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Garber Honda

Rochester, NY

4.8
2,283 Reviews

3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,283 reviews

March 11, 2024

Customer service sucks! Manager Mike is equally as horrible! Wouldn’t recommend to anyone!! They don’t even deserve one star! More

by WHITELATASHA
Recommend Dealer
No
Employees Worked With
Roy
Apr 10, 2024 -

Garber Honda responded

We strive for excellent customer service and we're sorry as it seems you feel didn’t receive that. If you'd like to discuss your experience further or have any other concerns, please reach out at your earliest convivence. Thank you!

March 11, 2024

We had a lot work that needed to be done on our van. Ryan gave us options on what should be done in order if we needed to split up the service. We ended up completing all of the repairs at the same time More

by RHETT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Soles
Apr 10, 2024 -

Garber Honda responded

We're glad to know that Ryan and our team at Garber Honda were able to provide you with options for your van's service. It's great that everything was completed ahead of schedule! Thanks for the positive feedback.

March 11, 2024

Staff I worked with were friendly and helpful. They got me in the day after I called for an issue needing fixing asap. More

by BIGDADDYWARBUCKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah in service
Apr 10, 2024 -

Garber Honda responded

We're glad to know our team at Garber Honda was able to assist you promptly and efficiently. Thank you for your feedback, we appreciate it!

March 09, 2024

Hannah was very helpful, professional, and friendly, and service was completed in less than an hour! More

by SHECON22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Tougas
Apr 10, 2024 -

Garber Honda responded

We're happy to hear Hannah made your service visit at Garber Honda a quick and great one. Thanks for your kind review!

March 07, 2024

Garber has taken care of my 2013 CR-V since I brought it. Every time I have a problem or have maintenance alerts they quickly get me in and take care of things. My latest visit involved a loud muffler sound More

by CCBYRNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill
Apr 10, 2024 -

Garber Honda responded

We're delighted to know that our team at Garber Honda has consistently provided you with efficient and friendly service for your 2013 CR-V. We appreciate the trust you've placed in us, and we'll continue striving to offer convenient hours and top-notch care for your vehicle!

March 06, 2024

Walked in knowing the 2024 CRV was the perfect fit and Roy Patterson made it happen that afternoon. Roy was awesome to work with which made for a smooth buying experience at Garber Honda! More

by creed79
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Roy Patterson
Apr 10, 2024 -

Garber Honda responded

We're delighted to know that Roy was able to assist you in finding the perfect fit at Garber Honda! Thanks for sharing your smooth buying experience with us. Enjoy your new 2024 CRV!

March 06, 2024

Excellent customer service. Ryan always takes care of me when car brought in for service. Annie Bochno is my favorite sales person. I would recommend both of these employees to More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Soles was my service Advisor and he was excellent. I would recommend him to my friends I worked with Annie Bochno in Sales. She is excellent. I give both employees 10 stars. To my knowledge Roy Patterson did not help me.
Apr 10, 2024 -

Garber Honda responded

Nancy, we're so glad to know that Ryan and Annie have been able to provide you with excellent service at Garber Honda. We appreciate your recommendation!

March 04, 2024

they found the car i was looking for and made it happen. joe was awesome. gave me a ride. they offered me a nice price as well for my trade in. it was a bit rushy when it came to the pricing of the vehicle, More

by JMIX22
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
joe loverde
Apr 10, 2024 -

Garber Honda responded

We appreciate your feedback and are glad to know you're happy with the car we found for you at Garber Honda. We'll take note of your comments about pricing explanation, as we always strive to improve our customer experience. Enjoy driving around in your new ride!

March 01, 2024

Continue with great customer service. We will continue to buy used or new for years to come. Joe LoVerde was excellent. Would definitely work with him again. Fair trade in value. More

by LISAREYNOLDS321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe LoVerde
Apr 10, 2024 -

Garber Honda responded

We're delighted to know that you had a great experience with Joe and our team at Garber Honda. We appreciate your continued support, and we look forward to assisting you in the future!

March 01, 2024

Service Advisor Deb Ferra always takes care of me when car brought in for service. More

by CPLATANIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
Apr 10, 2024 -

Garber Honda responded

We're so glad to hear Deb always takes good care of you and your vehicle at our service center. We'll pass the kind words along to her. Thanks for choosing Garber Honda!

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