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Garber Honda

Rochester, NY

4.8
2,238 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale. Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,238 reviews

August 13, 2023

Friendly efficient service, easy to work with and have recommended Garber to both family and friends. More

by PJMOFNY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah Avery, Adam Bolt, Jarod in finance
Aug 15, 2023 -

Garber Honda responded

We're so glad to know you found our service at Garber Honda efficient and friendly. Your recommendations mean a lot to us, thank you for sharing your experience!

August 13, 2023

Everyone was a pleasure to work with. They are open to your thoughts while providing advice that feels like it benefits you rather them just trying to make a sale. My sales person Bob als More

by NAIKAVS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob
Aug 15, 2023 -

Garber Honda responded

We're glad to know you had a positive experience with our team at Garber Honda, especially Bob! We always aim to provide helpful and reliable service. Thanks for sharing your thoughts!

August 12, 2023

The purchase of my new car was so easy and a small issue with the driver's seat was fixed quickly. More

by JRBOULTER711
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Bender, Sean
Aug 15, 2023 -

Garber Honda responded

We hope you are loving your new vehicle! It’s our top priority to make the car-buying process easy by providing our guests with knowledgeable and helpful service, so we’re thrilled to learn this was your experience while working with our team. Thank you so much from all of us here at Garber Honda, we wish you all the best on your travels!

August 12, 2023

Great experience buying from Al, very happy with my new civic and will recommend to others More

by HHGRAY89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Bello
Aug 15, 2023 -

Garber Honda responded

Thank you for your recommendation and glowing review! We are thrilled we were able to provide you with an exceptional car-buying experience. All of us at Garber Honda want to congratulate you on your new Honda Civic and we hope to see you again in the future.

August 11, 2023

Took my Odyssey in for 2 recalls. They had the car 8 hours. One recall was for sideview mirrors. One was something about the radio (I'm told). When I went to pick it up, both mirr More

by LAKE591716
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah
Aug 14, 2023 -

Garber Honda responded

I'm sorry to read about your experience, Gary, and I apologize for any inconvenience this has caused. We take customer feedback seriously and would like to discuss getting things back on track. Please reach out at a time convenient for you so we can address these issues directly - Thank you, Mike Swain - Service Manager - (585) 334-0880 - MSwain@GarberROC.com.

August 11, 2023

Deb in service is awesome! So knowledgeable and helpful. Truly appreciate her. Annie is sales is also the best at what she does. These two ladies are so kind, patient, help More

by HAPPY4527TRAVEL
Recommend Dealer
Yes
Employees Worked With
Deb and Annie
Aug 15, 2023 -

Garber Honda responded

We're delighted to know that our team members in service and sales made such a positive impression on you at Garber Honda. We'll be sure to pass along your praise! Thanks for the review, we appreciate it!

August 11, 2023

the whole team service advisor the techs just the best service ever good job thanks More

by KZWERKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
? have no names
Aug 15, 2023 -

Garber Honda responded

Reviews like this one make our day, Kzwerka! Thanks from the Garber Honda team.

August 10, 2023

The whole car buying experience was great at Garber especially working with Annie Bochno! I was waiting for food one Saturday and didn't have much time, but thought I'd stop by just to see if they migh More

by MOREIN12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Annie Bochno was phenomenal
Aug 11, 2023 -

Garber Honda responded

We're so glad to know that Annie was able to assist you in finding the perfect car at Garber Honda! It's wonderful that she could make your experience pleasant and efficient. Thanks for choosing us, we appreciate your recommendation and look forward to serving any future needs!

August 10, 2023

I had no car for three days, which was inconvenient. . .I am pleased with .outcome. More

by PROESCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
warren and josh
Aug 11, 2023 -

Garber Honda responded

Thank you for choosing Garber Honda for your automotive repair needs, we appreciate your positive feedback.

August 10, 2023

Just came in for an inspection - I was greeted warmly and felt welcome there throughout the service time. More

by RWATKINS6
Recommend Dealer
Yes
Employees Worked With
Don't know the name of greeter
Aug 11, 2023 -

Garber Honda responded

We're glad to know you felt welcomed during your visit for an inspection at Garber Honda. We strive to provide a warm and friendly environment, so it's great that we hit the mark with you!

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