Garber Honda
Rochester, NY
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I was on the garberhonda.com website looking at a Pre-Owned Honda Civic around Christmas time 2012. I sent in a request for more info on the vehicle and received a quick response from Roxi. I had not Pre-Owned Honda Civic around Christmas time 2012. I sent in a request for more info on the vehicle and received a quick response from Roxi. I had noticed that the vehicle I was interested in wasn't on the website anymore and realized it must have been sold so I didnt respond back and continued to shop around. On January 11th I received an email from Roxi inquiring as too whether I was still interested in a Civic and that they had more in stock. I responded this time and shared with her that I was struggling with saying good-bye too my 2000 Accord because it never let me down, never ever left me stranded and it has been such an awesome vehicle. I shared with her a couple vehicles I was looking at and she took the time to share with me info on the vehicles. Then she shared with me that she was leaving sales and going across the street to service on Monday. She then introduced me to the new salesperson (Dylan) and made sure he would be able to contact me. This blew my mind!!!! She took the time to help me even though she was leaving sales. Let me type that again.... She took the time to help me even though she was leaving sales. She even went the extra mile to ensure I would be taken care of in the future. I have not yet purchased a vehicle but because of Roxi my next vehicle will be purchased from Garbers Honda. Thank You Roxi Floyd Patrick More
Roxie was extremely helpful and very accommodating to my Roxie was extremely helpful and very accommodating to my needs. She went out of her way to help me in getting the vehicle I wanted and the amount I Roxie was extremely helpful and very accommodating to my needs. She went out of her way to help me in getting the vehicle I wanted and the amount I could afford. She gave me plenty of options and made sure that I was taken care of at every point during the process. I would highly recommend using Garber Preowned for your next used vehicle! More
After Christmas, 2012, I discovered I needed a new vehicle before vacation ended. I researched comparable models from VW, Nissan, Toyota and Honda. The 2012 Honda Civic LX was the best choice. I vehicle before vacation ended. I researched comparable models from VW, Nissan, Toyota and Honda. The 2012 Honda Civic LX was the best choice. I canvased the regional Honda dealers. Garber Honda – thanks to Sales Advisor, Kelli Ophardt – was very responsive to my initial inquiry. Choosing to lease, I found Garber Honda’s lease program was equal to their closest competitor and, Garber Honda had vehicles in-stock. Keli Ophardt, my Sales Advisor, expedited the paperwork, graciously answered all questions and made the experience friendly and very efficient. Other Garber Honda team members were equally friendly and helpful. I am now enjoying a great, very fuel-efficient Honda thanks to the friendly, trustworthy professionals at Garber Honda. I will recommend Garber Honda – and the Garber family of dealerships – to everyone considering the lease or purchase of a vehicle. I do recommend the Honda brand as a best choice for features, fit, finish and fuel economy. To those who have had less-than-professional experiences with automobile dealers, I will say, ‘go Garber.’ They have earned my trust. More
Most pleasent experience i have ever had in a dealership. Willing to go the extra mile to make sure the customer is happy. Sending friends and family from here on out. Willing to go the extra mile to make sure the customer is happy. Sending friends and family from here on out. More
Anyone can sell a vehicle, new or used. You see dealerships everywhere and almost all are as common as the idea itself. That's generally where the simplicity ends and the confusion begins. This dealerships everywhere and almost all are as common as the idea itself. That's generally where the simplicity ends and the confusion begins. This dealership is different. This dealership concentrates on a few simple, basic rules and stands behind each of them. They combine pricing, quality service, and direct honesty, together, to produce a product that is more than just a vehicle. Because they have bought into the idea that first rate customer service must contain each of these individual qualities and that they must be adhered to in every sense of the word in order to give credibility to the philosophy that drives their business, the customer can be assured of a consistent level of high performance that builds trusted relationships. The formula is simple in nature, easy to talk about in theory, but very difficult to obtain in actuality because of the ethical conviction required. A dealership must be focused on the overall product they offer, not just the signature scribbled on the dotted line, to accomplish the lofty goals of a seemingly simple task such as this, and as most shoppers already know, there are abundant examples out there of those that cannot. My experience and dealings with GARBER HONDA led me to a purchase in one day and I am already "buying" into their way of doing business. This is a break through concept in the car sales industry that is about to teach everyone else a valued lesson. Buying a new or used vehicle this way is about to change your mind from now on. More
My recent experience with Garber Honda was terrific...leased a 2013 Accord. I have been leasing Honda cars from Garber (formerly John Holtz) for 27 years. Whether it's looking for a new car, terrific...leased a 2013 Accord. I have been leasing Honda cars from Garber (formerly John Holtz) for 27 years. Whether it's looking for a new car, or simply stopping by for service, the staff is always very attentive and friendly and responsive to my needs. Gary Wurth is an A+ salesman. He makes the leasing experience easy and efficient. I ALWAYS get the best deal from Garber. This time I met two other sales staff personnel, Annie and Elizabeth, who seemed excited about my choice of model selection, and spent time with me detailing the features of the 2013 Accord. Great value, friendly staff and support after the sale has made me a satisfied Garber Honda customer. Dennis M. O'Herron More
I worked with Gary for a few months while my husband and I worked out the financial details in order to get into our new car. He was patient the entire time, and when we finally were ready to buy, he was av I worked out the financial details in order to get into our new car. He was patient the entire time, and when we finally were ready to buy, he was available that day. We drove our new CR-V home the next day and love it so far! Thank you! More
This is the third Honda we have bought through Geoff McKeown. Geoff knows his products thoroughly and takes his time with the customer. When we took delivery, Geoff took us through the car completely, e McKeown. Geoff knows his products thoroughly and takes his time with the customer. When we took delivery, Geoff took us through the car completely, even helping us set up our phones to work with the Bluetooth feature. Buying a car from Geoff is always an enjoyable, "no pressure" experience. Highly recommended! More
My overall experience with Garber Honda was very pleasant and they worked with me and had me driving my new car within a few hours! great servic and they worked with me and had me driving my new car within a few hours! great servic More
We had an un-planned need for a new car and were referred to Harvey by a friend at work as a great person to work with in finding a new vehicle. The visit to Garber was well worth our time and we enjoyed wo to Harvey by a friend at work as a great person to work with in finding a new vehicle. The visit to Garber was well worth our time and we enjoyed working with each member of the sales team. It was refreshing to see sales associates work together as a team for the benefit of the customer. Harvey was busy with another customer when we arrived and asked if we could work with Mike so we would not need to wait. It was a pleasure working with Rick in finalizing the deal and Eric on the final financial paperwork. We had purchased a Honda minivan from a different dealership in the past who gave good service but this time around did not seem interested in our return business. We are so happy we were referred to Garber. We believe we received an excellent deal on our new Civic and would highly recommend Garber to our friends. More