Garber Honda

I came to Garber Honda a little over a month ago (Sept 2013) to get a front license plate bracket on my, then, current vehicle. The exceptional service I received in the service department brought me back 2013) to get a front license plate bracket on my, then, current vehicle. The exceptional service I received in the service department brought me back the beginning of this last week when I was looking for an upgrade from my current Honda. That's where Gary Wurth came in. I called and inquired about trade-ins and was greeted on the phone with a happy voice and a how may I help you and Gary was assigned as my sales representative. I was told that he'd contact me once he was in. Just an hour later, not 10 minutes after his shift started, I received an email with all the info that I had asked about. So next we schedule an appraisal for my trade-in, and scheduled for a Thursday. On the day before, I suddenly had my schedule open up around noon and decided to give Gary a call and email asking if there was any way I could reschedule to right then. Gary immediately called me back, while he was on lunch and offered to come right away, but I waited about 30 minutes since he had been so helpful. I had my car appraised by Jason Sgarzi while Gary took me test driving numerous cars. I went through with an overnight test drive. The following morning, I gave Gary an email stating that I wanted to go forth with the purchase and he, Jason, and Garth Anderson had all of the paperwork ready by the time I left my job for the day. At that point it became "sign and drive". In summary, from the beginning, to price points, to final paperwork, all three gentleman were great to work with in comparison to other dealerships nearby that I had dealt with prior. Thank you Garber. More

I had a great experience at Garber Honda, everyone was very friendly and helpful and Wayne gave me a fantastic price on my brand new Civic. Even got the whole process done in one evening and drove away w very friendly and helpful and Wayne gave me a fantastic price on my brand new Civic. Even got the whole process done in one evening and drove away with my new car. More

We arrived at the dealership at 5:15 pm and left with our new leased vehicle by 8:15 pm. The process included a buyout of an exisitng lease, test drive of a new vehicle, negotiation of the lease particulars, new leased vehicle by 8:15 pm. The process included a buyout of an exisitng lease, test drive of a new vehicle, negotiation of the lease particulars, preparation/completion of all paperwork, dealer preparation of the new vehicle, and orientation on the features of the new vehicle. As was the case in previous dealings with Geoff, he was extremely knowledgeable about the vehicle, professionally fielded all of our questions, and made the process very comfortable for us. We are very pleased with our new CR-V and are very impressed with the entire staff at Garber Honda who were able to complete this process in just three hours! More

WOW....I expected to have the same type of experience I have always had when ti comes to dealing with purchasing a new car but Garber Honda is completely different. From the minute I walked in the door, El have always had when ti comes to dealing with purchasing a new car but Garber Honda is completely different. From the minute I walked in the door, Elizabeth took amazing care of me. Every single person I crossed paths with at the dealership had a smile and a kind hello. It must be an amazing company to work for as everyone was happy. As for the purchase...very easy, no hassle, great price everything was so easy that I kept expecting some sort of hassle but never did experience one. Other car dealers could really learn from the folks at Garber. They really know how to treat their customers with respect. An amazing group of people and when you visit them, ask for Elizabeth...she is one of a kind!!. More

My wife and I desperately needed a second car but had a very tight budget. After months of research, we decided to test drive a few cars and speak to the representatives of each company to see what they co very tight budget. After months of research, we decided to test drive a few cars and speak to the representatives of each company to see what they could offer us. We started at Garber Honda and after test driving the 2014 Accord EX-L and the 2013 Civic EX-L, we decided that the Accord was what we wanted. Thomas worked very hard, spending several hours with my wife and I trying to convince us that Garber could make our budget work. Being the kind of person who likes to do his research and try all options before making a decision, I was very firm on leaving that day without purchasing a vehicle so that I could explore my other options in-person (even though after a month of online research led me to believe that the Accord was the vehicle I was most likely to purchase...especially after driving it as well). I am simply of the mentality that "you never know." Therefore, I was adament about checking out other dealers before making my decision. That said, I let Thomas work his magic (coming back with deal after deal on several different cars and options) for hours before he finally said, "what do we have to do to make you drive that car home today?" I signed a piece of paper saying that there was no way he could make me do that. At that point, I thought I had won the battle (despite several enticing offers)...I'm just not the type to make a purchase on the first round. Thomas introduced my wife and I to a manager and asked us one more time if he could pull a miracle, would we take the offer...and he gave us a ridiculous offer. He warned us that it was likely that the offer would be declined by the site manager but figured it couldn't hurt to find out exactly what would change our minds and shoot for it. I thought for a while and realized that with all of the background information that I brought with me, I could not get a better deal anywhere else. But there was still the part of me that wanted to see if maybe I would like driving another car better. But I realized that the Accord was near perfect all-around and that I loved the car. So finally it had seemed that Thomas had one-upped me. I signed the paper saying if he could pull that ridiculous deal, I would take it. I was confident that he couldn't since it was so much lower than what we started with. After speaking with the head site manager, he congratulated us and let us know that the car was ours. I have to say that Thomas and his team at Garber are excellent sales reps with great customer service. They work very hard to get you what you want so that they can get what they want (a sale). They all agreed that I was one of the most difficult people (they probably meant the most stubborn jerk, haha) that they had ever dealt with. Surprisingly, I asked a lot of questions that they had never gotten before too. But in the end, they proved that they are customer oriented and are willing to work with your needs to make the sale. So congratulations to the Garber Honda team for the excellent service and ability to make a challenging sale. When I signed the paper I wrote "only because Thomas was awesome," and I meant it. Highly recommended! More

I recently purchased a car from Garber Honda Pre-Owned. I live about 2 hours away from Rochester and usually try to negotiate prices from all the local Honda dealers (Fox Honda, Honda of Ithaca, Dick Ide Hon live about 2 hours away from Rochester and usually try to negotiate prices from all the local Honda dealers (Fox Honda, Honda of Ithaca, Dick Ide Honda, Ralph Honda, etc.), to try to find the best deal. I was so impressed with the attention to detail given by both the salesman (Roy Patterson) and the Used Car Director (Jason Sgarzi). I came to the negotiations with a specific price in mind for my trade-in and the purchase price of a 2012 Civic. Their willingness to hear what I was saying was better than any car shopping experience I've ever had. After the usual negotiation banter we ultimately settled on the exact deal I had been hoping for. As a buyer, I couldn't have asked for more than that. I'll also mention that I have my 5 year old and my 5 month old kids with me during the process. The entire staff (outside of the two I was working with) went out of their way to make sure we had toys and coloring books and refreshments for both of our kids. At the risk of sounding like a drone, I have to say that if you're looking for a Honda (which you should be, anyway), there are a lot of choices near Rochester, but Garber should be at the top of your list. I know I'll be making the 2-hour trip every time I need a new car from now on. More

Great experience. Very helpful! Will come back. Was able to take the car home the same day. Very helpful with Ziebart partner and car starter switch. to take the car home the same day. Very helpful with Ziebart partner and car starter switch. More

This was the most pleasent car buying experience ever! Dan and Garth worked together quickly and efficiently to get the loan process completed in a very timely manner. I appreciated the fact that Dan was Dan and Garth worked together quickly and efficiently to get the loan process completed in a very timely manner. I appreciated the fact that Dan was not a high pressure sales person and didn't try to sell me something I didn't want.Everyone was extremely friendly and Matt was always there to ensure things were going smoothly. Dan was great to work with, friendly, efficient and knowledgeable. I would not hesitate to recommend the dealership and the people I worked with to any of my friends or anyone looking to buy a vehicle. Great job guys! More

My experience at Garber was excellent. When I arrived at the dealer everyone was friendly. The service giving by Rose and Garth was outstanding. They help us with everything we needed to get the best pric the dealer everyone was friendly. The service giving by Rose and Garth was outstanding. They help us with everything we needed to get the best price and car. I want to thank them for doing a great job. We love the car it was perfect for us. Again, thank you. Maria Burgos Christopher Lagares More

I bought a used 2012 Honda Accord two weeks ago. I was greeted by Rose who was friendly and professional. We took one car for a ride and it was the car I wanted. I was pretty certain before arriving tha greeted by Rose who was friendly and professional. We took one car for a ride and it was the car I wanted. I was pretty certain before arriving that I would be buying one of two cars. Rose was professional and not pushy. We got the deal done that day and I picked the car up a few days later. No complaints. All parties were friendly and professional. More