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Garber Honda
Rochester, NY
2,260 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale.
Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,260 reviews
Verified Customer
March 07, 2024
Garber has taken care of my 2013 CR-V since I brought it. Every time I have a problem or have maintenance alerts they quickly get me in and take care of things. My latest visit involved a loud muffler sound Every time I have a problem or have maintenance alerts they quickly get me in and take care of things. My latest visit involved a loud muffler sound which started on my way back from CT. They quickly got me in to look at it the next day and repaired the problem. Their Service representatives are polite, courteous, friendly, answer my questions and keep me up to date on the status of my car. They have extended service hours which works well for dropping off and picking up your car. I would not take my car anywhere else. More
by CCBYRNES
Employees Worked With
Jill
March 06, 2024
Excellent customer service. Ryan always takes care of me when car brought in for service. Annie Bochno is my favorite sales person. I would recommend both of these employees to Ryan always takes care of me when car brought in for service. Annie Bochno is my favorite sales person. I would recommend both of these employees to anyone. More
by Nancy
Employees Worked With
Ryan Soles was my service Advisor and he was excellent. I would recommend him to my friends I worked with Annie Bochno in Sales. She is excellent. I give both employees 10 stars. To my knowledge Roy Patterson did not help me.
March 06, 2024
Walked in knowing the 2024 CRV was the perfect fit and Roy Patterson made it happen that afternoon. Roy was awesome to work with which made for a smooth buying experience at Garber Honda! Roy Patterson made it happen that afternoon. Roy was awesome to work with which made for a smooth buying experience at Garber Honda! More
by creed79
Employees Worked With
March 04, 2024
they found the car i was looking for and made it happen. joe was awesome. gave me a ride. they offered me a nice price as well for my trade in. it was a bit rushy when it came to the pricing of the vehicle, joe was awesome. gave me a ride. they offered me a nice price as well for my trade in. it was a bit rushy when it came to the pricing of the vehicle, not bad, but i felt like it could have been explained a bit better in terms of how they priced their vehicle in the first place, as well as the extra fees of 160 (for detailing and cleaning the car --- which is actually optional but they dont tell you that until the final purchase agreement is signed - it says it on the form) and 175 (for the paperwork transferring insurance and plates and registration - which the dealer can choose to charge the customer for or not - they choose to charge it, like every other dealer, but id be cool if they were the 1 dealer that did not charge it, because its a choice their owner could for sure cover right?! this was the 1st time id bought a car from a dealership and it was cool, 4 out of 5 stars for sure, im super super happy with my car, lets go!!!!! More
by JMIX22
Employees Worked With
joe loverde
March 01, 2024
Continue with great customer service. We will continue to buy used or new for years to come. Joe LoVerde was excellent. Would definitely work with him again. Fair trade in value. We will continue to buy used or new for years to come. Joe LoVerde was excellent. Would definitely work with him again. Fair trade in value. More
by LISAREYNOLDS321
Employees Worked With
Joe LoVerde
February 27, 2024
Roy was very helpful, friendly and courteous as a sales person. He was very responsive to my phone calls and text messages. I did not feel rushed through the buying process. person. He was very responsive to my phone calls and text messages. I did not feel rushed through the buying process. More
by FR.JOHN.FIRPO
Employees Worked With
The general manager
February 26, 2024
I had a very pleasant experience buying my new car! Justin has been very helpful. He has always responded quickly to my questions. Ryan explained the different warranty options and helped me select Justin has been very helpful. He has always responded quickly to my questions. Ryan explained the different warranty options and helped me select the ones I needed. More
by CARRINGT0
Employees Worked With
Justin Myers and Ryan Fox
February 24, 2024
Courteous staff. Easy to schedule appointments. Mechanics explain all of the work they are doing. Love the Uber ride option if leaving my car. Easy to schedule appointments. Mechanics explain all of the work they are doing. Love the Uber ride option if leaving my car. More
by LDIFLORIO
Employees Worked With
Matt
