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Garber Honda

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.8
2,238 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale. Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,238 reviews

August 10, 2023

I am very pleased with the service I received at Garber Honda. Everyone was attentive and considerate. My vehicle was taken in at the appointment time I had made and the work was done in a very reasonable More

by JFBACCT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
did not get any names
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Aug 11, 2023 -

Garber Honda responded

We're delighted to know you had a positive experience at Garber Honda! It's great that our team was able to provide attentive service and get your vehicle taken care of promptly. Thanks for recommending us, we appreciate it!

August 09, 2023

Work was done, issues with the service app. Said I missed my appointment when they had the vehicle. More

by DSMACLEOD58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill
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Aug 11, 2023 -

Garber Honda responded

Thank you for the positive review of Garber Honda, Dsmacleod58. We appreciate the feedback on any issues that occurred with the app.

August 09, 2023

The worst costumer service ever! I will never purchase or take my car for service again! More

by M.GUTIERREZ.200902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
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Aug 09, 2023 -

Garber Honda responded

I'd really like the chance to better understand what happened during your visit to the store. Would you please consider reaching out so that I can help? Thank you, Mike Swain Service Manager (585) 334-0880 mswain@garberroc.com

August 09, 2023

The actual team and experience in the shop was fine. No complaints. However, I was told that for express service that an appointment was needed. ( they fit me in for the oil change I needed ) My com More

by JOHN@JOHNPETRO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Whitmire
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Aug 11, 2023 -

Garber Honda responded

Thanks for your feedback and we apologize for any confusion. We'll definitely look into updating our website and chatbot to reflect the correct information about appointments at Garber Honda. Glad you were satisfied with the service in-shop, though!

August 08, 2023

We have used this dealer in the past and have recently bought two cars in the last 30 days. Always excellent More

by TAZMASTER40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam bolt, Al bello
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Aug 08, 2023 -

Garber Honda responded

We're so glad to know you've had consistent positive experiences with us at Garber Honda. Thank you for your continued support and enjoy those new cars!

August 08, 2023

The Team was very helpful and get me up to date on the progress of the repairs. More

by MEDICK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Ashley
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Aug 08, 2023 -

Garber Honda responded

We appreciate you taking the time to share your wonderful feedback about our helpful and reliable team – this is what we always strive for! Thank you again from all of us at Garber Honda!

August 08, 2023

Have been receiving service at this Holtz/Garber Honda dealership for>20 years…the staff has always been friendly and !informative More

by BULA3204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill Whitmere
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Aug 08, 2023 -

Garber Honda responded

We're so glad to have had you as a loyal customer for over 20 years at Garber Honda! It's always our goal to provide friendly and informative service. Thanks for your continued support!

August 08, 2023

The service advisor that I was working with was very pleasant. She relayed information and answered questions . I will request this service advisor next time I return for car service. Thank you Jillian. More

by JCORR501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jillian Whitmire
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Aug 08, 2023 -

Garber Honda responded

We're glad to know you had a positive experience with our service advisor, Jillian! We look forward to assisting you again at Garber Honda. Safe travels until then!

August 07, 2023

The buying experience with Garber Honda was great. They were very efficient and their explanation of fees was very thorough and everything seemed quite fair. More

by KDOERSCH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pon Siamphone
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Aug 08, 2023 -

Garber Honda responded

KDOERSCH, we're glad to know your buying experience at Garber Honda was efficient and transparent. We appreciate the positive feedback!

August 06, 2023

Service was very quick and thorough on work that was done as well as work that should happen in the near future. Staff were efficient and pleasant to work with. As always, wish it were less expensive! More

by MBASZTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Tougas
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Aug 08, 2023 -

Garber Honda responded

We're glad to know you found our service at Garber Honda quick and thorough! We always aim for efficiency while ensuring a pleasant experience. Thanks for your feedback!

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