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Garber Honda

Rochester, NY

4.8
2,286 Reviews

3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,286 reviews

September 02, 2014

Great service! Lisa was AMAZING!! Very professional and friendly, and a hard worker! Second time with this dealer and will be back! Thank you for the amazing deal! More

by mss0916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa
Sep 03, 2014 -

Garber Honda responded

Thank you for coming back to Garber Honda. I am glad that you were treated professionally by Lisa. We work to create a professional yet relaxed and friendly atmosphere for our customers. Kevin I Parker Managing Partner

August 30, 2014

Wonderful Experience We were referred to Roy Patterson by our son and daughter-in-law who recently purchased a Honda CRV and was very happy with the buying experience as w More

by gmiulianella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Patterson
Sep 03, 2014 -

Garber Honda responded

It is always great to hear a customer, such as yourself, use a word like "wonderful" when talking about a purchase experience with Garber Honda. We strive to create an experience for customers in which customers want to work with us again. I am thankful that your son and daughter-in-law took it a step further and recommended us to you. We know this is a matter of trust and we appreciate the trust that your family put in us. I am glad that Roy treated both you and your son and daughter-in-law in a way to earn that trust. Thank you, Kevin I Parker Managing Partner

August 30, 2014

Yea! A great experience! This was our second purchase from Garber Honda and again it was painless. Anyone who has ever had a rough car purchase experience will understand wha More

by jkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Patterson, Kelli Ophardt
Sep 04, 2014 -

Garber Honda responded

Thank you for your review! Roy Patterson is definitely valuable part of the Garber Honda team. We work to create an atmosphere for our customers with an honest approach, with respect and empathy toward our customers with integrity while taking pride in the work/service that is provided. It is great to hear that Roy has given you that service once again. I appreciate the motto "Sales with Dignity". Kevin I Parker General Manager/Managing Partner

August 29, 2014

Outstanding and painless. I'm an out of towner and went to see Roy Patterson about leasing a Pilot. Ended up with a Ridgeline after a test drive with Roy and learning some impo More

by Gary Curtiss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Lahti, Roy Patterson, Andy Paris
Sep 03, 2014 -

Garber Honda responded

Thank you very much for taking the time to write a few sentences about Roy Patterson and your experience with Garber Honda. Roy has always been patient, responsive and knowledgeable and conveys that with the clients that we works with daily. These are the attributes that, as a company, we strive to live out each day. I appreciate that you come the extra distance to work with us. Kevin I Parker Managing Partner

August 26, 2014

BEST EXPERIENCE BY FAR THE BEST EXPERIENCE I HAVE EVER HAD BUYING A CAR. ABOVE AND BEYOND REPROACH. ROY PATTERSON IS AN AMBASSDOR FOR THE HONDA FLAG AND THE GARBER GR More

by Yamman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Patterson
Aug 27, 2014 -

Garber Honda responded

Thank you for the kind words. It is wonderful to hear that you had the best car buying experience with Roy and Matt. We strive to provide this same experience with every customer, every time. Thank you, Kevin I Parker Managing Partner

August 26, 2014

Pleasant ,cordial, stressless Another Honda and another most pleasant buying experience with Roy Patterson and the Garber Auto Group.I am a repeat out of town customer and the More

by Redbaron7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Patterson
Aug 27, 2014 -

Garber Honda responded

Thank you for the opportunity to help you again with your car buying needs! I am happy to see that you were dealt with respectfully and with a professional approach to your purchase. We work to ensure that our customers are treated right and that their needs are met in a timely manner. Roy is an asset to the company. Thank you again, Kevin I Parker Managing Partner

August 21, 2014

Great experience from Garber! I walked into Garber Honda to look at and test drive a few cars with the intention of buying in a few weeks or so. I was greeted by Brian Bender who a More

by kala.elise.rounds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Bender
Aug 22, 2014 -

Garber Honda responded

Welcome to the Honda family! Thank you for choosing Garber Honda for your new Civic purchase. We always want to make sure that our customers have all the information they need before making such their car buying purchase. I am happy to hear that Brian (and Matt) took that time with you. Should you need anything during the life of your vehicle please do not hesitate to reach out to anyone of us at Garber Honda. Kevin I. Parker

August 14, 2014

New Lease I had leased a 2012 civic from Garber and was nearing the end of my lease when I received an email telling me that Garber could potentially get me out More

by lisa.walther.319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff McKeown
Aug 15, 2014 -

Garber Honda responded

Thank you for continuing to be a Honda customer of Garber Honda and for continuing to enjoy working with sales consultant Geoff McKeown. It is great to hear that the entire process went well and you were able to drive away in your new car that same day. Kevin I. Parker Managing Partner

August 13, 2014

Purchase of a new Honda Pilot We worked with Ryan Patterson on the purchase of our 2014 Pilot. He was knowledgable about the Pilot, was willing to spend time with us test driving a More

by RCM2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Patterson
Aug 14, 2014 -

Garber Honda responded

Thank you for your review on Ryan Patterson. I am always happy to hear that our product specialists are taking the time needed to make the buying experience professional and memorable. Thank you for your purchase. Kevin I. Parker Managing Partner

August 12, 2014

Salesperson was great, the process used was dreadful We had an excellent salesperson in Ryan Patterson, courteous and knew his business and the car we were interested in. The process Garber Honda used o More

by Odysseyone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Patterson
Aug 14, 2014 -

Garber Honda responded

Thank you for taking a moment to voice your concerns. The buying experience should be a pleasant one. While I am happy that Ryan was courteous and able to help you through your purchase, it is unfortunate that whole experience did not reflect your thoughts of him. We work hard to be sensitive to our customer's time, while understanding that every transaction is unique. Moving forward, we will use this experience to as a coaching tool with our staff. Kevin I Parker Managing Partner

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