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Garber Honda

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.8
2,237 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale. Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,237 reviews

June 08, 2023

Timely appointment, friendly service rep, appreciate the multipoint inspection, service rep explained things clearly, overall a great experience More

by DDFOSTER1275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Williams
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Jun 09, 2023 -

Garber Honda responded

We're glad to see you had an overall great experience with us. Thank you for taking the time to leave your feedback on your timely appointment and friendly service rep. It's wonderful to hear our team provided transparent, informative service during your visit and that you appreciated the multipoint inspection. Come back to Garber Honda anytime!

June 08, 2023

I was treated well right from the start kept informed and the work was done right car runs great More

by JYELLIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Grant
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Jun 09, 2023 -

Garber Honda responded

I appreciate you taking the time to leave a 5-star recommendation for our team! I’m thrilled to hear that they provided you with such a great service experience, and I’ll be sure to share this review with them so they know how much they’re appreciated. Thank you for choosing Garber Honda and I hope we see you again in the future. Safe travels!

Jun 10, 2023 -

JYELLIN1 responded

Brian Bey is a rare gem

Jun 10, 2023 -

JYELLIN1 responded

Brian Bey is a rare gem

June 08, 2023

We've been customers of this dealership for decades and we appreciate Deb Ferris's consistent professional service, always most satisfactory. More

by drkauppi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
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Jun 09, 2023 -

Garber Honda responded

DRKauppi, thank you for being a loyal customer of Garber Honda! We're glad to hear that Deb Ferris has consistently provided you with professional and satisfactory service over the years. We appreciate your business and hope to continue serving you in the future.

June 08, 2023

From start to finish my service appointment rates five stars Garber Honda top notch dealership. More

by LETSRUNBIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
Report | Print
Jun 09, 2023 -

Garber Honda responded

We appreciate you choosing Garber Honda and for sharing this feedback with us! We strive to deliver top-notch service every time and we look forward to working with you again in the future. Safe travels!

June 08, 2023

Josh is awesome. Love the help he renders every time I need him. I look forward to his help each time. More

by JAMESFAIRPORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra, Joshua Grant, Warren Stoutz, Ryan Soles, Angela Kryger
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Jun 09, 2023 -

Garber Honda responded

We appreciate the time you took to share your experience, James! It's great to hear that Josh provided you with excellent service at Garber Honda. We'll make sure to pass along the kind words and we look forward to assisting you in the future.

June 08, 2023

Deb was fantastic, thoroughly explaining what needed to be repaired with my car! The service she has orchestrated has always been excellent, informing me of the progress of the repair along the way. Deb More

by SMRNVS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
Report | Print
Jun 09, 2023 -

Garber Honda responded

We appreciate you taking the time to share your feedback with us, SMRNVS! Garber Honda is grateful for Deb's thoroughness and the excellent service she provides. Our team is always happy to keep you informed every step of the repair process. We hope to see you again soon!

June 07, 2023

I love my Honda and I love the service I get here. Garber has always been responsive to whatever needs fixing in a timely manner. More

by EALHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra, Warren Stoutz
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Jun 07, 2023 -

Garber Honda responded

We appreciate your support, EALHART! It's fantastic to hear that you're loving your Honda and the service at Garber Honda has been timely and responsive. Thank you for taking the time to share your positive experience with us. We look forward to continuing to provide exceptional service in the future.

June 07, 2023

Didn't tell me I needed Front Brakes first time they worked on my car, within 7 days apart appointments for Front End Issues. More

by FLUFFSTER09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Need to look at my papers, presently don't have with me, for repair name
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Jun 08, 2023 -

Garber Honda responded

Thank you for sharing your feedback with us. We strive to exceed our customer's expectations and it's disheartening to hear that we missed the mark during your recent visit. I would like to learn more about what occurred so that I can rectify the situation. Can you please give me a call directly at 585-359-9923 at your convenience? Thank you for considering Garber Honda. - Mike Swain | Service Manager

June 03, 2023

was unaware of the items i was used too that are now not present in new car. had asked about items so i could compare but never got a clear answer. liking car and getting used to it and getting used to More

by JANE005563
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
bob dorsey
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Jun 06, 2023 -

Garber Honda responded

We appreciate your review, JANE005563. We understand that transitioning from your previous vehicle to a new one can be challenging at times. If you ever have any questions, our team at Garber Honda is here to assist you. Thank you for choosing us for your automotive needs.

June 01, 2023

Pete is a great guy & very hard working. Hondas are great and very reliable cars. More

by ACURARSX87
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete MacCracken
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Jun 02, 2023 -

Garber Honda responded

I appreciate you taking the time to leave a 5-star recommendation for our team! I’m thrilled to hear that they provided you with such a great shopping experience while purchasing your new vehicle, and I’ll be sure to share this review with them so they know how much they’re appreciated. Thank you for choosing Garber Honda and I hope we see you again in the future. Safe travels!

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