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Garber Honda

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.8
2,237 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale. Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,237 reviews

June 11, 2023

Great service, was able to get the car back quick and everything is working well. More

by JOSHDSAXTON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Soles, Adam Carr
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Jun 12, 2023 -

Garber Honda responded

Joshdsaxton1, thank you for the great review. We look forward to seeing you again at Garber Honda!

June 10, 2023

Was treated very fairly by service writer Ryan and by mechanic Isaiah. Pleased with experience. More

by TRAVISWANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah , Ryan Soles
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Jun 14, 2023 -

Garber Honda responded

We are so happy to hear that we left such a strong impression on you! It’s important to us that we deliver remarkable service to every person who walks through our doors, so we’re pleased to know this was your experience. Thank you for choosing Garber Honda for your automotive needs.

June 10, 2023

Great service and alway professional. Received a video describing the service that was given. Highly recommend Garber for service and sales. More

by MACRI71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanna , Deb Ferra, Adam Carr
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Jun 14, 2023 -

Garber Honda responded

We appreciate you taking the time to share your experience, MACRI71! It's fantastic to hear that you had great service and found our team to be professional here at Garber Honda. Also, it's wonderful to know that you found the video describing the service given helpful. Thank you for recommending us, we hope to serve you again soon!

June 10, 2023

Not impressed. When call back appt for recall, was told parts not there yet....but a total inspection was done. I was told same thing week before when oil change More

by DMCCOWDERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know. Newer service rep. Younger black woman.
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Jun 13, 2023 -

Garber Honda responded

We're sorry to hear you had a frustrating experience with us. Our goal is to exceed our customers' expectations with top-notch service, and it seems like we missed the mark this time. We'd appreciate another chance to earn your trust back - please give us a call so we can make things right, thank you.

June 10, 2023

Josh Grant is and always has been excellent & very professional at his job. I have purchased 10 Honda Accords & 9 of them have been at Garber & Holtz before Garber purchased them. More

by gail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Grant
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Jun 14, 2023 -

Garber Honda responded

It's always rewarding to receive such a positive review, Gail. We're elated Josh's professionalism has consistently met your expectations over the years. Thank you for continuing to choose Garber Honda for your Honda Accord purchases.

June 09, 2023

Thank you for your service I appreciate the loaned car when the repair was delaying ! More

by ABUBRENDA31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
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Jun 12, 2023 -

Garber Honda responded

We appreciate you choosing Garber Honda and for sharing this feedback with us! We strive to deliver top-notch service every time and are glad we could provide you with a loaner vehicle until your repairs were completed. We look forward to working with you again in the future. Safe travels!

June 09, 2023

Nice environment and people. Warren is great and explain what they recommended for my car but not pushy. More

by DMTEBOC18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Stoutz
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Jun 09, 2023 -

Garber Honda responded

We're delighted to hear that you had a pleasant experience with our team at Garber Honda, and we appreciate your kind words about our environment and staff. Warren is fantastic at providing knowledgeable recommendations without being pushy, and we're grateful to have him on board. Thanks for choosing us for your vehicle needs, and we hope to see you again in the future.

June 09, 2023

I was greeted within seconds of getting out of my car. The service rep was friendly as she took all my information. In a short while, I received a text stating they had found my problem, showed it to me v More

by BOBPLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
Report | Print
Jun 12, 2023 -

Garber Honda responded

We appreciate your positive feedback, BOBPLAN! It's great to know that our team at Garber Honda provided you with the service you deserved. We're glad that we could evaluate and fix the problem quickly and that you were pleased with the experience. Thank you for taking the time to leave us a review!

June 09, 2023

Had my air conditioning replaced. Dealer said it would be a while so they arranged a ride home for me. Was able to get some cleaning done, while car was being fixed. More

by EALHART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Whitmire
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Jun 09, 2023 -

Garber Honda responded

Thanks for choosing Garber Honda for your air conditioning needs! We're glad to hear that we were able to make the process easier by providing a ride home while your vehicle was being serviced. Hope to see you again for future maintenance or any other car needs you have.

June 08, 2023

Very professional and finished before the anticipated time. Enjoyed the video of review ,fully explains what was done to car More

by BRIAN4516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Clark
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Jun 09, 2023 -

Garber Honda responded

Brian, thank you for sharing your positive experience with Garber Honda! We're glad to hear that our team was professional and efficient in their work. The video review is a great asset that we are happy you enjoyed it. It was our pleasure to assist you with your car's service, and we look forward to working with you again in the future.

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