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Garber Chrysler Dodge Jeep Ram - Service Center

Saginaw, MI

4.8
173 Reviews

173 Reviews of Garber Chrysler Dodge Jeep Ram - Service Center

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January 14, 2020

Don't expect to be taken care of down the road!!! Dealership does not cover their work being done there. Maybe if they did their work by the book it would need second hand work being done by properly More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Rousse, Larry Cook
Jan 23, 2020 -

Garber Chrysler Dodge Jeep Ram responded

Dear Mr. Bednarski, We certainly understand the frustration you're feeling with having a repair bill on your Grand Caravan, however, without bringing your vehicle back into our Service Department, it's very difficult to conclude that the repair work the other mechanic is finding is a direct result of the work we performed on it over a year ago. We're more than happy to work with you, however, when you make threats of violence against our team in person or over the phone, as a company policy we will no longer engage with you. If you're able to be more civil with our team, we'd be happy to work with you on a resolution.

November 14, 2019

I will not go anywhere else for service. Garber provides A+ service. I still love my Jeep Wrangler! Mark Newman has always popped into service to say hi when I’m there. He’s been just great too! More

by Thesheep2
Recommend Dealer
Yes
Employees Worked With
Mark Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Rousse, Larry Cook, Sasha Stikeleather
June 10, 2019

Worse service I had in a dealership Wouldn’t recommend him for anyone., always rude and doesn’t really care about the customers. Every time I talked to him he seemed like he didn’t want More

by Jeep123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Cook
November 03, 2017

Amazing Stephanie is a very honest person to work with. She gives you the best prices available and helps you through the entire process, highly recommend her More

by Kayla3377
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Maike
October 06, 2017

GREAT professional they are a great family to join Great persons and team to work with and i tell any one to deal with yall thank you for get me the new car suv i want i will be spread the word for peo More

by Lamar Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2017 -

Garber Chrysler Dodge Jeep Ram responded

Hi Lamar. Thank you for the review and keep spreading the word!

September 27, 2017

Excellent Service was quick and very helpful with any Qiuestions I had and very knowledgeable on my question concerning their vehicles not to mention he managed More

by Russell Davy 1963
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Lyvere
Oct 09, 2017 -

Garber Chrysler Dodge Jeep Ram responded

Thank you Mr. Davy! We're glad that Robert could help.

September 18, 2017

Garber knows jeeps Drove 67 miles past 3 closer dealers for service on our Liberty. Enough said , Garber trusted, knowledgeable, clean, friendly, community focused. Whi More

by Dj S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Pitzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan service tech. (THANKS), Larry Cook
Sep 18, 2017 -

Garber Chrysler Dodge Jeep Ram responded

Thank you Dj S! Glad the trip around our Jeep Track went so well, but then, we knew it would....

February 27, 2017

stress full I recently purchased a used vehicle from Garber , one day after having it home the vehicle started having problems, I called bill and he got us in r More

by duff7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Case
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Karwat
Feb 27, 2017 -

Garber Chrysler Dodge Jeep Ram responded

Thank you duff7. It is true that not everything always goes perfectly, but we're glad that Bill Case and John Karwat addessed it right away and made sure that you are taken care of!

January 14, 2017

Not happy The car had not been defrosting properly and the window regulator broke. Window was on angle in door and was told no service until Monday. Yes a littl More

by Sharen1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Case
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Cook
Jan 15, 2017 -

Garber Chrysler Dodge Jeep Ram responded

Hello Sharen, thank you for letting us know about your experience. As you may see from our reviews, that is not the usual way that things go for our customers. We'll have either the Service Manager Brian or our Customer Advocate Michelle reach out to you privately to find out more about what happened.

December 30, 2016

Great Experience!! I love my new Jeep Patriot!! Bill Case was great to work with and he really tried to help me find a car that fit me and my budget. I can be really ind More

by Klbuxman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2016 -

Garber Chrysler Dodge Jeep Ram responded

Fantastic, thank you for the review. At Garber Chrysler Dodge Jeep Ram New or Used, Bill Case knows how to find the right vehicle. Enjoy your new Jeep Patriot and thank you again!

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