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Garber Honda

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.8
2,239 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale. Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,239 reviews

October 07, 2023

Great service, great people, amazing environment. In and out service, very professional!! Thank you Garber Honda. More

by DMARRERO281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Arroyo and Angela
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Oct 17, 2023 -

Garber Honda responded

We're delighted to know you enjoyed the service and atmosphere at Garber Honda! Our team always aims for professionalism and efficiency. Thanks so much for your review, we appreciate it!

October 07, 2023

They are great only place I would take my car highly recommend everyone there is very friendly and nice More

by KHARRIS1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb,
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Oct 17, 2023 -

Garber Honda responded

KHARRIS1948, we're so glad to know you've had such a positive experience with us at Garber Honda. Thanks for your recommendation and kind words!

October 06, 2023

Very unhappy with my service my vehicle was not fixed like they said they did More

by MARIEPACHECO28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
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Oct 09, 2023 -

Garber Honda responded

Mariepacheco28 - Anytime I see a negative review, I hope for the opportunity to learn more about what happened so it can be prevented in the future. I'm happy to discuss your experience together and see what I can do to help. Please don't hesitate to get in touch directly. Thank you, Mike Swain Service Manager (585) 334-0880

October 06, 2023

Communication terrible. Never called with updates. Missed deadlines. Final work was fine but never return or recommend this company or location. Very disappointed More

by LJSOEHNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle
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Oct 09, 2023 -

Garber Honda responded

LJSOEHNER, I'm sorry to read about your experience. We strive for excellent communication and it's disappointing that you feel otherwise. If you're open to discussing this further, please reach out directly at any time that is convenient for you. Thank you, Mike Swain Service Manager (585) 334-0880

Oct 09, 2023 -

LJSOEHNER responded

No need to discuss further. Happy to finally have vehicle back

October 06, 2023

the customer service i received was great, they are very friendly and everything was explained but car took longer than initially told. More

by ALANTAMAYO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan S
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Oct 13, 2023 -

Garber Honda responded

We appreciate your feedback! We're glad to know you had a positive experience with our customer service at Garber Honda. Apologies for the delay, we'll work on improving that aspect. Thanks again!

October 06, 2023

The quality of the service was good, however, there was little to no communication about the status of my repairs. I had to call for updates and when I finally did get my car back, some of the damage still More

by MS.JARCELYN.RENE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk their names
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Oct 09, 2023 -

Garber Honda responded

We're sorry to read about your experience. Communication is key, especially when it comes to keeping you updated on the status of your repairs and we apologize if this was not met in your case. We'd like an opportunity to discuss this further with you and address any unresolved issues with the repair work done on your car. Please reach out at a time that works best for you. Thank You, Mike Swain Service Manager (585) 334-0880

October 05, 2023

Excellent experience. Made everything easy. 2nd purchase from Garber in 2 years. Will buy from again in the future. More

by GELAWLIS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roy
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Oct 11, 2023 -

Garber Honda responded

We're delighted to know you had an excellent experience with us at Garber Honda! It's great that we could make everything easy for your second purchase. We look forward to serving you again in the future.

October 05, 2023

Annie was very cordial and informative. Also she was very patient. She’s the best! More

by MARTHAB51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Annie
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Oct 13, 2023 -

Garber Honda responded

At Garber Honda, we want to make sure our guests feel confident in their purchases, so we will be sure to give Annie your thanks! We are thrilled she could provide an attentive and informative buying experience so you went home in a vehicle that is right for you. Enjoy the new ride!

October 05, 2023

Excellent service combined with a friendly staff and good pricing. What's not to like? More

by RAERNI
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Annie Bochno
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Oct 13, 2023 -

Garber Honda responded

Raerni, we're delighted we could deliver an excellent experience! - Garber Honda Team

October 05, 2023

I was in and out of the shop so quickly. Matt told my 45 minutes, and I think it was half that (I was only there for an inspection)! More

by JEN061283
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Ivan
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Oct 13, 2023 -

Garber Honda responded

We're glad to know you had a quick and efficient visit at Garber Honda! Our team always aims for top-notch service. Thanks for sharing your experience with us, we appreciate it!

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