
Garber Honda
Rochester, NY
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2017 Honda Civic LX, Garbers Garber Honda went above and beyond my expectations and made buying my second ever new car a wonderful experience. My salesperson, Gene Ake, was wonder Garber Honda went above and beyond my expectations and made buying my second ever new car a wonderful experience. My salesperson, Gene Ake, was wonderful and made it a easy process. From talking so much about the service at Garbers and the people, my husband decided to buy a 2017 Honda Civic Ex at the same time. Thank you! More
very good-very helpful-friendly The rep went out of his way The sales people, James Brodsky, was extremely knowledgeable and went out of his way to be helpful. He used his own time to insure that I had no pr The sales people, James Brodsky, was extremely knowledgeable and went out of his way to be helpful. He used his own time to insure that I had no problems with my other lease. More
Great Experience After 210,000 miles with my Honda Pilot it was time for a trade in. I was unsure of what type of vehicle I wanted since I was so used to the Pilot, b After 210,000 miles with my Honda Pilot it was time for a trade in. I was unsure of what type of vehicle I wanted since I was so used to the Pilot, but there was really no need for me to have such a large SUV anymore. Ray Henton spent most of his day working with me, going on test drives, and reviewing different options. He was extremely helpful and very patient!! I would highly recommend this dealership and Ray! More
GREAT CAR BUYING EXPERIENCE JUST WANTED YOU TO KNOW THAT THOMAS CONRADT SOLD ME MY NEW HRV-LOVE IT! LOVE HIM! HE WAS AWESOME! ANSWERED ALL THE QUESTIONS THAT I HAD/AND THAT MY HU JUST WANTED YOU TO KNOW THAT THOMAS CONRADT SOLD ME MY NEW HRV-LOVE IT! LOVE HIM! HE WAS AWESOME! ANSWERED ALL THE QUESTIONS THAT I HAD/AND THAT MY HUSBAND HAD-DEFINITELY WOULD BUY ANOTHER CAR FROM THIS GUY! More
Very unprofessional Sales Manager I visited hoping to lease a car. I put down a deposit, and they obtained a car that I was interested in leasing. In this process, I learned that the I visited hoping to lease a car. I put down a deposit, and they obtained a car that I was interested in leasing. In this process, I learned that the "deal" that was offered was far from what competitive dealers in the area could manage. Others had lower prices for even better equipped models. James was my initial salesman, and he was reasonable to work with. However, the sales manager Brian Bender was far from professional in his actions. Upon learning that I no longer wanted the car (seeing as I can obtain a better car elsewhere for less money) he called, obviously quite upset. He proceeded to raise his voice and yell over the phone at me for not continuing with the lease, and also threatened that my refundable deposit would not be returned to me. Needless to say this left a rather unfavorable impression. I then went to the dealer, spoke with the original salesman (James) requesting my deposit back. Of course he then gets the Sales Manager, who then claims that he never raised his voice and never would, and continued trying to force me to accept a deal that clearly can be beaten elsewhere. Then trying to make peace at the end, he offered $26 off the monthly payment of said car (comparable to what I am paying), Preferring to take my money elsewhere, I declined the offer not wanting to do business with a company that has management like this. Which is unfortunate, because overall the actual salesmen seemed to be kind and courteous. Not returning to Garber for sales or service while management like this in is place. More
Excellent Customer Service I recently purchased my second vehicle from Garber. I can't say enough about how great the service was. My lease was up and I was looking for somethin I recently purchased my second vehicle from Garber. I can't say enough about how great the service was. My lease was up and I was looking for something a little bigger to fit my growing family. My Salesmen Thomas Conradt and Ray Henton were wonderful. I went back and forth between a Honda Odyssey and a Pilot so much, that I drove myself crazy, however they were both very patient and pleasant to deal with. Their knowledge of the Honda brand helped me decide which would be the best/safest/ budget friendly option for my family. Thank you so much Garber I am so happy with my Honda purchase ! I will refer all my family and friends. More
GREAT TEAM I walked into Garber Honda with my daughter and we both walked out with Honda's! I can't say enough about Thomas/Kellie great customer service! I even I walked into Garber Honda with my daughter and we both walked out with Honda's! I can't say enough about Thomas/Kellie great customer service! I even had a deal with another dealer and cancelled it yesterday because of Thomas and his knowledge of Honda's he's also/very personable/caring and helpful. they made it happen for us and this is the team to see if you are looking for a Honda.When I did call and cancel my previous deal, the sales agent hung up on me! I know this would never happen at Garber so I believe there's a reason for everything and I'm glad Thomas showed me the quality that I would be getting with a Honda.Kellie also went above and beyond to get us the best finance deal. Thank you Thomas Conradt and Kelli Ophardt for a great car buying experience which I will share with everyone. More
"MY FIRST CAR BUYING EXPERIENCE" I had a great first time buying experience at Garber Honda!! Thomas Conradt and Kelli Ophardt worked effortlessly to keep me within my budget and mad I had a great first time buying experience at Garber Honda!! Thomas Conradt and Kelli Ophardt worked effortlessly to keep me within my budget and made it happen for me! I would recommend anyone wanting a great deal to go to Garber and just meet with Thomas, he makes you feel comfortable, not pushy at all and he cares! Kelli had to deal with multiple banks to get me the best rate and she did! thank you very much Thomas Conradt and Kelli Ophardt! You both are an asset to Garber Honda!! More
Thank You, Warren Stoutz It has been my pleasure to work with, Warren Stoutz, for the pass 12 years. He has always been very helpful and honest, with all my service needs. I h It has been my pleasure to work with, Warren Stoutz, for the pass 12 years. He has always been very helpful and honest, with all my service needs. I have worked with several of the service writers over the years and they all have been very good. But, Warren , has always been the one I have looked for and recommended to my friends. THANK YOU again, WARREN STOUTZ! Tom Taylor More
Gene the Machine I walked into Garber hoping to find a specific color of a car I had been looking for and was quickly greeted and treated with respect! I started speak I walked into Garber hoping to find a specific color of a car I had been looking for and was quickly greeted and treated with respect! I started speaking with Gene Ake who was not only able to find me the exterior and interior color of the car I wanted but was able to put me into it effortlessly and painlessly! He was personable, knowledgeable, and I felt he was working with me and for me through my entire experience. Thx Gene! You are a Machine! More