Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Garber Honda

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.8
2,239 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale. Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
Contact Dealership
View Awards

3925 West Henrietta Road

Rochester, NY

14623

Directions

By Type

Showing 2,239 reviews

September 23, 2023

This dealership is unorganized, exhibits poor communication and follow through. Would not recommend. Treated us as if we were an after thought or inconvenience at the time of our delivery. More

by KARYCYBULSKI
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Brian, Andrew,
Report | Print
Sep 28, 2023 -

Garber Honda responded

KARYCYBULSKI, I'm sorry to read about your experience. We strive for excellent communication and customer service, so it's disappointing to see we've missed the mark during your visit. Your feedback is important in helping us improve our services and I'd like to discuss this further with you if possible. Please reach out at your earliest convenience. Thank you, Shiv Patel Sales Manager (585) 334-0880 SPatel@GarberROC.com

September 23, 2023

Friendly and straightforward experience as usual. Matt 5 stars!. Extra words added to get to 15! More

by CMOON002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Oct 02, 2023 -

Garber Honda responded

We are so happy that our Garber Honda team earned your five stars. Thanks, Cmoon002!

September 22, 2023

I have been a customer for 15 years. Great service and great people, and a good place to buy a car. More

by WEBBBW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
Report | Print
Sep 29, 2023 -

Garber Honda responded

We take immense pride in our team’s ability to provide exceptional service to our guests, and it’s wonderful knowing you have experienced exactly that over the years. It’s our pleasure to continue to be there for you and your vehicle needs. All of us at Garber Honda look forward to seeing you again!

September 22, 2023

Eddie was amazing! He helped us find the exact car we wanted and kept us updated throughout the buying process. More

by CALEBROCKCASTLE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie
Report | Print
Sep 28, 2023 -

Garber Honda responded

Caleb, it's great to know Eddie was able to assist you in finding the perfect car at Garber Honda. We appreciate your feedback and hope you're enjoying your new ride!

September 22, 2023

The dealership is fine. Special shoutout to Sarah Avery who has been very patient with us and is lovely and knowledgeable to work with. More

by JWDAVIS38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah Avery
Report | Print
Sep 29, 2023 -

Garber Honda responded

We're glad to know you had a positive experience at Garber Honda! Your kind words about Sarah's patience and knowledge are greatly appreciated. Thanks for the shoutout!

September 22, 2023

Annie made our search and purchase of our “new to us” vehicle easy and enjoyable. She worked within our parameters and blessed us at every turn!! Would highly recommend! More

by Lita
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Annie Bochco
Report | Print
Sep 29, 2023 -

Garber Honda responded

Lita, it's great to know that Annie made your car buying experience easy and enjoyable at Garber Honda. We appreciate the recommendation! Enjoy your new ride!

September 21, 2023

Overall a wonderful experience from start to finish. Eddy was great to work with and we would come back. More

by LisaRockcastle
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eddy
Report | Print
Sep 22, 2023 -

Garber Honda responded

Lisa, we're so glad to know you had a wonderful experience with Eddy at Garber Honda. We look forward to seeing you again in the future!

September 21, 2023

Matthew was a pleasure and extremely knowledgeable and helpful during my whole experience! Will be back! More

by LOVESOLITUDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Sheradin
Report | Print
Sep 22, 2023 -

Garber Honda responded

We're so glad to know that Matthew was able to provide a great experience for you at Garber Honda! We look forward to seeing you again in the future. Safe travels until then!

September 20, 2023

In a few more than 15 words I can easily share state the experiences with my salesman, finance dir. GM and even Kevin, the owner were fantastic! More

by ROBERTCQC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Ingrassio, Jerod Ingrassio, and Sean the GM
Report | Print
Sep 22, 2023 -

Garber Honda responded

Robert, we're delighted to know that you had a fantastic experience with our team at Garber Honda. Thanks for the great review!

September 19, 2023

Eddie has been nothing but great to us. It was a long awaited decision and he made it so easy! More

by AEO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Leno
Report | Print
Sep 20, 2023 -

Garber Honda responded

Thank you for choosing Garber Honda, we appreciate your positive feedback!

1
...
54
55
56
...
224