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Garber Honda

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.8
2,237 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale. Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,237 reviews

June 26, 2023

very poor service, my appointment was at 7:30AM and I had arrived 15 minutes earlier so i can get my car serviced and avoid the rush. Turned out, my car was being looked at around 9AM. Worst part is, my part More

by Isra
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Jun 28, 2023 -

Garber Honda responded

Dear Mr. Isra, We understand that you have concerns regarding the warranty coverage of your shocks. We would like to clarify that individual dealers do not determine warranty coverage; it is actually determined by the vehicle manufacturer, which in this case is American Honda. As part of our commitment to resolving your concern, we sent photos of your suspension to the manufacturer in an effort to have your shocks covered under warranty. Unfortunately, American Honda made the decision that your shocks are not able to be warranted due to the suspension modifications you made to the vehicle. We understand that this may be disappointing news for you, and we apologize for any inconvenience caused. We would like to remind you that our aim is to provide the best possible service to all our customers, and we always strive to adhere to the guidelines set forth by the vehicle manufacturer. While we understand your frustration, we are bound by the warranty policies and decisions made by American Honda. If you have any further questions or concerns, please feel free to reach out to me directly. We appreciate your understanding in this matter, and we hope to have the opportunity to assist you with any future automotive service needs. Sincerely, Mike Swain | Service Manager

June 26, 2023

I have always enjoyed the service and people at this dealership. The service communications were clear, appropriate, and effective. The speed at which my inspection occurred surpassed my expectation More

by lrabjohn
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan
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Jul 12, 2023 -

Garber Honda responded

Thank you, lrabjohn! We're so glad to hear that you had such a positive experience at Garber Honda. Our team works hard to provide excellent service and make your visit as comfortable as possible. We appreciate your kind words and look forward to serving you again in the future! Have a great day!

June 26, 2023

Took my car in right away and it was finished within 1 hour as promised. Everything was explained. comfortable waiting area. More

by SANDYKWRIGHT46
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tina
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Jul 12, 2023 -

Garber Honda responded

Thank you for the positive review! We're glad that we could provide prompt service and a comfortable waiting area. If you ever need anything else, don't hesitate to reach out. Have a great day!

June 26, 2023

Nice work. Completed on time and cost was less than original estimate. We are extremely pleased and e we oils return again. More

by GJARRETT
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Colletta. Ashley
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Jul 12, 2023 -

Garber Honda responded

Thank you, GJARRETT! We're glad to hear that your experience at Garber Honda was a positive one. We appreciate your business and hope to see you again in the future!

June 25, 2023

Excellent service as always and quality care of my vehicle thank you for your service More

by sunnysandals
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Josh
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Jul 12, 2023 -

Garber Honda responded

We really appreciate you taking the time to leave Garber Honda this awesome review, thank you!

June 25, 2023

They do not listen. They pushed me into one car. Would not show me different options. Try to hard with the car dealer script and I wasn't buying it. The only thing that More

by Egally28
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Eddie, sales manager, Ryan, do not know who Muhammad is
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Jul 11, 2023 -

Garber Honda responded

I'm sorry to hear about your experience, Egally28. It's important to us that our customers feel heard, and we're sorry that you did not feel that way during your visit. I would like to speak with you directly to address your concerns. Please contact me at your earliest convenience. Jason Labelle Pre-Owned Sales Manager (585) 334-0880

June 25, 2023

Bob Dorsey was a pleasure to work with. He made the process smooth and easy. More

by HOUSTONSIX
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bob Dorsey
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Jul 12, 2023 -

Garber Honda responded

Thank you for the kind words! We are thrilled to hear that we helped your car-buying process go smoothly. All of us at Garber Honda appreciate your recommendation and wish you safe driving!

June 25, 2023

Garber Honda service is very helpful. He sent me notices when my car is in need of service. The staff is courteous and effective. More

by JOHNWIESENTHAL
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Angela
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Jun 26, 2023 -

Garber Honda responded

Hey John, thanks for the great review! We're glad you appreciate our helpful service reminders and our courteous staff. We'll continue to be here for you whenever your car needs maintenance. Have a fantastic day!

June 24, 2023

Efficient, friendly and fast! They delivered what they promised! I have never had to return for poor workmanship! More

by BADIPONZIO
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Annie Bachno
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Jul 12, 2023 -

Garber Honda responded

Thank you, BADIPONZIO! We're so glad that our team at Garber Honda could provide efficient and friendly service. Customer satisfaction is our top priority, and we appreciate your positive feedback. Drive safely! - The Garber Honda Team

June 24, 2023

The great service n quick. Employees are very friendly always a greeting when you come in. More

by NAYDADIAZ
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Muhammad Israr
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Jul 12, 2023 -

Garber Honda responded

Thank you so much for taking the time to leave this lovely review! We’re happy to hear that our team provided you with such friendly and helpful service. Safe travels and many thanks from your friends at Garber Honda.

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