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Garber Honda

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.8
2,240 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale. Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,240 reviews

November 11, 2023

Debbie kept me informed and was very pleasant and professional. My brakes were replaced earlier than expected!! Thank you! More

by JM2AGENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie
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Dec 01, 2023 -

Garber Honda responded

We're glad to know that Debbie and our team at Garber Honda were able to provide you with a pleasant experience! Thanks for the positive feedback, we appreciate it. Safe travels ahead!

November 11, 2023

Peter was our sales person, We were ablue to test drive a CRV HYbrid model, Peter helped us through the ordering process, W were kept informed on the estimated devlivery time, Picking up car after it ar More

by CSHURLBURT
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Peter
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Dec 01, 2023 -

Garber Honda responded

We're glad to know that our team at Garber Honda, especially Peter, made your car buying process smooth and easy. Thanks for choosing us! Enjoy your new CRV Hybrid!

November 10, 2023

I will definitely NOT be back at this dealership for service, including even an inspection or oil change. Almost two hours after appointment, I was told it wouldn’t pass inspection unless they put a new More

by Consideration
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Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
Service
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Nov 13, 2023 -

Garber Honda responded

We're sorry to read about your recent experience with us. We strive for transparency and clear communication, so it's disappointing to see you feel otherwise. Your feedback is important in helping us improve our service offerings and customer interactions moving forward. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience. Thank you, Mike Swain Service Manager MSwain@GarberROC.com (585) 334-0880

November 10, 2023

Great company to deal with always professional and courteous love the feedback from the technicians via video More

by RLIPPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Dec 01, 2023 -

Garber Honda responded

We're glad to know you appreciate our professional service and the video feedback from our technicians at Garber Honda. Thanks for your kind words!

November 10, 2023

Very friendly, knowledgeable and helpful . Convenient area for waiting . Nice to have beverages in the waiting area. More

by MMKNAPP02
Recommend Dealer
Yes
Employees Worked With
Al bello
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Dec 01, 2023 -

Garber Honda responded

We're glad to know you had a positive experience at Garber Honda! Our team always aims to provide friendly and knowledgeable service. Enjoy those beverages next time you're in the waiting area!

November 10, 2023

Jason Michals was very kind as well as responsive to all my questions. If he did not know the answer, he always got back to me once he found out. Steve, the Business Manager, was a bit condescending. I d More

by CHERGRAF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Michals, Steve Corral
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Dec 01, 2023 -

Garber Honda responded

We appreciate your feedback and are glad to know that Jason was able to assist you effectively. We're sorry for any discomfort caused during your interaction with our Business Manager - we'll take this into account as we strive for continuous improvement at Garber Honda.

November 10, 2023

Extremely helpful and found an intermittent problem that I though would be too difficult to isolate More

by SWIFTPETER4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't remember
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Dec 01, 2023 -

Garber Honda responded

Thank you for your confidence in Garber Honda, and for your business. We are grateful to have you as a customer!

November 10, 2023

Very helpful. Loved the paper work they gave us to tell us if anything else was wrong. More

by LIZATCHRISTCOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Stoutz
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Dec 01, 2023 -

Garber Honda responded

Thank you for trusting us with your business and your vehicle! We are happy to hear that our team was thorough and attentive throughout your experience. Your support means a lot to us, and we hope to work with you again down the road. Drive safely!

November 09, 2023

Deb is fantastic, made the bill less painful The tech who worked on it was excellent also More

by ANNELEVITT
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Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferreri (sp)
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Nov 30, 2023 -

Garber Honda responded

Annelevitt, your kind review warms our hearts! Thank you from the Garber Honda Team.

November 09, 2023

Always a great experience at Garber Honda, whether I’m having my car serviced or purchasing a new vehicle I feel as though I can always trust them. More

by LAURAAMES13
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah, Jeff Ames
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Nov 30, 2023 -

Garber Honda responded

Laura, we're so glad to know you've had consistently great experiences at Garber Honda. Trust is key in our business and it's wonderful to know that we've earned yours. Thanks for your support!

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