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Garber Honda

Rochester, NY

4.8
2,285 Reviews

3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,285 reviews

October 01, 2016

They made it easy I don't see his name below but we worked with Gene Ake and he did a great job working with us to find the right car at a price we could feel good abou More

by WebsterHonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Ake
Oct 03, 2016 -

Garber Honda responded

Thank you for choosing Garber Honda for your recent vehicle purchase and for sharing your experience! Kevin I Parker, General Manager/Managing Partner

September 27, 2016

Go see the New Kid on the block....Gene Ake! This gentleman was encouraging, reassuring, and he got it done for me. I have had great experiences with services for my 2004 Honda throughout the ye More

by Nancym
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Ake
Sep 27, 2016 -

Garber Honda responded

Thank you for choosing Garber Honda and for allowing us to continue to EARN your business. I am glad you are being taken care of in our service department and recently enjoyed working with Gene. Enjoy your new Honda! Kevin I Parker, General Manager/Managing Partner

September 23, 2016

Frank is the man Purchased a Honda Hr-v. Frank was very friendly and easy to work with. Made purchasing a new vehicle fun. I def will be back in the future to purchase More

by Ncad2416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Wagner Jr
Sep 23, 2016 -

Garber Honda responded

Thank you for choosing Garber Honda and for all the kind words for Frank Wagner. I am glad you enjoyed working with him. Thank you again and enjoy your new car! Kevin I. Parker General Manager/Managing Partner

September 22, 2016

Gene ake was awesome! My husband and I came in to purchase a new honda civic. Gene was great! He made the process super easy and got us in the vehicle we wanted at the righ More

by SARA B EPPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Ake
Sep 22, 2016 -

Garber Honda responded

Thank you for choosing Garber Honda for your recent vehicle purchase. I am so glad you enjoyed working with Gene and are loving your new car! Kevin I Parker, General Manager/Managing Partner

September 19, 2016

Excellent service!!!! Excellent service. No hassels & straight to the point with what you are looking for or can afford. I gave them a monthly payment option & I receive More

by Kingjt54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaShay Cox
Sep 19, 2016 -

Garber Honda responded

Thank you for choosing Garber for your recent vehicle purchase. I am glad to hear you enjoyed the process and got a vehicle and a payment you were looking for. Thanks again and enjoy your new to you vehicle! Kevin I Parker, General Manager/Managing Partner

September 19, 2016

Poor communications, they don't answer phones in service I had difficulty getting through to a service rep. Good communication is important, talking to a human vs making online appointments is more to my li More

by JDRoch
Customer Service
Recommend Dealer
No
Employees Worked With
None, could not get through to a service rep
Sep 19, 2016 -

Garber Honda responded

I am sorry to hear the issues you had with our service department. You may reach out Service Manager, Todd Trask at (585) 334-0880. But in the meantime we have brought this to the attention of our General Manager, our Service Manager and our Call Center Manager.

September 16, 2016

New Car Purchase My new car purchase experience was excellent. I had undivided attention, and was given the flexibility to look on my own and take time to make decisio More

by Kathy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issac Elliott
Sep 16, 2016 -

Garber Honda responded

Thank you for choosing Garber Honda. I am glad to hear the car buying process was simple and very transparent for you to make a decision. Enjoy your new car! Kevin I. Parker, General Manager/Managing Partner

September 15, 2016

Exceptional Buying experience Hoang Levin gave me the most exceptional car buying experience i have ever had. I walked in ready to have to 'do battle' like I have in the past with More

by Tammy Douglass-Stirpe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hoang Levin
Sep 16, 2016 -

Garber Honda responded

Thank you for choosing Garber for your recent vehicle purchase. I am happy to read abut the great experience you had working with Hoang and the staff at Garber Pre-Owned. It is great to hear how helpful Hoang was and how courteous our staff was while you were waiting to pick up your ar. Enjoy your new vehicle and thank you again! Kevin I. Parker, General Manager/Managing Partner

September 02, 2016

Bait and switch.....stay away from this dealership I called to request a lease price and received a fair deal on the phone. When I arrived at the dealership, they switch dealer sales personnel and More

by no name
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Bender
Sep 15, 2016 -

Garber Honda responded

I am sorry to hear about your experience at our dealership in regards to your lease price and having to drive the distance to only have issues with the car payment. This has been brought to the managers attention and to the sales staff. While we cannot fix your experience we do use these as a coaching tool four our staff in the future. Kevin I. Parker, General Manager/Managing Partner

September 02, 2016

Great Buying Experience I went used car shopping only knowing that I wanted a 4 wheel drive vehicle to get around the Bristol NY area in winter. My sales person, Gina, asked More

by MEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginamarie Lanzatella
Sep 06, 2016 -

Garber Honda responded

Thank you for choosing Garber for your recent vehicle purchase. I am glad to hear that you enjoyed working with Gina and that she look the time to find the perfect vehicle for you! We appreciate your business and congrats on your new to you car! Kevin I Parker, General Manager/Managing Partner

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