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Garber Honda

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.8
2,239 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale. Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,239 reviews

August 22, 2023

I was very impressed with the video and the explanation of recommendations. My son-in-law who can take cars apart is going to do the ones that he can and then I will make an appointment with you to finish More

by LINDAFOXLPN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Stoutz
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Aug 24, 2023 -

Garber Honda responded

We're delighted to know that our video and recommendations impressed you! It's great your son-in-law can help with some of the work, and we look forward to assisting with the rest. Thanks for choosing Garber Honda - we aim to be impressive every time!

August 22, 2023

They were helpful and explained things that were done to my car. The waiting area was great, too. More

by Katie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Employees were nice
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Aug 25, 2023 -

Garber Honda responded

We appreciate you taking the time to share your wonderful feedback about our helpful and reliable team – this is what we always strive for! Thank you again from all of us at Garber Honda!

August 22, 2023

Excellent quality service in every way. Transparent analysis and cost of what work was completed. Thank you. More

by BSSNBR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Romano
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Aug 25, 2023 -

Garber Honda responded

We're glad to know you found our service at Garber Honda transparent and of excellent quality. We appreciate your feedback, thank you!

August 22, 2023

I had to have the crv axel checked per the recall. The was repair was performed promptly. More

by mickeyd5213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Aug 25, 2023 -

Garber Honda responded

Mickeyd5213, we are grateful for your review. Thank you from all of us at Garber Honda!

August 22, 2023

She wouldn't give me any papers acknowledging the work you supposedly did, which was undercoating the vehicle. More

by PHDOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angela
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Aug 24, 2023 -

Garber Honda responded

I'm sorry to hear about your experience. We aim for transparency in all our services, and I'd like to personally assist you with this matter. Please reach out directly so we can discuss this further and provide any necessary documentation related to your vehicle's undercoating service. Thank you, Mike Swain- Service Manager - (585) 334-0880 - MSwain@GarberROC.com.

Aug 24, 2023 -

PHDOCK responded

Hi Mike, I would like a receipt verifying that you undercoated my vehicle. Thank you

August 21, 2023

Garber staff was friendly and knowledgeable. I was told the service would take 1 1/2 hours and they were spot on. Easy in and out. Very good service. Thanks Garber! More

by JSTRAUSS52
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren
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Aug 23, 2023 -

Garber Honda responded

We're glad to know you found our team at Garber Honda friendly and knowledgeable, and that we were able to provide efficient service. Thanks for your review!

August 21, 2023

I bought a used preowned vehicle, and the process was quite straightforward and simple. There were no add-ons or any of those extras that might have put me off. I’m quite satisfied with the way the whole More

by ARJU78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron
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Aug 24, 2023 -

Garber Honda responded

ARJU78, we're glad to know your car buying experience at Garber Honda was straightforward and simple. We aim for a hassle-free process! Thanks for sharing your satisfaction with us.

August 21, 2023

Easy in and out with minimal wait time. Extra help with learning my car's electronics. More

by JRBOULTER711
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela (I think) and my salesman brian
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Aug 24, 2023 -

Garber Honda responded

Thank you, Jrboulter711, for stopping by to leave Garber Honda a wonderful review!

August 21, 2023

Good work, very clean, and very nice to all that came in for their service More

by TTREMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not good with names
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Aug 24, 2023 -

Garber Honda responded

Thank you for taking the time to review Garber Honda!

August 20, 2023

Quick and easy and the salesperson that we dealt with Robert Dorsey was even nice with the kids and was explaining every small detail. More

by EDOMAJCIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Dorsey
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Aug 24, 2023 -

Garber Honda responded

Edomajcic, we're delighted to know that Robert Dorsey and our team at Garber Honda made your experience quick, easy and informative. We appreciate the positive feedback!

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