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Garber Honda

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.8
2,240 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale. Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,240 reviews

November 02, 2023

Was running late for appt, called and they said no problem we will gectha in More

by SJM107
Recommend Dealer
Yes
Employees Worked With
Did not get
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Nov 20, 2023 -

Garber Honda responded

Sjm107, thank you for trusting Garber Honda with your business!

November 02, 2023

A great service experience. Exceptional service, clean waiting area and even a workspace for guests. I arrived early and they were able to get my service done quickly. More

by LARSENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debra
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Nov 20, 2023 -

Garber Honda responded

Larsene, we're glad to know you had a great service experience at Garber Honda. We always aim for efficiency and comfort for our guests. Thanks so much for your feedback!

November 02, 2023

This was yet another exceptional experience with the Garber Honda Service Department. There were no surprises. More

by MJSH15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Stoutz
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Nov 21, 2023 -

Garber Honda responded

We're so glad to know you had another exceptional experience with our Service Department at Garber Honda. We always aim for a smooth and transparent process - no surprises! Thanks for the review!

November 02, 2023

Always reliable and great service. Recommend to others. Close location and speedy service year round More

by SCIGNA10NYG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabe
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Nov 21, 2023 -

Garber Honda responded

Scigna10nyg, thank you for trusting Garber Honda with your business!

November 02, 2023

All round good experience. No thank you on the early morning Halloween TV experience. Thank you for making that my only complaint. More

by PATMAHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
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Nov 21, 2023 -

Garber Honda responded

Patmaher, we are grateful for your review. Thank you from all of us at Garber Honda!

November 01, 2023

Worked with Robert Dorsey for a number of months before purchasing vehicle so I could work on my credit score. From start to finish the experience was greater than my expectations. Dan from financing was v More

by KATRINA.GARLING
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Dorsey and Dan/financing
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Nov 16, 2023 -

Garber Honda responded

Katrina, it's fantastic to know that Robert and Dan from Garber Honda were able to assist you throughout your car buying journey. We're glad we could exceed your expectations! Enjoy the new ride!

November 01, 2023

The people I worked with were amazing. They were patient, informative and got the best deal for me. More

by Scott E Forrest
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah, Bob, Finance Guy was great (forgot his name)
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Nov 16, 2023 -

Garber Honda responded

At Garber Honda, we want to make sure our guests feel confident in their purchases, so we will be sure to give the sales team your thanks! We are thrilled they could provide an attentive and informative buying experience so you went home in a vehicle that is right for you. Enjoy the new ride!

November 01, 2023

Ron was attentive and wonderful to work with! Highly recommend him for your next purchase More

by CONNIEMMCM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron
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Nov 16, 2023 -

Garber Honda responded

Thank you for trusting us with your business and your new vehicle! We are happy to hear that our team was thorough and attentive throughout your experience. Your support means a lot to us, and we hope to work with you again down the road. Drive safely!

November 01, 2023

Competitive pricing, service was fast and efficient, mobile communication was an easy way to confirm the service needed. More

by ALEXTONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cant remember the name, it was a male employee.
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Nov 20, 2023 -

Garber Honda responded

We're glad to know you found our pricing competitive and service efficient at Garber Honda. Thanks for appreciating the convenience of mobile communication too!

November 01, 2023

I’ve had to bring my car back multiple time to get problems sorted out More

by JOEYAGRIECO119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can’t remember
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Nov 02, 2023 -

Garber Honda responded

Reviews are very important to our business, as we use them to learn and improve our processes for future guests. If you are willing, I'd love to hear more about what happened during your visit so we can properly address your concerns. Please consider contacting me directly when you have a moment. Thank you, Mike Swain Service Manager MSwain@GarberROC.com (585) 334-0880

Nov 03, 2023 -

JOEYAGRIECO119 responded

I have emailed you my experience with your dealer and costumer care, if you wouldn’t mind getting back to me at your earliest convenience it would be greatly appreciated

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