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Garber Honda

Rochester, NY

4.8
2,240 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale. Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,240 reviews

November 18, 2023

Pleasant, easy to deal with, and very informative. They also represent, support, and sell very good products. More

by KALVARO15
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Nick, Jabin, Jayden, Mike
Dec 13, 2023 -

Garber Honda responded

We're glad to know you had a pleasant and informative experience with us at Garber Honda. We appreciate your support, and we'll continue doing our best to represent quality products!

November 18, 2023

Enjoyed working working with Annie B. She’s definitely a gem. We’ve worked with her in the past as well. More

by CAROLEISENMAN28
Recommend Dealer
Yes
Employees Worked With
Annie
Dec 13, 2023 -

Garber Honda responded

Carole, it's great to know that you enjoyed working with Annie B. at Garber Honda! We appreciate your continued support and look forward to assisting you in the future.

November 18, 2023

Always appreciate the professional and friendly discussion of our needs and the work done for us. Work was done timely within the time promised. More

by JLTBJT17
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Warren S.
Dec 13, 2023 -

Garber Honda responded

We're so glad to know you've had a positive experience with us at Garber Honda! We always aim for professionalism and timeliness. Thanks for your review, we appreciate it!

November 17, 2023

Staff was polite, answered questions fully. I was taken aback at the "video" sent me after the diagnostic work. It showed nothing and had no real connection to the issue. More

by r.landon
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
MATT SHERADIN, BOB TAYLOR (only listed on estimate - no contact.
Nov 17, 2023 -

Garber Honda responded

We appreciate your feedback and apologize if the video sent after the diagnostic work didn't meet your expectations. We aim to provide clear, comprehensive information about any issues identified during our diagnostics. If you have further questions or need clarification on anything, please don't hesitate to reach out directly. Thank you, Mike Swain Service Manager MSwain@GarberROC.com (585) 334-0880

November 17, 2023

Very good experience. Everyone is so helpful and efficient. I always bring my Honda to this service center. I have been bringing my Honda to this location for 8 years now. More

by KBAFFORD0
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Mathew Sheradin
Dec 12, 2023 -

Garber Honda responded

We're glad to know you've had a positive experience with us at Garber Honda over the years! We appreciate your loyalty and trust in our service center. Thank you for sharing this review, we look forward to many more years of serving you!

November 17, 2023

Excellent service representative. Very professional and anticipates requests for loaner accommodation. Very polite and brings car into covered area If raining More

by SGSOLIMAN
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Recommend Dealer
Yes
Employees Worked With
Joshua Grant
Dec 12, 2023 -

Garber Honda responded

SGSOLIMAN, we're delighted to know you had such a positive experience with our team at Garber Honda. We always aim for top-notch service and it's great to see that reflected in your visit!

November 16, 2023

Decent overall experience. The repair work was done in two weeks reasonable and the results look great. I appreciate that Honda communicated directly with my insurance so I did More

by Michael
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Recommend Dealer
Yes
Employees Worked With
I don’t recall
Dec 11, 2023 -

Garber Honda responded

Michael, thanks for your feedback. We're glad to know you were satisfied with the repair work at Garber Honda and our communication with your insurance company. However, we apologize for any confusion or inconvenience during pick-up time - we'll certainly take note of this moving forward!

November 16, 2023

A nice friendly staff, easy to deal with & seem to know their product. Great coffee! More

by ALCYCLE
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Recommend Dealer
Yes
Employees Worked With
Quinton, Brenda..
Dec 11, 2023 -

Garber Honda responded

Thank you, Alcycle, for stopping by to leave Garber Honda a wonderful review!

November 15, 2023

Very helpful! They took care of my problem quickly and efficiently. I’m very happy with the service. More

by BGREGORY6
Recommend Dealer
Yes
Employees Worked With
Not sure
Dec 06, 2023 -

Garber Honda responded

Thanks for choosing Garber Honda! See you next time, Bgregory6.

November 15, 2023

Great communication, fair pricing, had my Honda serviced here for 8 years, like the multi point inspection More

by KAYAKERIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sheridan
Dec 06, 2023 -

Garber Honda responded

We're glad to know you've had a positive experience with our service team at Garber Honda for the past 8 years! We appreciate your trust in us and look forward to continuing providing great communication, fair pricing, and thorough inspections. Thanks for sharing this review!

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