June 01, 2023

Excellent service at Garber for inspection & recall. Shauna Williams was great. She was friendly, professional, efficient, knowledgeable, & informative. More

by STADLERF4U
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Shauna Williams
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Jun 02, 2023 -

Garber Honda responded

We're thrilled to hear you had a great experience with Shauna during your inspection and recall at Garber Honda. Thank you for taking the time to recognize her great service! It's always wonderful to see our team providing friendly, professional, efficient, knowledgeable, and informative service to our customers. We hope you have a fantastic day!

June 01, 2023

Jerry the technician was great. The service writer is not pictured and I don’t remember her name but she was helpful as well. More

by DLHENDER4424
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Deb Ferra
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Jun 02, 2023 -

Garber Honda responded

We're happy to hear that Jerry our technician provided great service during your visit to Garber Honda! Thank you for taking the time to share your experience with us. Our entire team is dedicated to providing helpful and exceptional service to all of our customers.

June 01, 2023

Friendly staff; clean; had me in and out quickly; like that I can make appointments online More

by AMY.AGNITTI
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Shauna Williams
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Jun 02, 2023 -

Garber Honda responded

Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Garber Honda!

May 31, 2023

Always have excellent service. Debbie is the best - and is always there for me and my Honda. Deb is knowledgable, friendly, and always professional. Does an excellent job explai More

by SUSUH
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Deb Ferra
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Jun 02, 2023 -

Garber Honda responded

Thank you so much for your kind review, SUSUH! It's great to hear how much you appreciate Debbie's excellent and professional service here at Garber Honda. We look forward to servicing your Honda again soon!

May 31, 2023

I was fortunate to snag the last appointment available same-day. The problem was quickly diagnosed and repaired. More

by ransomtech
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Stoutz
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Jun 02, 2023 -

Garber Honda responded

We are thrilled to see you were able to get a same-day appointment, and that we could quickly diagnose and repair the problem, Ransomtech. Thank you for choosing Garber Honda, we appreciate your business!

May 31, 2023

I was very impressed with my recent appointment at Garber Honda. Service writers were courteous and very professional. The waiting area is comfortable and has many amenities to enjoy while you wait. Not only More

by Rick
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra, Dawn Shaffner
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Jun 01, 2023 -

Garber Honda responded

Thanks for sharing your experience with us, Rick! We're thrilled to have provided you with the professional and courteous service you deserve here at Garber Honda. It's great to hear that our comfortable waiting area and amenities added an extra touch to your visit. Thank you for your trust in our team, and we look forward to seeing you again!

Jun 01, 2023 -

Rick responded

I look forward to it as well.

May 31, 2023

Service Representatives are always polite and welcoming. Easy to work with. Willing to explain all work done. If Honda has made a mistake, they very willingly correct it. More

by CCBYRNES
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jillian Whitmire
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Jun 01, 2023 -

Garber Honda responded

We appreciate you sharing your experience with our team here at Garber Honda. It's great to hear how our polite and welcoming service representatives were able to make the process of explaining the work done easy for you. We take responsibility for any of our mistakes, and we're pleased we could correct them for you. Thank you again!

May 31, 2023

Ryan Patterson did an exceptional job in describing the features found on our 2023 Acura RDX Advance ASpec. He also went to bat for us to get the best trade in allowance for our low mileage 2020 RDX. Gar More

by SRCUSHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Grant, Warren Stoutz, Ryan Patterson, Ryan Soles, Jerod Ingrassio
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Jun 02, 2023 -

Garber Honda responded

We are thrilled to hear about the exceptional job that Ryan did on your 2023 Acura RDX Advance ASpec. We're pleased that he was able to help you get the best trade-in value for your 2020 RDX, and it's great to know that our service department kept you well-informed during your visit. Thank you for choosing Garber Honda!

May 31, 2023

Helpful and good at communicating what was happening. Price point seemed high but offset by quick, reliable Honda service. I enjoy doing business with Debbie and Garber. Good process. More

by Tdaningburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
Report | Print
Jun 01, 2023 -

Garber Honda responded

We're happy to hear that our team at Garber Honda made sure to keep you informed throughout the process. We appreciate your business and are glad that you found our service reliable and efficient. Thank you for choosing Garber Honda, and we hope to see you again soon!

May 31, 2023

Fast and polite service. No problems experienced. Had good coffee for those in waiting areas. More

by KJEILERS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra, Joshua Grant, Warren Stoutz, Dawn Shaffner
Report | Print
Jun 02, 2023 -

Garber Honda responded

Thank you for taking the time to share your feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We look forward to working with you for any future vehicle needs.

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