Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Garber Honda

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.8
2,239 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale. Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
Contact Dealership
View Awards

3925 West Henrietta Road

Rochester, NY

14623

Directions

By Type

Showing 2,239 reviews

September 03, 2023

Service providers very cordial and competent, despite some preliminary mixups about parts accessibility and car dropoff location. More

by DOUGDNOBLE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
gina, warren
Report | Print
Sep 05, 2023 -

Garber Honda responded

We appreciate your understanding with the initial mixups and are glad to know our team at Garber Honda was able to provide competent service. Thank you for sharing your experience!

September 02, 2023

I purchased a new vehicle today and Justin was an amazing Salesman. Very professional and communicated with me throughout the whole process, and did everything he could to ensure I had a great experience. I More

by JERMROBE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Meyers
Report | Print
Sep 08, 2023 -

Garber Honda responded

JERMROBE, we're delighted to know Justin provided you with an amazing experience at Garber Honda. Thanks for recommending us and enjoy your new vehicle!

September 02, 2023

Pete was great to work with and accommodated my needs. He made the process easy. More

by VSRITHAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete McCracken
Report | Print
Sep 08, 2023 -

Garber Honda responded

We appreciate you choosing Garber Honda and for sharing this feedback with us! We strive to deliver top-notch service every time and are glad we could make servicing your vehicle as easy as possible. We look forward to working with you again in the future. Safe travels!

September 01, 2023

From ordering roof rails to installation everyone was very pleasant and helpful and the install went as explained. Waiting room was pleasant as I waited for my car. More

by LINO155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
sorry but I don't remember
Report | Print
Sep 07, 2023 -

Garber Honda responded

We're glad to know you had a pleasant experience from start to finish at Garber Honda. Our team is always here and ready to assist with your needs. Thanks for the positive feedback!

September 01, 2023

Good service, professional approach, clean facility A real sense that they care about the customer More

by SKIVINGTONM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All employees were nice
Report | Print
Sep 08, 2023 -

Garber Honda responded

Thank you for your kind words! I’m thrilled to hear that we provided you with exceptional service, something we always strive for at Garber Honda. We look forward to working with you again in the future!

September 01, 2023

I like my new car and everything was as expected with it, thanks for everything More

by JOHNKOZ27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Sep 08, 2023 -

Garber Honda responded

It is wonderful to hear that you had a welcoming and successful experience at Garber Honda! We are proud to have earned your business and are looking forward to seeing you again down the road. Safe travels!

September 01, 2023

Friendly staff who helped me out a lot. They were very helpful and even put up with me. More

by fastfreddie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gina Lanzatella
Report | Print
Sep 07, 2023 -

Garber Honda responded

Thank you so much for taking the time to leave this great review! We’re glad to hear that our team provided you with such friendly and helpful service while purchasing your new vehicle. We hope to help you again further down the road with your future vehicle purchases. Until then, safe travels, and many thanks from your friends at Garber Honda.

September 01, 2023

Great clean dealership. Garber Honda really helped me a lot with my CRV purchase and made it easy! More

by Ukocak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Dorsey
Report | Print
Sep 07, 2023 -

Garber Honda responded

We’re glad to hear that we provided the stress-free and easy buying experience you deserve. Your new vehicle is an excellent choice and we hope that it’s everything you could want and more! If there’s anything else Garber Honda can do to help you, please don’t hesitate to ask.

September 01, 2023

Thomas was wonderful and very helpful. I did not care for who I dealt with after him. I felt pressured and uncomfortable. I was bombarded with texts emails and calls while working. I was t More

by JAMIEVLMHC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dimitry
Report | Print
Sep 05, 2023 -

Garber Honda responded

We're sorry to read about your experience. It's important for us that our customers feel comfortable and not pressured during their interactions with us, so it's disappointing to know we didn't meet this expectation in your case. We also apologize for any inconvenience caused by the delay when you arrived at our location. Please reach out directly if you'd like to discuss further or have other concerns - we're here to help! Thank you, Shiv Patel Sales Manager (585) 334-0880 SPatel@GarberROC.com

August 31, 2023

Our second time buying a car with Roy Patterson. He is excellent - professional, friendly, supportive! More

by GNIESSING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roy Patterson
Report | Print
Sep 07, 2023 -

Garber Honda responded

We're delighted to know that you had a great experience with Roy Patterson for the second time at Garber Honda. Thank you for your kind words and support!

1
...
59
60
61
...
224