Garber Honda
Rochester, NY
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5/31/13 I had contacted a few local dealers about a 2013 5/31/13 I had contacted a few local dealers about a 2013 accord touring. Gary was the only one to take the time to find one. When we showed up at the 5/31/13 I had contacted a few local dealers about a 2013 accord touring. Gary was the only one to take the time to find one. When we showed up at the dealership they had exl v6 accord in black. Gary let me test drive it for almost an hour and then let me try the navigation system out in another one to see if I liked it. After deciding the navigation wasn't all I was hoping for I had changed my mind on the touring and instead was now looking for a exl v6 in blue. Which they found and had brought up from another dealer. I had started looking on the 25th of May and wanted to make sure I got the 1.9% apr, so we had a time deadline of the end of the month. I signed the paperwork on the 31st of May. Gary and Andy were great guys to work with and Corin was friendly and helpful as well. I had a small dent in the rear fender and some defects in the trim under the front window that they fixed at No cost to me and even gave me a loner car while the work was performed. I couldn't be happier with the experience, or the accord. Thank you Gary for all your hard work. More
When I went to this dealership, I had made an appointment with Rose Noyes. I wanted to look at 2012 Honda Civic. She had the Civic previously washed, inspected, and the gas tank was filled. Rose's profess with Rose Noyes. I wanted to look at 2012 Honda Civic. She had the Civic previously washed, inspected, and the gas tank was filled. Rose's professionalism and friendliness really made me feel at ease. Rose didn't even try to pressure me into buying anything else and she guided me through the whole process. Rose was patient in answering my questions and even suggested ways to help me save money. While I was waiting, other employees asked me how I was and were interested in my life, which made me very comfortable. One gentleman ( I unfortunately didn't get his name) asked if he could do anything for me while I was waiting for Rose to get back from talking with the financial people and I asked him to tell Rose that I would like the CARFAX. He was so nice and just quickly printed it out himself and handed them to me! I love the car I bought and because the service was so great, I will definitely be going back there with any further purchases. More
i had a great experiece dealing with the sales associate that sold me my honda civic. The gentleman that assisted me was very perfessional and patience with me, and ultimately help me find the best car for that sold me my honda civic. The gentleman that assisted me was very perfessional and patience with me, and ultimately help me find the best car for me and my budget. i also feel i received a far price for my trade in. i would definitely recomend garber honda to anyone looking to purchase a new or used vehicle. More
The service was awesome. First time I stopped in to this service center. After waiting about 5 minutes, I realized that I had forgotten that my son had a school concert and I was in danger of missing it. service center. After waiting about 5 minutes, I realized that I had forgotten that my son had a school concert and I was in danger of missing it. I mentioned this to Steve and told him that I would certainly understand if he couldn't accommodate me by sending my car in for the battery replacement earlier than planned. Both he and the technician (sorry I forgot his name) went above and beyond. They pulled the car in right away and finished the job with enough time to get me on my way and I was able to see my son's concert. More
I went to Garber to re-finance my vehicle. The salespeople I dealt with were so knowledgeable and friendly, I ended up purchasing a new vehicle with an awesome interest rate. There was no pressur salespeople I dealt with were so knowledgeable and friendly, I ended up purchasing a new vehicle with an awesome interest rate. There was no pressure or condescending attitudes. It was a really great experience. Also, every question I asked was answered with no problem. More
My experience with this dealership and with David Lamb did not follow the "usual" course for buying a used car. Because of a typo of one letter on the title from Honda of America, I was not able to pick u did not follow the "usual" course for buying a used car. Because of a typo of one letter on the title from Honda of America, I was not able to pick up my Honda Pilot for almost 10 weeks. As I had already sold my old car, this dealership and David stepped up to the plate to honor our contract. They provided me with a loaner car from their lot and, then when I moved out of state during this time frame, actually rented another vehicle for me to use. When the title had (finally!) been corrected, David drove 9 hours to my new home to deliver my vehicle and pick up the rental car. This was truly above and beyond anything that I would have expected when buying a used vehicle. Yes, I did have to wait a long time to get the car that I had wanted/purchased, but it was definitely worth the wait and they provided outstanding customer service!! More
The best experience hands down... Hard dedication that goes the extra mile for service and the customer. I'm grateful to have found such dedicated individuals goes the extra mile for service and the customer. I'm grateful to have found such dedicated individuals More
I had a great experience from the time I walked in the door until the next day when I picked up my certified Honda Civic. I was greeted immediately upon arrival, no waiting. David listed carefully to wha door until the next day when I picked up my certified Honda Civic. I was greeted immediately upon arrival, no waiting. David listed carefully to what I wanted in my next car. He did not try to steer my choice. We test drove two cars. Again David listened and was very easy to talk with and share car experiences. I was also introduced to Garth who would help me the next day going through all the financials. When I arrived the next day, again no waiting everything was ready so we were able to complete the process within 45 minutes. Very friendly, all sales staff. Give this group of sales gentlemen a RAISE!!!! They are quality!!! This was exactly the kind of experience I hoped for from a Honda dealer. I have driven Hondas since 1982...I have never been disappointed. Thank you for the opportunity to share my experience. More
I called Garber Honda because i noticed a car i was interested in and i was able to talk to Dan Moreno. Since i am located about 150 miles away i was basically going on his word that the car was in goo interested in and i was able to talk to Dan Moreno. Since i am located about 150 miles away i was basically going on his word that the car was in good shape. We were able to do a trade with my car and get the new car and coordinate a co sign with my father in new york within a week. All went well and when i picked up the car i loved it and i am glad i was able to work with Dan. The specific car i wanted was worth waiting for and i was pleased with the total transaction. I was happy that even though it was a long distance transaction everything went very smoothly and i have no complaints. More