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Garber Honda

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.8
2,260 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale. Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,260 reviews

March 16, 2024

I was greeted by friendly service rep (Debbie) and waited in a comfortable waiting room for a reasonable length of time. When my service was complete I was efficiently taken to the payment counter and my car More

by TREVOR_SHUTTLEWORTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie
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Apr 10, 2024 -

Garber Honda responded

Trevor, it's great to know that Debbie and the rest of our team at Garber Honda provided you with efficient and friendly service. We appreciate your feedback!

March 15, 2024

Always a great experience with Joe and the team! AND This is our second car! More

by KARWILL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe leverde
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Apr 15, 2024 -

Garber Honda responded

We are ecstatic to hear Joe always makes your experience at Garber Honda a great one. We hope you enjoy your 2nd car and hope to see you back when its time for the next one!

March 15, 2024

Very good service. It was a very fast experience very happy with the outcome. Will definitely choose Garber in the future More

by HOGPURPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Garber Honda responded

We're glad to know you had a positive and efficient experience with us at Garber Honda! Thanks for choosing us, we look forward to serving you in the future. Safe travels!

March 14, 2024

This was my first service visit. I was treated with courtesy and a friendly smile. My oil change and tire rotation were completed in a very good timeframe. More

by AWENSEEKER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Garber Honda responded

We're glad to know your first service visit at Garber Honda went smoothly and efficiently! We appreciate the positive feedback. Safe travels until we see you next time for your vehicle's needs!

March 14, 2024

Service group provided excellent work at a fair, competitive price. They had me out the door in under an hour. More

by KKNOBLAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Soles
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Apr 10, 2024 -

Garber Honda responded

We're glad to know you had a great experience with our service group at Garber Honda! We always aim for efficiency and fair pricing. Thanks for the review, we appreciate it!

March 13, 2024

The customer rep was knowledgeable, helpful, and friendly. The service time was as stated to me. More

by DFVL0034
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think that the service rep was Deb.
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Apr 10, 2024 -

Garber Honda responded

We're so glad to hear you found your service representative at Garber Honda to be knowledgeable and that your vehicle was serviced on time. Thanks for sharing this great experience!

March 12, 2024

Service has been outstanding (and more than outstanding) since mid-1980s. In particular, Debbie has always been great to work with. Sales has always been friendly and helpful, never more so than this time More

by ERIC.KLINE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Annie Bochno
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Apr 10, 2024 -

Garber Honda responded

We're delighted to know that you've had such a positive experience with our service and sales teams at Garber Honda. Your kind words about Debbie and Annie are greatly appreciated, they always go the extra mile for our customers! Thanks for sticking with us since the 1980s - here's to many more years of outstanding service!

March 11, 2024

Customer service sucks! Manager Mike is equally as horrible! Wouldn’t recommend to anyone!! They don’t even deserve one star! More

by WHITELATASHA
Recommend Dealer
No
Employees Worked With
Roy
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Apr 10, 2024 -

Garber Honda responded

We strive for excellent customer service and we're sorry as it seems you feel didn’t receive that. If you'd like to discuss your experience further or have any other concerns, please reach out at your earliest convivence. Thank you!

March 11, 2024

We had a lot work that needed to be done on our van. Ryan gave us options on what should be done in order if we needed to split up the service. We ended up completing all of the repairs at the same time More

by RHETT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Soles
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Apr 10, 2024 -

Garber Honda responded

We're glad to know that Ryan and our team at Garber Honda were able to provide you with options for your van's service. It's great that everything was completed ahead of schedule! Thanks for the positive feedback.

March 11, 2024

Staff I worked with were friendly and helpful. They got me in the day after I called for an issue needing fixing asap. More

by BIGDADDYWARBUCKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah in service
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Apr 10, 2024 -

Garber Honda responded

We're glad to know our team at Garber Honda was able to assist you promptly and efficiently. Thank you for your feedback, we appreciate it!

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