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Garber Honda

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.8
2,240 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale. Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,240 reviews

October 31, 2023

Ryan provided a clear explanation of the service. My car was done in a timely manner. Ryan did an excellent job. More

by BHANEEK
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Ryan Soles
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Nov 16, 2023 -

Garber Honda responded

We're glad to know that Ryan was able to provide you with a clear explanation of the service and get your car done in a timely manner at Garber Honda. Thanks for sharing this positive feedback!

October 30, 2023

Love coming here! Great customer service, thorough, awesome coffee/chai, comfortable waiting room. Only thing this time was the wait. Had appointment for just a car More

by HNORTHROP76
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Charlie?
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Nov 16, 2023 -

Garber Honda responded

We're glad to know you enjoy our service and amenities at Garber Honda! We apologize for the longer than expected wait time during your last visit. Your feedback is valuable as we strive to improve. Thanks for sharing!

October 30, 2023

I did not feel pressured to get extra work done. I love the video that is sent to me regarding my car and work being done. No guessing work on my end. The staff is very nice. Love how they pretty mu More

by DCOOPER948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Soles and A Gonzalas
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Nov 15, 2023 -

Garber Honda responded

We're delighted to know you had a positive experience at Garber Honda! Our team always aims to provide top-notch service and make our customers feel comfortable. We appreciate your feedback about the video updates, we believe in transparency with all work being done. Thanks for choosing us!

October 29, 2023

The service department opened right on time and the advisors were very quick to intake the vehicles. Service was prompt and informative with the text messaging option. Only drawback is one of the male More

by EDRICKR1
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Recommend Dealer
Yes
Employees Worked With
Hannah
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Nov 15, 2023 -

Garber Honda responded

Edrick, thank you for your feedback. We're glad to know that our service was prompt and informative at Garber Honda. However, we apologize if one of our advisors made you feel uncomfortable - this is not the experience we aim to provide. Your comments will be addressed with the team so we can improve moving forward.

October 29, 2023

Garber Honda Always provides such great service and the staff are wonderful to work with! More

by JANERA1
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Recommend Dealer
Yes
Employees Worked With
Warren, Josh, and Debra
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Nov 15, 2023 -

Garber Honda responded

We are grateful to have earned your business, Janera1. Thanks for taking the time to leave us a review! - The Garber Honda Team

October 29, 2023

I always trust that Annie and the staff at Garber will get me into a car I love while making sure my needs are met, questions are answered, and budget is respected. More

by VKSTEVENS0
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Recommend Dealer
Yes
Employees Worked With
Annie Bochno
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Nov 15, 2023 -

Garber Honda responded

We're so glad to know that you trust our team at Garber Honda! It's always a pleasure helping you find the perfect car while respecting your budget and answering all of your questions. Thanks for sharing this review!

October 28, 2023

Staffs are so friendly and helpful especially kara is very nice I feel so welcomed there More

by KIMDALAPHET
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Recommend Dealer
Yes
Employees Worked With
Kara Conklin
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Nov 14, 2023 -

Garber Honda responded

Thank you so much for taking the time to leave this lovely review! We’re happy to hear that our team provided you with such friendly and helpful service. We hope to help you again further down the road with your future vehicle needs. Until then, safe travels, and many thanks from your friends at Garber Honda.

October 28, 2023

As always, excellent service. My car was well serviced and communication was excellent. Also incredible quick More

by kaylinverstraten
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Recommend Dealer
Yes
Employees Worked With
Debbie F.
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Nov 14, 2023 -

Garber Honda responded

Kaylin, we're glad to know you had an excellent experience with our service team at Garber Honda. We always aim for efficient and clear communication! Thanks for your feedback.

October 28, 2023

I was there to get my car rust proofed and Andrea was very helpful and professional. I also spoke with Garrett as I had a question on one of the features of my car. It was a great experience. More

by KQUIGLEY18
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Recommend Dealer
Yes
Employees Worked With
Andrea
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Nov 14, 2023 -

Garber Honda responded

We're glad to know that Andrea and Garrett were able to assist you during your visit at Garber Honda. It's great hearing about your positive experience with us! Thanks for the review, we appreciate it!

October 28, 2023

My service rep was ready as soon as I arrived at the garage and the whole process went smooth More

by NGUYENMICHAEL249
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Ryan s
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Nov 14, 2023 -

Garber Honda responded

Thank you for the kind words! We are thrilled to hear that your process went smoothly. All of us at Garber Honda appreciate your recommendation and wish you safe driving!

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