Garber Honda

I am writing to express my feelings about the service that I recently received in the Garber collision shop. I worked with Janet and John Colletta. The service was incredible and the people were friend that I recently received in the Garber collision shop. I worked with Janet and John Colletta. The service was incredible and the people were friendly, accommodating and very concerned about my overall experience and the quality of their work on my vehicle. John stayed late on two evenings when I could not get to the shop before closing due to my job. He was patient and extremely knowledgeable about his business. The person who worked on my vehicle, Jeremy, did a top quality job. I can't thank John and the Garber team enough for their excellence in customer service both in the collision shop and Billy's service shop. They have always taken care of me. Janice Tripi More

Best car buying process that I've ever had, hands down! Everyone from my salesman, Dylan, to the finance guy and sales manager I was treated with respect and given all the time I needed to make the r down! Everyone from my salesman, Dylan, to the finance guy and sales manager I was treated with respect and given all the time I needed to make the right decision for me. Financing was also a breeze. I have already recommend Garber to friends and will continue to do so in the future. More

Considering Garber was a great descion for me and my family. We were able to get more car for far less then what we budget for! family. We were able to get more car for far less then what we budget for! More

Matt and Brandon were responsive - not pushy. Garber is more than 60 miles from me and I did not want to make the trip unless I had some assurance that I could get a deal that would work for me. Their cor more than 60 miles from me and I did not want to make the trip unless I had some assurance that I could get a deal that would work for me. Their correspondances through e-mail were sincere compared to other dealers, and in the end they came through on what they said. I would recommend Garber to others. More

I came into the dealership with major doubts about financing. Matt Tyler had already been working hard with my husband and that made me a bit more doubtful. To make a long story short - we walked financing. Matt Tyler had already been working hard with my husband and that made me a bit more doubtful. To make a long story short - we walked out the same day with a fully loaded Honda Accord that was equipped with everything that my heart desired. I am additionally gratefuly to be educated about the quality of my purchase. Thank you Matt for integrity and for the whole experience. More

As you can see their ratings are horrible lately and my story is no different. I had an appointment with a competitor and they called me and asked for a chance to get my business. I canceled my appointment story is no different. I had an appointment with a competitor and they called me and asked for a chance to get my business. I canceled my appointment to see what they would come up with. Roy said he could build the same deal and in many cases beat anything West Herr could do... So I waited and waited but never heard anything. I called no response but then Andy sent me an email wondering about my experience. I noticed he was the manager and immediately responded but again I waited and Andy never responded. I realized it wasn't a note from Andy but just some BS automated response and they don't really care about their customers at all. Save your money there are much better dealers that actually will take care of you. If this is how they handle a potential customer imagine how they handle any problem you might have down the road. More

TO WHOM IT MAY CONCERN: AT FIRST I WAS HESITANT IN MAKING CONNECTION WITH KELLI BY EMAIL. KELLI WAS VERY GRACIOUS THROUGHOUT THE WHOLE PROCESS AND HER GENTLE PERSISTENCE AND MORE CONCERN ABOUT ME AS MAKING CONNECTION WITH KELLI BY EMAIL. KELLI WAS VERY GRACIOUS THROUGHOUT THE WHOLE PROCESS AND HER GENTLE PERSISTENCE AND MORE CONCERN ABOUT ME AS A PERSON AND NOT JUST A STATISTIC OF ANY KIND REALLY BLESSED ME. KELLI COMMUNICATED WITH ME THROUGH EMAIL WITH AN UNDERSTANDING AND RECOGNITION OF MY THOUGHTS...IN ESSENCE KELLI LISTENED. SHE HEARD MY THOUGHT PROCESS AND USE GOOD, CLEAR TERMINOLOGY TO ASSIST ME FORWARD WITH CONFIDENCE. I ACTUALLY LOOKED FORWARD TO MEETING HER AND SEEING MY NEW VEHICLE WITHOUT ANXIETY. ALONG WITH SPEAKING WITH KELLI BY PHONE AND EMAIL, I ALSO RECEIVED EMAIL FROM ERIC AND ANDY. BOTH WERE FRIENDLY AND THERE WAS NO HINT OF COERSION. ERIC COMMUNICATED TO ME IN A MANNER THAT ALLOWED ME TO BE IN CHARGE OF MY OWN CHOICES AND DECISIONS EVEN IF NOT THE BEST. IN THE PROCESS, HE, ERIC LOOKED OUT FOR MY BEST AND I ACTUALLY FELT PROTECTED FROM A FAMILY PERSPECTIVE. WHEN I ARRIVE FROM WATERTOWN, NEW YORK ABOUT A TWO HOUR AND ALMOST 45 MINUTE JOURNEY I WAS WELCOMED AS FAMILY. MY PAPERS WERE IN ORDER. I WAS GIVEN TIME TO COMMUNICATE, MEET OTHER GARBER PERSONNEL AND UNDERSTAND THE PROCESS OF WHAT WAS TAKING PLACE. I DID NOT LEAVE CONFUSED OR UNSETTLED. I HUGGED KELLIE TWICE AS PURCHASING MY VEHICLE WAS A FAMILY AFFAIR...I FELT CONNECTED. AND MY DRIVE HOME WAS VERY PEACEFUL. I HIGHLY RECOMMEND GARBER HONDA TO THOSE LOOKING FOR A GOOD VEHICLE, AND A GREAT DEALERSHIP TO PURCHASE FROM. THANK YOU! More

Adam Bolt made the entire car-buying process wonderful. The way he conducted business was very refreshing. I highly recommend him and Garth Anderson! Fantastic! The way he conducted business was very refreshing. I highly recommend him and Garth Anderson! Fantastic! More

My recent experience with this dealership was nothing but professional. By design, I wanted a younger associate to broker the transaction. Mr. Dan Moreno fit that billing. Dan was enthusiastic, personable professional. By design, I wanted a younger associate to broker the transaction. Mr. Dan Moreno fit that billing. Dan was enthusiastic, personable and very professional. It was obvious he had done his research and knew the details of each vehicle. Trust me, you want young and aggressive on your side when finalizing the deal…you won’t be disappointed with Dan. On the flip side, I wanted a seasoned professional to structure the financing. Mr. Garth Anderson has the tools and experience to secure the best package available. I highly recommend Dan, Garth and entire Garber Automotive Team. More

The most things that I like about this dealership because for one salesperson was recommended to me that I should talk to him. Even before I purchase or make any deal, he spent with me over 3 hours helping m for one salesperson was recommended to me that I should talk to him. Even before I purchase or make any deal, he spent with me over 3 hours helping me of his time and show me every in and out of the vehicle (Honda Odyssey EX-L with Navigation). Also, from my experience I have not had this attention from any other salesman Honda or other company. I do not feel this would have happened with any other dealer. I will describe the salesman as experienced, culpable, knowledgeable, cordial, and would highest and best behavior. Also, so patient and open to details. That is the main reason I got encouraged to pursue the deal and purchase the vehicle from him. Two days after delivery, I called back the salesperson for more training and questions - he was welcoming me back for more help. Actually, he spent that day, he spent three more hours to help me with my questions. After that, he kept asking if I had more questions, and said all I has to do was call and come back. Therefor, I will highly recommend him. Also, I would think that kind of salesperson should be recognized by the company and I would think with his business professionalism, he should be promoted to Sales Manager because he is more than culpable enough for that position. I think he will be an invaluable asset to the company. More