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Garber Honda

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.8
2,239 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale. Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,239 reviews

August 24, 2023

Fantastic experience at Garber Honda service. I was so happy to recognize a familiar face at the service desk from Holtz Acura, and really appreciated the personalized, friendly, and thorough app More

by jamie.schuster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debra Ferra
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Aug 29, 2023 -

Garber Honda responded

Jamie, we're delighted to know you had a fantastic experience at Garber Honda service! We strive for personalized and thorough care. It's great that Debra kept you well-informed throughout your visit. Thanks for the review!

August 24, 2023

Deb is incredible and always thinks outside the box to solve problems thanks so much! More

by SHARONVANDEZANDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
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Aug 29, 2023 -

Garber Honda responded

We are thrilled to see your positive review! The Garber Honda team looks forward to your next visit with us. Take care!

August 24, 2023

Made a same day appointment, for late afternoon for routine oil change/tire rotation. Being middle of the day, I worry about delays (I usually like first appointment in the morning). They exceeded my More

by Kylie6
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
I don't recall
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Aug 29, 2023 -

Garber Honda responded

Kylie, it's great to know that our team at Garber Honda could provide you with a quick and efficient service appointment. We always aim for your satisfaction! Thanks for the review.

August 24, 2023

Great! Timely! Excellent service and communication. Top Notch. Would go to again Waiting room outstanding. More

by MTBUSH1088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Aug 30, 2023 -

Garber Honda responded

We're delighted to know you had a great experience at Garber Honda! We strive for excellent service and communication, so it's wonderful to see that reflected in your visit. Looking forward to seeing you again next time!

August 24, 2023

Always fast, easy, detailed and great customer service everytime I come. Everyone is very knowledgeable and friendly. Highly recommend Garber to anyone. Thank you to everyone at Garber! More

by LEENHOUTS88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant, Deb Ferra, Jillian Whitmire, Hannah Tougas
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Aug 29, 2023 -

Garber Honda responded

LEENHOUTS88, we appreciate your high recommendation and are glad to know you've consistently had great experiences at Garber Honda. Thanks for the support!

August 24, 2023

Great service department; one of the best in the greater Rochester area. Also, Deb works there, and she’s the most awesome. More

by Derek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb
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Aug 25, 2023 -

Garber Honda responded

Derek, we're delighted to know you had a great experience with our service department and Deb at Garber Honda. Thanks for your support!

August 24, 2023

Helpful Provided video and details on problem areas Allowed for me to pick areas I wanted corrected More

by HOLTROAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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Aug 24, 2023 -

Garber Honda responded

I'm glad to know that you found our service helpful and appreciated the detailed video. We always aim for complete customer satisfaction, so your feedback is valuable in helping us improve. If there's anything else we can assist with or any areas where you feel we could do better, please don't hesitate to reach out. Thank you!

August 24, 2023

Garber delivers a consistently high level of customer service. Staff are professional, courteous and efficient. More

by PRIVATE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren and Sarah
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Aug 29, 2023 -

Garber Honda responded

We're delighted to know you had a positive experience with our team at Garber Honda. We always aim for professionalism and efficiency in serving our customers. Thanks for the review!

August 24, 2023

I always have great service whenever I bring in any of our vehicles- top notch! More

by JDOUGALL5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Charley
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Aug 29, 2023 -

Garber Honda responded

We appreciate you choosing Garber Honda and for sharing this feedback with us! We strive to deliver top-notch service every time and we look forward to working with you again in the future. Safe travels!

August 24, 2023

Great service department! The video provided wasn't understandable because he was talking so fast I couldn't understand a word he said. The service staff are always kind and r More

by CWLEWIS411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know his name
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Aug 30, 2023 -

Garber Honda responded

We appreciate your feedback! We're glad to know you've had a positive experience with our service department at Garber Honda. We'll definitely take note of the video speed for future improvements. Thanks again!

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