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Garber Honda
Rochester, NY
2,233 Reviews
The Garber Automotive Group is pleased to have the House of Holtz Vehicles join our family of automotive dealerships! We are very excited to be serving the Western New York region. Garber Automotive shares John Holtz's commitment to providing the best possible service to our customers, both before and after the sale.
Kevin Parker has been named the new General Manager/ Managing Partner of the dealerships. He has over 30 years of automotive experience, the past 15 with the Garber organization as General Manager. Kevin states, "I am both honored and excited to be here in Rochester. It is a privilege to lead these fine individuals who have been a part of the Holtz group for many years. I pledge to you my commitment to serving our customers with the highest level of service and supporting our community. I look forward to meeting you and getting to know the Rochester area. If I can ever personally be of service to you, please feel free to contact me.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,233 reviews
December 18, 2018
Best Dealership If you are in the market for a Honda, do yourself a favor and give Garber Honda a try. We have purchased 2 Honda’s from Garber and am very happy. If you are in the market for a Honda, do yourself a favor and give Garber Honda a try. We have purchased 2 Honda’s from Garber and am very happy. No game playing back and forth, just an honest and direct price!! Salesman Tom Conradt makes carbuying a pleasant experience! He will work with you, understanding your needs, wants. More
by Barb
Employees Worked With
Thomas Conradt
December 18, 2018
Efficient process, great staffing We went back to Garber as our prior "pre-enjoyed" Odyssey finally moved to the wrong side of the cost/benefit curve (around 210,000 miles. Thanks, Roc We went back to Garber as our prior "pre-enjoyed" Odyssey finally moved to the wrong side of the cost/benefit curve (around 210,000 miles. Thanks, Rochester salt)--and there was no compelling reason to try a different brand. They contacted me by phone as soon as I had put out feelers on a bank loan from an unaffiliated major bank (weird?), but all the same I never had any strong sense of pushiness. At the dealership, Gina was very helpful--again without any pressure--and facilitated the sale from multiple test drives to final 'taking delivery' within an easy 48 hours. Could have been shorter if I had wanted. After closing, I went back the next day to deal with messed up washer fluid hosing that I hadn't noted on test drive, and she had the service department deal with it on the spot without batting an eyelid. Granted it was within the no-questions return period, but I do appreciate the natural advocacy after closing the deal nonetheless. All in all, a good experience, and we'll probably be back in another 10 years when this one gives out. More
by AnonymousReviewer
Employees Worked With
Ginamarie Lanzatella
December 17, 2018
Great Experience! One of the best buying experiences I've ever had and I like the fact that the owner personally will contact you if you have any questions regarding yo One of the best buying experiences I've ever had and I like the fact that the owner personally will contact you if you have any questions regarding your purchase. Will highly recommend to family and friends in the future!!! More
by ZJP85
Employees Worked With
Ginamarie Lanzatella
December 14, 2018
Great Staff, Great Service, Great car! After an extensive online search for vehicles I was interested in, Garber Honda Pre-owned had the best price in the area for a 2013 Kia Sportage. It h After an extensive online search for vehicles I was interested in, Garber Honda Pre-owned had the best price in the area for a 2013 Kia Sportage. It had been ten years since I bought a car and couldn't remember all that it entailed. Gina Lanzatella made it smooth and easy! She helped me through each step with instruction and friendly conversation. The office and staff felt friendly and welcoming and made it a pleasure doing business there. I will certainly recommend this to friends and family. I love my new car! Thank you for excellent customer service! More
by Sue
Employees Worked With
Jon Black, Ginamarie Lanzatella, John Lanzatella
December 14, 2018
Excellent Service I recently purchased a 2018 Honda CRV from Garber Honda. My salesman, Henry O'Hara was great. Very customer service oriented and patient as I asked I recently purchased a 2018 Honda CRV from Garber Honda. My salesman, Henry O'Hara was great. Very customer service oriented and patient as I asked lot of questions. There was no pressure at all which I appreciated. Henry was very thorough every step of the process. I hope he's there in three years when it's time to get a new car. Kudos Henry. More
by Kim
Employees Worked With
Henry O'Hara
December 12, 2018
New Car Purchase I had worked with the Garber Honda dealership previously so I knew that I would start my new car search with them first. My sales person, Henry O'Hara I had worked with the Garber Honda dealership previously so I knew that I would start my new car search with them first. My sales person, Henry O'Hara, worked hard to get me just the deal that I was looking for. I had a bottom line that he was able to work to with his management and the financing department. Henry was extremely knowledgeable, helpful and was there through every step of the process, from negotiations to final delivery. He even returned the plates on my second vehicle to the DMV! Job well done Henry and Garber Honda!! More
by Jan
Employees Worked With
Henry O'Hara
December 09, 2018
Easiest most honest,group of people to work with Issac was the best salesperson I ever bought a car from and I've owned over 15 cars in my life Honest,knowledgeable,organized,sincere Issac was the best salesperson I ever bought a car from and I've owned over 15 cars in my life Honest,knowledgeable,organized,sincere More
by Rudy
Employees Worked With
Brian Bender, Issac Elliott
November 28, 2018
Great car buying experience Our sales person, Isaac Elliott, was very knowledgeable, willing to answer all her questions, and patient. We got a good price and are very pleased w Our sales person, Isaac Elliott, was very knowledgeable, willing to answer all her questions, and patient. We got a good price and are very pleased with the entire experience. We would recommend Garber and Isaac. More
by GH
Employees Worked With
Issac Elliott
November 20, 2018
Friendly and patient to give you a good deal I really like this car dealership because they were so friendly and well coming.After three hours negotiation, I gave a good deal there for my new Hon I really like this car dealership because they were so friendly and well coming.After three hours negotiation, I gave a good deal there for my new Honda CR-V. More
by Mossi
Employees Worked With
James Brodsky
November 18, 2018
New car purchase in Garber Honda in Rochester NY After terrible car accident, during which I totaled my car, I went back to Garber Honda to buy a new car...I have to mention that we, my husband and I After terrible car accident, during which I totaled my car, I went back to Garber Honda to buy a new car...I have to mention that we, my husband and I are Honda lovers for years...My old Honda CRV seved me for almost 16 years and by the end saved my life..., so obviously I sexised to buy another Honda CRV. Pete MacCracken was our Sales Consultant during the process od purchasing our new car...Please, let me tell you how wonderful this Gentelman was, nit only professional but also knowledgable and very helpful in any way. I was very nicely surprised by ghe lenght and quality of the whole process. Mr.MacCracken is a highly reccommeded by me Proffessional in Car Sales as well as absolutely helpful person in the assistance of getting the finances trough reccomending Andy in Garber Honda. The whole proccess was not only an nice experience but also a relif aft r the traumatizing accident. Once againI would highly reccommend Pete MacCracken, Andy and the whole group in Garber Honda More
by Goska
Employees Worked With
Andy Paris, Pete MacCracken
