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Garber Honda

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.8
2,260 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale. Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,260 reviews

February 22, 2024

Bob was wonderful! He didn't rush me through my shopping process and I never got the "pushy" vibe like I have with other dealerships! He was able to facilitate most of More

by KBECKER4
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert and Kara
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Apr 10, 2024 -

Garber Honda responded

We're delighted to know that Bob and Kara provided you with a wonderful experience at Garber Honda! We strive for top-notch service, especially when it comes to making the process convenient. Looking forward to assisting you again in the future when it's time for your next CRV!

February 21, 2024

Garber Honda employees are the Best! They are courteous and helpful. The service department always does a good job on my vehicle! More

by HIRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb, Warren and Josh
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Apr 10, 2024 -

Garber Honda responded

We're so glad to know you've had a positive experience with our team at Garber Honda! We strive for excellent service and it's great to see that reflected in your visit. Thanks for the review!

February 20, 2024

This trip was for routine maintenance only; no repair service was needed. I appreciate the desk area in the waiting area. More

by Scottie59
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Tougas
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Apr 10, 2024 -

Garber Honda responded

We're glad to know you appreciated the desk area in our waiting room during your routine maintenance visit at Garber Honda. Thanks for taking a moment to share your experience!

February 20, 2024

My experiences with the Service Dept. have always been outstanding. Easy to set up an appointment. Good, clear communication. Very fair pricing. Always feel well taken care of. More

by EDELSTEINJOAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Ferra
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Apr 10, 2024 -

Garber Honda responded

We're glad to know that our Service Department at Garber Honda has consistently met your expectations. Thanks for trusting us with your vehicle's needs and for the great review!

February 09, 2024

Matt was very helpful and efficient. A pleasure to work with as has been the case on every occasion we have been at Garber. More

by GPAGANIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Feb 21, 2024 -

Garber Honda responded

We're glad to know Matt and our team at Garber Honda have consistently provided you with great service. Thanks for your support, we appreciate it!

February 09, 2024

Best practices in communications to the customer through video, text, and follow up by device adviser. Well done. More

by Dave Whitmyre
Recommend Dealer
Yes
Employees Worked With
Ryan Soles, Jayden McBride
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Feb 23, 2024 -

Garber Honda responded

Dave, we're glad to know you appreciated our communication methods at Garber Honda. We always aim for top-notch customer service! Thanks for the positive feedback.

February 08, 2024

Fantastic dealership! ! They went above and beyond to find a great "new to me" vehicle within my price range. Ron was a fantastic salesperson who followed up on the smalles More

by J_S_HORTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron in sales and Rich in finance
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Feb 21, 2024 -

Garber Honda responded

J_S_HORTON, it's great to know that Ron and Rich were able to assist you in finding the perfect vehicle at Garber Honda. We're all about going above and beyond for our customers! Thanks for recommending us - we appreciate your support!

February 08, 2024

Everyone was helpful and things ran smoothly. Very nice waiting area and I was always kept up to date while I was waiting. More

by VIVAMACK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Soles
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Feb 21, 2024 -

Garber Honda responded

We're glad to know you had a smooth experience at Garber Honda and appreciated our waiting area. Keeping customers informed is one of our top priorities! Thanks for your feedback.

February 05, 2024

I would recommend Garber to friends and neighbors. The use of a loaner vehicle was smooth. More

by ROCTEKOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valerie
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Feb 16, 2024 -

Garber Honda responded

Thank you for your recommendation and glowing review! We are thrilled we were able to provide you with a smooth experience. All of us at Garber Honda look forward to working with you again in the future.

February 02, 2024

I have never taken my car for service to Garber. I was impressed by the video message showing me what was wrong with my car. My experience there was very good, and I intend on coming back for servic More

by MSCHADING
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill
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Feb 14, 2024 -

Garber Honda responded

We're delighted to know that you had a positive first experience with our service department at Garber Honda. It's great to see the video message was helpful! We look forward to seeing you for your future car services.

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