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Garber Honda
Rochester, NY
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Damaged 3 of my wheels when mounting new tires. Large dents & heavy scratching around the whole rim. Apparently this was due to an equipment malfunction, but I'm still confused as to why the tech(s Large dents & heavy scratching around the whole rim. Apparently this was due to an equipment malfunction, but I'm still confused as to why the tech(s) continued to do more wheels after each one came off the machine damaged. I'd think it would be blatantly obvious something was wrong after the first. However, the dealership quickly owned up to it and had all wheels professionally repaired. In the end, the wheels looked brand new, and they didn't charge for the mounting/balancing as a courtesy. 5 stars for the way they handled the situation, but -2 because this shouldn't have happened in the first place and definitely shouldn't have happened to multiple wheels. More
My experience was good. My sales associate listened to my financial needs and worked to get me a rate that I was comfortable with. My sales associate listened to my financial needs and worked to get me a rate that I was comfortable with. More
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Sarah made the entire process super easy. She was very considerate of my needs and wants and made sure I got into the car I wanted. It was my first time returning a lease and getting a new on She was very considerate of my needs and wants and made sure I got into the car I wanted. It was my first time returning a lease and getting a new one so I was feeling very trepidatious, but I left extremely satisfied. More
We have purchased many cars at Garber, I can Annie Bochno was one of the best salespeople we have worked with. She made the process very pleasant by belting interactive with us and never made us feel like it was one of the best salespeople we have worked with. She made the process very pleasant by belting interactive with us and never made us feel like it was just her job. This was probably the first time of purchasing that we left happy. More