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Garber Honda

Rochester, NY

4.8
2,283 Reviews

3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,283 reviews

September 30, 2014

Great experience and overall quality dealership We have been looking at vans for over a year as our family has grown, and come down to deciding between a Toyota Sienna and a Honda Odyssey. As we More

by Brandon Harris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Moreno
Oct 04, 2014 -

Garber Honda responded

Thank you for letting us know about your great experience with everyone at Garber Pre-Owned. I understand that purchasing a vehicle can be a hassle at times. We strive to change that by treating our customers professionally, with respect and a level of integrity that everyone deserves. I am glad that Adam and Matt created a stress free environment and took the time to listen to your needs. We want to create experience for the customer in which they can confidently recommend our services to their friends and family. I am happy that you feel this way. If you ever catch us on a day where we are not at our best, please let me know personally. Thank you, Kevin I Parker General Manager/Managing Partner

September 27, 2014

They WORKED to earn my business. I am from the Syracuse, NY area. A few weeks ago I contacted my local Honda dealers looking for a very specific and very rare Honda Accord. A 2015 w More

by petdocmb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 04, 2014 -

Garber Honda responded

Thank you very much for the wonderful remarks! It is great to know that Corey and our staff did everything they could to get you the vehicle you wanted in a timely manner. We want to make sure that our customers know how important they are to us. Going the extra "mile" in service (and distance if needed) is what we strive to do every time. Corey is a great member of our staff. I am glad that he was available promptly to address all your needs and that you a great all around experience. Thank You, Kevin I Parker General Manager/Managing Partner

September 23, 2014

Frank Our family usually works with Gary, one of the former sales associates. After he left we were no longer interested in leasing anything from Garber. We More

by Kstaylor922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 27, 2014 -

Garber Honda responded

First I want to thank you for your feedback, without knowledge of this I would not be able to coach and correct. We spend a lot of time working on improving the service/customer experience here at Garber and this will be a topic of discussion. We have looked into your specific situation to find the disconnection that you discussed. Because of this we are working to make the process more fluid and to eliminate all miscommunications. I COMPLETELY agree that honesty and trust are the cornerstones to any relationship, business or personal and why our company has sustained for over 100 years. I am disappointed that your experience did not begin positively I am glad that Frank was able to convey those attributes. Going forward should you have any questions or concerns please reach out to me directly. Please contact me when you are due for your first service. Respectfully, Kevin I Parker General Manager/Managing Partner

September 16, 2014

New purchase I bought a Honda CRV today. I was not looking forward to buying a car on my own. However, my experience working with Corey McGhan was enjoyable. He di More

by Jan221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2014 -

Garber Honda responded

I appreciate that you took the time to express your experience with Corey. Our mission statement says that “we only do our job properly when we create an experience for which the customers returns to do business”. It is obvious that Corey is fulfilling that mission. Thank you, Kevin I Parker General Manager/Managing Partner

September 11, 2014

Lease Cory took great care of us, we will buy from Cory next time around!!! He took great care of us, answered all questions, and explained everything. Gr More

by w2e3r4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2014 -

Garber Honda responded

It is always great to hear that one of our team members, such as Corey has lived up to our customer and company expectations. Thank you. Respectfully, Kevin I Parker General Manager/Managing Partner

September 11, 2014

Miss zhang Corey is the best sale man, he tried really hard for his customers, and he is knowledgeabled. We had good time here with him. Really recommended him f More

by XinLamartina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2014 -

Garber Honda responded

Miss Zhang - I am happy to hear about your experience with Corey. He is a great member of our team and I am glad that he was able to meet your expectations! Thank you, Kevin I Parker General Manager/Managing Partner

September 10, 2014

Everything was taken care of! We were returning a 2012 Honda Civic lease and Rick called us and said that he would "take care of us". My wife and I went to Garber expecting to brow More

by jim.mulcahy.73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Patterson
Sep 17, 2014 -

Garber Honda responded

Thank you for the review and the kind words. We have a simple mission statement that says “we only do our job properly when we create an experience for which the customers returns to do business” I am glad that we achieved that mission. . Respectfully, Kevin I Parker General Manager/Managing Partner

September 02, 2014

Great service! Lisa was AMAZING!! Very professional and friendly, and a hard worker! Second time with this dealer and will be back! Thank you for the amazing deal! More

by mss0916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa
Sep 03, 2014 -

Garber Honda responded

Thank you for coming back to Garber Honda. I am glad that you were treated professionally by Lisa. We work to create a professional yet relaxed and friendly atmosphere for our customers. Kevin I Parker Managing Partner

August 30, 2014

Wonderful Experience We were referred to Roy Patterson by our son and daughter-in-law who recently purchased a Honda CRV and was very happy with the buying experience as w More

by gmiulianella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Patterson
Sep 03, 2014 -

Garber Honda responded

It is always great to hear a customer, such as yourself, use a word like "wonderful" when talking about a purchase experience with Garber Honda. We strive to create an experience for customers in which customers want to work with us again. I am thankful that your son and daughter-in-law took it a step further and recommended us to you. We know this is a matter of trust and we appreciate the trust that your family put in us. I am glad that Roy treated both you and your son and daughter-in-law in a way to earn that trust. Thank you, Kevin I Parker Managing Partner

August 30, 2014

Yea! A great experience! This was our second purchase from Garber Honda and again it was painless. Anyone who has ever had a rough car purchase experience will understand wha More

by jkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Patterson, Kelli Ophardt
Sep 04, 2014 -

Garber Honda responded

Thank you for your review! Roy Patterson is definitely valuable part of the Garber Honda team. We work to create an atmosphere for our customers with an honest approach, with respect and empathy toward our customers with integrity while taking pride in the work/service that is provided. It is great to hear that Roy has given you that service once again. I appreciate the motto "Sales with Dignity". Kevin I Parker General Manager/Managing Partner

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