
Garber Honda
Rochester, NY
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Great place to shop I was looking on the internet for a used Honda CRV and found one at Garber that seemed too good to be true. When I clicked the button to inquire about I was looking on the internet for a used Honda CRV and found one at Garber that seemed too good to be true. When I clicked the button to inquire about it, I immediately heard back from Rose even though it was before hours. She was able to tell me that the vehicle was still available,unlike many other dealerships that would tell me the car I was looking at had actually been sold but they hadn't taken it off the web site yet. I was able to see the vehicle that morning and the transaction to purchase it was painless. They got me a great interest rate with my own bank, installed a roof rack,and I was able to pick it up the next day. Couldn't ask for more! More
awesome experience This was my first time buying a car with payments and I have to say dan moreno made this the best experience yet. I love the time he took with me and This was my first time buying a car with payments and I have to say dan moreno made this the best experience yet. I love the time he took with me and the amount of understanding that he had inreference to my credit history. I will recommend all of my family, friends and coworkers To Garber any day. Love love love my impala and my product specialist Dan. More
Great salesmanship!! Matt and Rose are about building relationships not just making a deal. I was treated as a member of the family. Thanks Matt and Rose you guys are the Matt and Rose are about building relationships not just making a deal. I was treated as a member of the family. Thanks Matt and Rose you guys are the reason I'll be buying cars from there for years to come. More
2009 Honda Accord EX My family needed to replace a vehicle in a hurry. We looked at 5 Accords in one day. After reviewing all the different Accords we test drove we decide My family needed to replace a vehicle in a hurry. We looked at 5 Accords in one day. After reviewing all the different Accords we test drove we decided to purchase the Accord at Garber. We first met Xavier Cox and Matthew Moreno in the used car department who were both very professional and courteous. We requested some items that needed to be fixed on the car and these 2 gentlemen were very accommodating in terms of keeping us informed of scheduling the work that needed to be done. All the people we interacted with from Janet Stasko in the body shop to the people in the service department treated us very well. We will definitely keep Garber at the top of our list for our next car purchase. More
World class customer service from start to finish This is my second Honda purchase - the first was in 2009 when the dealership was under a different owner and yesterday I purchased a 2014 EX-L V6. I c This is my second Honda purchase - the first was in 2009 when the dealership was under a different owner and yesterday I purchased a 2014 EX-L V6. I cannot say enough about the world class level of customer service received from Annie, Elizabeth, Matt, and Rick. I feel valued as a repeat customer, and both the sales and finance process couldn't have been easier. There are several Honda dealerships to choose from locally, but by my measure Garber is simply the best. While the product may be quality, it is the people that make the difference. My thanks to the team for your dedication to customer service. More
Just a few callouts We were unpleasantly surprised to find out our trade in had been totaled before we originally purchased it. The guys were great and gave us what littl We were unpleasantly surprised to find out our trade in had been totaled before we originally purchased it. The guys were great and gave us what little they could for the vehicle and gave us some reasonably priced options. I wanted to call out Garth, the finance manager on being such a straight shooter. So many times in a dealership you get up-sell offers and almost harassed to make decisions that may not benefit you. He only offered us things we would actually need and if we could have afforded it, we would have purchased it. He also made sure all the stipulations of the deal were in writing to protect what was promised to us. It was refreshing to experience that. We would look at buying another car from Garber. More
My experience with Garber and Mr. Xavier Cox I was very pleased with my customer service experience with Mr. Xavier Cox. I was previously in contact with Mr. Cox before my first visit to the offi I was very pleased with my customer service experience with Mr. Xavier Cox. I was previously in contact with Mr. Cox before my first visit to the office. The day I decided to drop in Mr. Cox was gone for the day, however another employee contacted him and Mr. Cox came back to the office to assist me. I was very thankful for him returning to work. It made me feel as though he was there to help me no matter what it may require. He listened attentively as I described what I was looking for in a vehicle. Mr. Cox was also very sensitive to my credit situation as I explained to him why I was looking for a car in a certain price range. Mr. Cox took the time to look through the vehicles that were available and identified the ones that I may like and would be able to get financing. He showed me each vehicle and was very patient as I desired to test drive each one that I liked. I am also thankful that Mr. Cox worked closely with the financial consultant to get a better idea of what vehicles may be best for me due to my credit situation. I felt as though he took an extra step to help me rather than giving up the first time I was not approved. Over the course of the week Mr. Cox continued to keep in touch with me regarding other vehicles I may like. Overall I am grateful for the time and effort Mr. Cox put toward helping me find a vehicle. I felt as though he understood my needs, and how important it was for me to get a vehicle as soon as possible. I have already recommended Garber to several of my friends. I specifically shared the experience I had with Mr. Cox. He does not treat his customers as though they are just another customer, he takes the time to understand their needs, wants, and anything else that may impact their car buying process. Thank you Mr. Cox for such a great experience!!! More
Great, hassle free experience! Great, hassle free experience. We worked with Frank Wagner Jr. he got us the price we wanted on the car we were looking for. Friendly, straight forwar Great, hassle free experience. We worked with Frank Wagner Jr. he got us the price we wanted on the car we were looking for. Friendly, straight forward, no nonsence sales approach. We were at the dealership about 2 hours and we drove home in our new car!! Just a great overall experience.We highly recommend Garber Honda! Ryan & Erin More
Excellent Customer Service!!! I came in very dissatisfied with a car from another dealership but Brian did everything to help me get out of the lease and into a Honda car. He was I came in very dissatisfied with a car from another dealership but Brian did everything to help me get out of the lease and into a Honda car. He was very friendly and helpful throughout the whole process. It really helped that he explained everything in the process and he made sure i walked out of that dealership with no surprises. I truly appreciated that and I will come back again to Garber for my next car. More
My New Car! I have worked with Geoff McKeown over the years and he is amazing! Very helpful and understanding of the customers wants! He was always there to prov I have worked with Geoff McKeown over the years and he is amazing! Very helpful and understanding of the customers wants! He was always there to provide an answer or help with any questions that I had! Thanks Geoff! More