Garber Automotive Porsche Audi

Service my car Experience horrible, no communication takes forever to get any work done , -very unprofessional service !!! Because of this poor service I'm rethin Experience horrible, no communication takes forever to get any work done , -very unprofessional service !!! Because of this poor service I'm rethinking to purchase another Audi again ! More

Had an emergency with my car and I came in last minute but I was helped the very same day with no hassle. The service was very friendly and everyone helped me out with everything I needed. David Hatch did but I was helped the very same day with no hassle. The service was very friendly and everyone helped me out with everything I needed. David Hatch did the work on my car and it ran beautifully right after I left! Awesome place! More

Danelle Hetrick is always very friendly and helpful. My problem with the service is that within days after my 140K mile service was completed my indicator light came on for worn break pads. I brought my c problem with the service is that within days after my 140K mile service was completed my indicator light came on for worn break pads. I brought my car back in and it was confirmed that the service technician missed this and that indeed one of my break pads was worn indicating that I now needed new breaks, rotors, and pads on the front of my car. Also, before my 140K mile service, I mentioned that the heat wasn't working properly. When service was completed I was told that the technician didn't find anything wrong with the heating system. When I brought my car back for service on the brakes and pads, the technician agreed that the heat wasn't working. I am concerned about the lack of scrutiny for such an expensive, quality car with expensive service visits. I continue to bring my car back to Audi Service because I want qualified technicians who are familiar with the car to service it. I think it's important, that Garber Audi hires the best technicians and holds them to the highest standards. More

Janet went out of her way to help me work through insurance claim hurdles and to schedule collision work and loaner support at a time that would work with my impossibly busy schedule. Then when an u insurance claim hurdles and to schedule collision work and loaner support at a time that would work with my impossibly busy schedule. Then when an unusual service issue arose days later, Danelle took immediate and total care of me, including rearranging the collision work so that it was done while I already had to go without my car. A loaner was provided without hesitancy and John worked to help get my car back and forth between the two shops without even flinching. Garber Audi rocks! More

It is like having confidence that whatever the problem, wherever it lies and howsoever many unexpectednesses may show themselves -- we know that our car doctor will find it, see it and do whatever is neces wherever it lies and howsoever many unexpectednesses may show themselves -- we know that our car doctor will find it, see it and do whatever is necessary to restore it to its proper functioning. Such was a recent case where Danelle Hunsigner found an unexpected, large and troubling problem, and championing our cause to the Audi organization beyond the dealership, enlisted their assistance in backing the repair. It is with great gratitude that I continually recommend Danelle Hunsinger and her team at Garber Audi. More

I brought my car in to have summer tires put on Denelle called and said she was a bit worried about the wear on the tread in the rain and gave me several options all while telling me not to worry I can kee called and said she was a bit worried about the wear on the tread in the rain and gave me several options all while telling me not to worry I can keep the loaner car till we get the tires long story short I always have AMAZING service and always greeted with a warm smile from the entire team. I guess I should also state this great service just resulted in me placing 2 new S7 orders as of today and when our other exec cars come up in Sept it will result in 4 more new car orders with the dealership...... More

Best Holiday Experience ever! I was visiting family in Best Holiday Experience ever! I was visiting family in the Buffalo/Rochester area and went to take a look at a Cayenne Diesel. My local dealerships Best Holiday Experience ever! I was visiting family in the Buffalo/Rochester area and went to take a look at a Cayenne Diesel. My local dealerships had told me I had to wait 2-3 months before I could get one as "they were very hot, and they sold out every one of them at asking price". Tim was very professional and greeted me as soon as I stepped foot in to the dealership. He showed me a Cayenne Diesel that had just arrived and I fell in love with it right away. I was a little nervous buying a car from out of state, but he quickly assisted me with the process and ensured all of my questions were answered. I think the dealership may have been giving holiday discounts.. but I was amazed by the discount I was given and VERY happy to say the least. Although I had a long drive ahead and it's snowy out -- they had the car re-detailed for me to pick up! Thank you so much Tim and the staff at Rochester! They also have a really nice supercar in the Audi showroom.. it's quite the looker. More

Do not attempt to trade a car to this dealer as they offer you 20% less than others. Was fully prepared to buy a new 80,000 car however after they brought out the person who appraised my car (who mig offer you 20% less than others. Was fully prepared to buy a new 80,000 car however after they brought out the person who appraised my car (who might have been 20 years old) the deal collapsed. I do not recommend this dealer and suggest if you are buying a Porsche you take the ride to a major city. It will save you thousands. As a side note the salesman Dan was not the issue - he was professional but didnt have the final say in any deal. More

I was looking for a Mazda CX-5 recently. Garber was the first dealer I contacted with, simply because it was closer. After two visits, I sat down with the guy (Mark) to discuss about the price. Normally de first dealer I contacted with, simply because it was closer. After two visits, I sat down with the guy (Mark) to discuss about the price. Normally dealers sell new cars with prices lower than the MSRP value. However this dealer refuse to give any discount. They said the price margin was very small and the CX-5 is popular (which basically means if I don't buy it, others will buy it anyway). what reason is that?!! So I contacted other 2 dealers in Rochester area. Guess what, both of them can provide about $700 discount. So I went to the dealer at West Ridge and purchased my car with the right color and model I want and with a satisfied price. FYI, the lady at Mazda West Ridge Rd. is Judy. Very nice lady! More