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Garber Honda

Rochester, NY

4.8
2,283 Reviews

3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,283 reviews

October 21, 2014

Great car, Great price! The best part of my car buying experience at Garber Honda was working with Rose Noyes in the Finance Department. She was a total professional and a More

by Doug Infarinato
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 22, 2014 -

Garber Honda responded

Thank you Doug for sharing about your recent experience working with Finance Manager Rose Noyes. I am happy to hear you enjoyed your interactions with her and were pleased with her professionalism and knowledge. Thank you for choosing Garber for your vehicle purchase! Kevin I. Parker General Manager/Managing Partner

October 18, 2014

Great experience! I went in to see my options for early lease buyout for my 2012 CR-V and left with a deal for a 2014 Civic SI that I couldn't refuse. My hot-car whisp More

by Missy Carducci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Bender
Oct 20, 2014 -

Garber Honda responded

Thank you so much for choosing Garber Honda for your new car purchase. I am happy to hear that you walked away with a GREAT vehicle and a deal that you were satisfied with. It sounds like you enjoyed working with Brian Bender. He is a great addition to our team. Kevin I. Parker

October 15, 2014

Experience at Garber Honda Rochester N.Y. We recently purchased a Honda CR-V from Garber Honda The customer service we received with Lisa Shults was great. She was very pleasurable to work w More

by rdd839
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 15, 2014 -

Garber Honda responded

Thank you for taking a moment to let us know about your recent purchase experience. Lisa is a great member of our staff and I am glad that she was able to provide you with a pleasurable experience. Thank you for her recommendation. Kevin I Parker General Manager/Managing Partner

October 14, 2014

Couldn't have a better deal Rose and Joe were really keen on getting the best deal possible for my Honda Accord.I had such a tough time getting my auto finance done, but Rose was More

by sagarshikhar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Palotto
Oct 15, 2014 -

Garber Honda responded

I am glad that we were able to help you through every step of your vehicle purchase. Thank you for the recommendation! Kevin I Parker General Manager/Managing Partner

October 14, 2014

Excellent service! Purchasing our 2011 Honda pilot at Garber automotive was one of the best used car buying experiences. The dealership was not high pressure and they w More

by lisa.quincey.3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 15, 2014 -

Garber Honda responded

So glad to hear that you had a great buying experience! We strive to give the best customer experience from beginning to end. I am happy that Rose was able to provide you with that experience throughout the whole buying process! Thank you for the recommendation. Kevin I Parker General Manager/Managing Partner

October 09, 2014

Excellent Transaction - Rose is the best! I stopped in on a Thursday, took a test ride and picked up my car that Saturday. Since I originally purchased my new car from this dealership (Holtz More

by V. Larkin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 15, 2014 -

Garber Honda responded

Thank you for considering and purchasing your vehicle from Garber. I am glad to hear that you had an outstanding experience with Andres and Rose. We look forward to helping you in future! Kevin I Parker General Manager/Managing Partner

October 06, 2014

Xavier and Rose are your way to go!! Getting my first car at Garber was the best choice! Everyone worked together to not only get a car that best suited me, but that I could afford financ More

by ashley pagan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Cox
Oct 07, 2014 -

Garber Honda responded

"Xavier did not pressure me into any decisions"....this is what we strive for as a company. We stress the need to respect our customers and listen to their needs. It is great to know that Xavier and Rose did just this with you. If you ever find a day when we are not performing at our best, please let me know. Thank you, Kevin I Parker General Manager/Managing Partner

October 04, 2014

Frank bent over backwards to help us October 2 2014 began as a difficult day. My previous car was a 2000 Accord that recently became no longer safe to drive. I needed a new car right away More

by daniellepalumbo01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 07, 2014 -

Garber Honda responded

Thank you very much for taking a few minutes to describe the great experience that you had with Frank Wagner at our Honda store. It is always great to hear that a customer enjoyed their buying experience, after dreading even going to dealerships. One of the Garber company values that our employees strive to live out daily is empathy. To hear you use it in your review reaffirms that these values are coming through to our customers. We want people to have peace of mind and to feel comfortable while they are purchasing a vehicle. I've heard Frank say that "buying a car is a fun and enjoyable time" and it should be! Thank you again for your review. Regards, Kevin I Parker General Manager/Managing Partner

October 01, 2014

Magificent Dealership and Overall Experience My purchase experience at Garber Pre-Owned Super Center was Excellent. Dan made the purchase process completely easy for us. Everything was done over More

by Buyer55op
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Moreno
Oct 04, 2014 -

Garber Honda responded

I am glad to hear that your experience with Dan Moreno was excellent. He is a valued member of our staff. It is great to know that your experience simply, easy and that everything was completed in a timely manner. Thank you, Kevin I Parker General Manager/Managing Partner

September 30, 2014

New Vehicle Stopped to look at new cars, with a 2009 Accord as a possible trade. Ended up trading for a 2014 Accord. Joe was very helpful and attentive. Everyt More

by smyde5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lighthouse
Oct 06, 2014 -

Garber Honda responded

Thank you for taking time a few of minutes to describe your experience with us. We strive to give our customers the best experience every time, but I apologize that we fell a little short in your interaction with us. I whole-heartedly agree that it should not take 7 hours to complete a purchase. I will look into this matter to see what happened and use this as training to keep it from happening again. I am glad that Joe Lighthouse was great to work with and hope to have the chance to help you again in the future. Please feel free to reach out to me personally with any additional questions or concerns. Regards, Kevin I Parker General Manager/Managing Partner

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