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Garber Chrysler Dodge Jeep Ram of Green Cove Springs
Green Cove Springs, FL
885 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 885 reviews
October 13, 2021
This is more a review of the sales person I got stuck with. She was very rude and dismissive and did not really seem to care if she made a sale or not. It seemed to me that it was more important to get with. She was very rude and dismissive and did not really seem to care if she made a sale or not. It seemed to me that it was more important to get back inside and be with the other sales people. She acted like a high school girl and she was the popular kid and I was the nerd. Her name was Vanessa Martinez and she worked in the used car dept. I was ready to buy and told her that but that I had one more place to go and look but I really liked some of the cars she had and inless the next place was something really special I would be back in a couple of hours with a bank check ready to buy. She tried to get me to buy right then even after telling her I was going to look one more place because I wanted to get the best deal possible and I was being careful. She then told me that someone else was looking at the car I liked and if I wanted a chance at buying it I needed to do it now. She wanted to also run my credit which I did not need or want and told her so which seemed to annoy her that I would not let her do so. I again told her that I really like the truck I was looking at and it was probably the one but I was going to look at one other thing like I said. When I said this again and would not cave to her pressure she quickly became very uninterested in me and said she would be right back and went inside and never came back. So I left after waiting about 15 min for her to come back and then left. I made it to the place I was next checking out and found a different truck and went on to buy it on the spot. She could have had this sale but wanted to be pushy and rude and I don't appreciate that. She is the reason I did not buy a car from Garber Auto Mall in Green Cove Springs and I do not recommend her she is unprofessional and pushy and if you don't do what she wants she had a temper fit and leaves like a 5 year old. I think people should just avoid this place just in case they would get her as the sales person. More
by Andersoncarguy19
Employees Worked With
Vanessa Martinez
September 15, 2021
The warranty that they promise is a total lie, the service department refuses to honor or even acknowledge recalls from the manufacturer and consistently refuses to work on warranty issues for a vehic service department refuses to honor or even acknowledge recalls from the manufacturer and consistently refuses to work on warranty issues for a vehicle purchased brand new from them just over a year ago. They go through service personnel every few months but a recent addition that they've had for about a year named Kat consistently tries to push out of pocket repairs that don't need repaired. I really used to trust their service department and would take my two vehicles there for everything but now I won't even trust them with an oil change. More recently the transmission went out on our 2020 and had to be replaced only to have issues with the braking sensor a few months later; each time we were told that a rental car would be provided and now suddenly we have a $300 bill from Enterprise. Don't buy here and don't get your car serviced here either, they've hired too many dishonest employees. More
by Charlie85
Employees Worked With
Katherine
July 06, 2021
I Purchased a vehicle back in January and the sales rep was great. Anything after that it’s been a nightmare. I am having an issue with my jeep and I reached out to them to ask what company My extended war was great. Anything after that it’s been a nightmare. I am having an issue with my jeep and I reached out to them to ask what company My extended warranty was through. Two days and five phone calls later still no answer More
by medwards17
Employees Worked With
John
May 26, 2021
Set an appointment to have the first service on my 2020 GMC Sierra for the scheduled oil change and because the transmission at 10k miles is shuttering and losing power. I used the online service scheduler GMC Sierra for the scheduled oil change and because the transmission at 10k miles is shuttering and losing power. I used the online service scheduler to make the appointment through the GMC app. I selected Kimberly and a loaner car. When I arrived I was asked who I was their to see, I said Kimberly .. and was pointed to her office... I was greeted by her with "can I help you"..." yes I have a appointment with for service".... She said "no you don't I don't see customers"... oh.. well then who do I need to see ... she said "him" and pointed to someone else. When I sat down the advisor promptly assisted and helped i went through everything and he said let me check on a loaner... after 45 mins he came to me and said they only have 4 loaners and none are available... You are the largest domestic dealer in America and you have 4 cars for loaners .. when you have recalls like crazy? I said no worries and said I would wait... after almost 1hr and 10mins .. they came and said they have no mechanic that can look at the transmission and that I would need to reschedule for another day. So now I have sat here for close to 1:45 mins for them to not even finish the service appointment and would like for me to take another day of time for them... $60k dollar truck .. $2 service business. Their poor business model is the customers inconvenience. More
by Docunderwood
Employees Worked With
Danny Rouse
April 11, 2021
Excellent buying experience with Harris B. Everything was mostly done via texting/online. Harris went above and beyond! Very polite and professional gentleman. Thanks u mostly done via texting/online. Harris went above and beyond! Very polite and professional gentleman. Thanks u More
by lowens1948
Employees Worked With
Harris Behrman
February 28, 2021
Excellent buying experience with Darien LaRue, I purchased my 1st new car when he was working in Lake City I have followed him to Garber to purchase my new 2021 Ford Escape. He is a great guy, very purchased my 1st new car when he was working in Lake City I have followed him to Garber to purchase my new 2021 Ford Escape. He is a great guy, very professional and super down to earth. More
by missyrue25
Employees Worked With
Darien LaRue, Darren Mathews
December 21, 2020
I had my Doge Ram serviced on December 16. It was a very cold environment and no one had on mask. While I was sitting in the waiting room I heard the staff making racist jokes. They stopped when I turned ar cold environment and no one had on mask. While I was sitting in the waiting room I heard the staff making racist jokes. They stopped when I turned around and looked at them. I called to report it to a supervisor but he never returned my call!! More
by Charles.jonesfMr Jones
Employees Worked With
Paul Bobo
November 28, 2020
Mason Kirkham at Garber Ford was very polite, took care of what we were looking for. A very professional gentleman. Will gladly do business with them anytime. of what we were looking for. A very professional gentleman. Will gladly do business with them anytime. More
by Snjandrews
Employees Worked With
Mason Kirkham , Patrick Lato
July 20, 2020
Excellent buying experience, would do again. The whole process was mostly done online. The dealership met all my needs and made the buying very easy. process was mostly done online. The dealership met all my needs and made the buying very easy. More
by Jfcandyman
Employees Worked With
Tyler Baugh, Darren Mathews, Mike Bisogno
