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Garber Honda

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.8
2,239 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale. Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,239 reviews

September 29, 2023

Clean and spacious waiting room, service advisor set proper expectations for appointment time and length. More

by JCOGR81
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill
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Oct 06, 2023 -

Garber Honda responded

We're glad to know you appreciated our waiting room and the service provided by our team at Garber Honda. Thank you for taking the time to share your experience!

September 29, 2023

Jeremy, Brian and Trevor made my dream come true. I am blessed to have met this team. More

by KAYAKERIV
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jeremy, Treavor, Briam
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Sep 29, 2023 -

KAYAKERIV responded

I visited this dealership back in May 2023 and had a horrible sale experience. I was just driving by to check on some color options for an allocation on a integra type s. In the past the overcharge above MSRP was more than I wanted as I had an allocation with another dealer at MSRP with a wait time up to a year. Jeremy & Brian erased my previous bad experience into the most fun I have ever had at a dealership.

Sep 29, 2023 -

KAYAKERIV responded

Jeremy and Brian have put back the excitement in Acura of Rochester. I am blessed to have met these two men that made my car buying experience above all expectations. I look forward to my visits to your dealership.

Oct 06, 2023 -

Garber Honda responded

Thank you so much for sharing your positive experience working with Brian and Jeremy with us, Kayakeriv. They are valuable members of our team and help us accomplish our goal of ensuring guests enjoy exceptional customer service, and we're glad they could erase your previous experience. All of us here at Garber wish you the best and hope you’re still enjoying your new Acura. Safe travels!

September 29, 2023

The dealership did a good job of getting the car we wanted, in the color we wanted. There were a few hiccups along the way with pricing and and the per cent of a loan, but everything worked out in the More

by BDMARK08
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Myers, Peter Maccracken and Dan ?, Justin and Dan were excellent
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Oct 02, 2023 -

Garber Honda responded

We appreciate your feedback and patience during the process. It's great to know that you got the car in the color you wanted at Garber Honda! We're here if there's anything else we can assist with.

September 29, 2023

Easy service appointment and he didn’t try to sell me anything! Everything was completed quickly too. More

by NSTEVENS1
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Annie
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Oct 06, 2023 -

Garber Honda responded

We're glad to know your service appointment at Garber Honda was a smooth and efficient process. We always aim for customer satisfaction, so it's great to see we hit the mark with you!

September 27, 2023

The service at Garber Honda has always been exceptional. The advisors are friendly and efficient and the mechanics do a great job. More

by DECKERS1
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Recommend Dealer
Yes
Employees Worked With
Everybody
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Oct 03, 2023 -

Garber Honda responded

We're delighted to know you've consistently had exceptional service at Garber Honda! Our team always aims for friendly and efficient interactions. Thanks for the positive feedback, we appreciate it!

September 26, 2023

Great service overall. . Staff very polite and efficient. The service performed was done quickly. Thank you More

by ZOLLO
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Recommend Dealer
Yes
Employees Worked With
Do not remember
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Oct 03, 2023 -

Garber Honda responded

Zollo, we're glad to know you had a great experience with our team at Garber Honda. Thanks for the positive feedback and choosing us for your service needs!

September 26, 2023

I had a sudden problem over the weekend, and Ryan on the phone was very responsive and both Ryan and Deb found a way forward for Monday *and* ahead of schedule. This is exactly why we go to and stay at Garb More

by RocPika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Deb
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Oct 03, 2023 -

Garber Honda responded

We're so glad to know that Ryan and Deb were able to assist you promptly at Garber Honda! Our team always strives for excellent service. Thank you for choosing us, we appreciate your loyalty!

September 25, 2023

Roy Patterson was very patient, professional, and answered all my questions. This was a very pleasant experience when some of my other dealership visits were not during my search. More

by Dj
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roy Patterson
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Oct 03, 2023 -

Garber Honda responded

We're delighted to know that Roy provided a pleasant and professional experience for you at Garber Honda. We appreciate your feedback, and we hope to assist you again in the future!

September 25, 2023

Zach Bliss was great. Taught me much about my car and answered all my questions. More

by KAREN.A.ATKINSON
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Zach Bliss
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Sep 28, 2023 -

Garber Honda responded

We know how stressful car buying can be, so it makes us feel proud to hear Zach provided you with a wonderful experience, KAREN.A.ATKINSON. Thank you so much for your recommendation, and we hope you’re still enjoying your new Honda. Please don’t hesitate to reach out to Garber Honda for all your future vehicle needs!

September 25, 2023

Hannah is great. She is always professional and courteous. It’s always a pleasure to work with Garber. More

by MACRI71
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
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Oct 03, 2023 -

Garber Honda responded

We're so glad to know that Hannah's professionalism and courtesy have made your experiences with us at Garber Honda a pleasure. Thank you for the positive feedback!

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