Garber Honda

A Very Positive Experience From Rocco Muffoletto's initial phone call after our online price request through the final paper signing with Brian Bender, my wife and I had a wonde From Rocco Muffoletto's initial phone call after our online price request through the final paper signing with Brian Bender, my wife and I had a wonderful experience with Garber. Brian did a great job making the process as efficient and simple as possible. There were no surprises or sudden changes. Brian and Garber also made suggestions for some extras but then worked with me to make price adjustments that worked for my budget. More

exceptional My last 3 vehicles were all a Honda CR-V This was my first experience with Garber Honda. I worked with Brian Bender, a very knowledgeable, friendly, My last 3 vehicles were all a Honda CR-V This was my first experience with Garber Honda. I worked with Brian Bender, a very knowledgeable, friendly, and helpful gentleman. From the time I walked in until the time I drove out with my new CR-V, I was happy and satisfied. When the time comes to trade it in, I will be going back to Garber and hopefully working with Brian Bender. More

Excellent Customer Service Great deal and excellent service! We drove in from Buffalo for this great deal. It was a real pleasure doing business with Brian Bender and Garber Hon Great deal and excellent service! We drove in from Buffalo for this great deal. It was a real pleasure doing business with Brian Bender and Garber Honda! More

It was a great experience yet again! I just recently leased my third car from Garber Honda and Al Bello. They have a wonderful team to work with. I didn't have a lot of time to shop for I just recently leased my third car from Garber Honda and Al Bello. They have a wonderful team to work with. I didn't have a lot of time to shop for a new lease due to my children's schedules but they were able to get me in a new lease quickly. I went in and picked out my new Accord late Monday morning and picked it up Tuesday morning. They were able to do part of the transaction over the phone with me since I had to get home. When I picked it up, it was detailed and ready to go! Due to my past experience, I didn't even consider going anywhere else to shop around. I highly recommend Garber Honda and especially Al Bello. He has been the best sales rep that I have ever dealt with! More

Perfect! Very knowledgeable and friendly. Everything went smoothly from the time I walked in the door. I had a great experience with them 11 years ago when I b Very knowledgeable and friendly. Everything went smoothly from the time I walked in the door. I had a great experience with them 11 years ago when I bought my first car. So when I was ready to buy another car, they were the first place I went to. Once again, they did not fail to meet my expectations! Thank you to all involved in the sale of my brand new car. More

Steve & Jea; The Sales process with Frank Wagner An Impressive young man is Frank Wagner... In fact he may have restored my faith in the car buying process, at least the the Rochester metro market. A An Impressive young man is Frank Wagner... In fact he may have restored my faith in the car buying process, at least the the Rochester metro market. An excellent communicator with a high degree of product knowledge under his belt. A firm but pleasant negotiator which made the deal easy to get to!!! Frank is definitely an asset to your company and seems to be doing his part of changing perception of a severely challenged industry... More

Awesome Experience It was a hassle free experience of leasing a Honda Accord. I admire professional customer service. I appreciate guidance given to me by Lisa Shults fr It was a hassle free experience of leasing a Honda Accord. I admire professional customer service. I appreciate guidance given to me by Lisa Shults from sales about the process. Overall awesome experience. More

Professional, curtious, and pleasant. Pleasurable and enjoyable experience. .Garber Honda went above and beyond, to satisfy our needs from the time we walked through the door until the tim Pleasurable and enjoyable experience. .Garber Honda went above and beyond, to satisfy our needs from the time we walked through the door until the time we left with our new vehicle, Everyone at Garber Honda was willing to help in every way with a very friendly & congienial dispossition. This was our sixth Honda and we will continue to do business with Garber Honda. More

Purchased Honda Odyssey We just replaced our Honda Odyssey after 9 years and 140,000+ miles and couldn't be happier with the service at Garber. Issac Elliott was terrific. We We just replaced our Honda Odyssey after 9 years and 140,000+ miles and couldn't be happier with the service at Garber. Issac Elliott was terrific. We met him in person when we stopped by to window shop and he was friendly and accommodating. We did research on the internet and called him on Saturday morning with what we thought was a fair price and he said he could do the deal. That evening we drove home our new car for the price we agreed on, recieved friendly helpful service, and no pressure to buy add ons or service contracts that we did not need. Would recommend in an instant. More

Looking for a NEW or USED car EXPERIENCE? Try Garber! If you are looking into a new or used car experience, try Garber Honda and make sure you ask for THE salesman Frank. Frank does not only help you get If you are looking into a new or used car experience, try Garber Honda and make sure you ask for THE salesman Frank. Frank does not only help you get into the car you would like, but more importantly he provides a great EXPERIENCE. Last weekend, 11/8/14, I started my adventure for a Honda CR-Z. I started at a different Honda dealership near by where I couldn't get the vehicle I desired at the deal I was looking for. The salesman just seen me as a number and mentioned how he needed the sale. So after test driving the car and negotiating back and forth, I left this dealership feeling disappointment. The sales guy only wanted to sell me what he had and when I asked about getting the car I wanted with all the same features but just in a different color, he wanted to charge me more because it was in a different area of NY as though I had been causing him a huge inconvenience! That is not good business! It's not like I was asking for a car that was a few states away! My girlfriend and I were going to end our search for the day after coming to the reality that purchasing a car always seems to be stressful. We were so close to postponing our search for my next new vehicle because of this... Then we considered another Honda dealer nearby: Garber Honda. Pulling into the parking lot, we were still second guessing going through with this, but as I write this, I am glad we stepped into the building!!! As we walked in, we met with Frank who was very polite, professional, and had a GOOD personality! A few minutes in to being at this dealership, my girlfriend and I had already been speaking to each other about how this experience was already way better than the first Honda dealership we went to: Despite the fact that the sales portion of the building was under construction and it was temporarily in the service area, the atmosphere was very warm and filled with many customers and very happy-looking and polite staff. This is always a good sign! We automatically felt like VERY IMPORTANT PEOPLE to Frank, and not just a sale. I can't even believe sales people like this actually exist! I know they are rare! We told Frank about our first experience at the previous dealership (and how stressful it was) and the deal they offered us and he came back with a deal that was better than the best offer the other dealership could provide! He reassured us that "buying a car is suppose to be a joyous experience," with a smile on his face and I could tell he meant it. He was able to relate very easily as he IS a car guy himself. Furthermore, we had brought a quote from the previous dealership in case Frank wanted to see it, and we would have been ready to pull it out as proof. However, Frank just took our word for it and didn't question us at all, which I was not expecting at all based on my previous car shopping experiences. A sales person who is polite?! Is that even possible?! Obviously it is! Furthermore, I knew before I stepped into any dealership that getting the car I wanted in the color I wanted would most likely require it being driven in from a different region of NY at least. Unlike the first dealership, Frank did not hesitate one bit to get me the exact car I wanted! They had two other Honda CR-Z's at the dealership, and I was not pressured at all to get those because they were readily available, like the first dealership tried to do. As soon as I decided on the vehicle I wanted, we left the dealership happy but anxious. I could not wait to get my new car soon! Frank understood this perfectly well: Frank kept me updated with emails and text messages, which worked perfectly for me because I could not answer calls easily because of my work. He continuously kept me updated, and any questions I had, he answered back quickly! We went to pick the car up today and what a blast it has been! I got the car I wanted but I got what seems rare these days: A GREAT EXPERIENCE. That was the best part of it all! I normally never write a review because it's hard to really be convinced to do so, but we knew our first day speaking with Frank that we would be writing a review. Frank is a hard worker who is calm and will do his best FOR YOU. This is what customer service is all about and I am glad I'm not the only one who understands this! "Just-good-enough-people" are easy to come by: Great people are rare! I believe great people need to be recognized for their hard work. Most salesman just see you as a sales figure and because of that, they can't get the sale, and if they do, they sure didn't earn it. Frank EARNED my business. He gives Garber a great reputation and his professionalism and friendliness deserve recognition. You earned it my friend! More