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Garber Honda

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.8
2,239 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale. Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,238 reviews

August 19, 2023

I had an appointment for an oils change and it took 2 hours. Excessive amount of time! More

by NINANEU6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Aug 21, 2023 -

Garber Honda responded

NINANEU6, We pride ourselves on our professional service and I'm very sorry to see that you’ve left us a low rating for your recent oil change. Our team works diligently to get through their workload during the day, but sometimes we run into repairs that take longer than anticipated, which ends up pushing our following appointments later. I understand that this can be frustrating so I would be happy to speak with you directly to address any of your concerns. Please reach out to me at your earliest convenience to (585) 334-0880. -Mike Swain | Service Manager

August 19, 2023

The video summary from the maintenance tech was awesome. What better way to show your teams honesty and commitment to helping the owner better understand their car. Thank you for being such a great place to More

by GLASS.SMITHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Tougas and Isaiah Maride
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Aug 23, 2023 -

Garber Honda responded

We're so glad to know you appreciated the video summary from our maintenance tech at Garber Honda! It's one of the ways we strive for transparency and understanding with our customers. Thanks for your kind words, and we look forward to serving you in future visits!

August 19, 2023

Quick in take process. Good communication and updates on my service. Fair price. A very pleasant experience. More

by DDROOZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren
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Aug 24, 2023 -

Garber Honda responded

We're glad to know you had a pleasant experience with our service at Garber Honda! Thanks for the feedback on our communication and pricing. We appreciate your support!

August 19, 2023

Everyone is so nice and they go above and beyond. I was hating my car because of a weird smell. They found out what it was without me even telling them and fixed it (ac unit). So happy. More

by leahkarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Aug 24, 2023 -

Garber Honda responded

We're so glad to know our team at Garber Honda was able to help you out and get rid of that pesky smell! It's always our goal to go above and beyond for customers. Thanks for the positive review, we appreciate it!

August 18, 2023

Inspection sticker not changed Had to bring to their attention Sakes rrp walk bay as if she did not even remember me after a ,$35, 000 sale Not good business.????? More

by JAHCARL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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Aug 21, 2023 -

Garber Honda responded

I'm sorry to read about your experience. We strive for excellent customer service and it seems we fell short during your visit. I'd like the opportunity to discuss this further with you, so please feel free to reach out at a time that's convenient for you. Thank you, Mike Swain - Service Manager - (585) 334-0880.

August 17, 2023

Was real easy to get my oil changed, tires rotated and inspection done. I waited for my vehicle and it was completed in a timely manner. More

by RMBUCENEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh, someone in the service center, Antonio
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Aug 18, 2023 -

Garber Honda responded

We're glad to know your visit for an oil change, tire rotation and inspection at Garber Honda was quick and efficient. Thanks for choosing us!

August 17, 2023

Hanna was friendly, quick and courteous. And a tail light was out so they threw one in. More

by JPLOSSINGER
Recommend Dealer
Yes
Employees Worked With
Hannah Tougas
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Aug 18, 2023 -

Garber Honda responded

We are more than pleased to hear that our team delivered a professional and courteous service which made your experience a success from start to finish. It was our pleasure to assist you with your vehicle needs. Our team truly appreciates your business and hopes to work with you for your future car needs! Safe travels!

August 17, 2023

Good service. Lots of customer communications. I will be back. Hanna was very good. That’s it. More

by FHAGELBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanna
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Aug 18, 2023 -

Garber Honda responded

Thank you for choosing Garber Honda, we appreciate your positive feedback!

August 15, 2023

Overall great, but the texting system interactions with other systems and with personnel needs work. I received a text about rescheduling my appointment (for being a no-show) when I was on my way to pick More

by AHFARNS
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Aug 15, 2023 -

Garber Honda responded

Thanks for your feedback! We apologize for any confusion caused by our communication system at Garber Honda. Your comments will help us improve and ensure a smoother experience in the future. Despite this, we're glad to know that you were satisfied with the service overall.

August 15, 2023

I drive 2 hours to deal with Garber Honda rather than a closer dealer. have bought my last 5 cars through them. I especially like working with Roy Patterson. He goes above and beyond what is necessary to m More

by CAREY.ROEMER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roy Patterson
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Aug 16, 2023 -

Garber Honda responded

Carey, it's fantastic to know that you've had such great experiences with Roy and our team at Garber Honda. We appreciate your loyalty and look forward to helping you out in the future! Safe travels!

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