Garavel Chrysler Jeep Dodge Ram - Service Center

My overall experience with service is great and that is due to Keith. Keith's professional, Knowledgeable And very compassionate towards the customers makes it easy to work with chrysler. due to Keith. Keith's professional, Knowledgeable And very compassionate towards the customers makes it easy to work with chrysler. More

Keith is very courteous and customer service oriented. The facilities were excellent as it made it very easy for me to wait and pick up my vehicle. Keith was also very knowledgeable from a service aspect. The facilities were excellent as it made it very easy for me to wait and pick up my vehicle. Keith was also very knowledgeable from a service aspect. More

Great service! Everything was explained to me regarding the needed service, cost and when my jeep would be ready! Keith was so very helpful. Definitely will continue to use the service department for al the needed service, cost and when my jeep would be ready! Keith was so very helpful. Definitely will continue to use the service department for all my service needs. More

the overall experience was great. I had extensive work done and waited for the repairs to be done. They were done in an efficient and timely manner. The staff was very friendly and accomadating. done and waited for the repairs to be done. They were done in an efficient and timely manner. The staff was very friendly and accomadating. More

I would recommend this dealership because of people like Keith. Keith was so pleasant and very helpfulx and understanding. I would recommend him to all my friends. Keith. Keith was so pleasant and very helpfulx and understanding. I would recommend him to all my friends. More

I scratched my car and was lucky enough to run into John Miranda who took the time to explain what I could do at home to clean my, what paint I needed and had it ready for me when I came in the next day. Gr Miranda who took the time to explain what I could do at home to clean my, what paint I needed and had it ready for me when I came in the next day. Great employee! More

I have a 2004 Chrysler Concorde that I purchased used 2 and a half years ago and have been using the auto shop I bought it from for all service related needs. I recently got a mailing with a promo from t and a half years ago and have been using the auto shop I bought it from for all service related needs. I recently got a mailing with a promo from this dealership for a $99.00 brake pad replacement and since my brakes were squeeking a bit, I thought I would use it and get that taken care of. All I wanted was the front brake pads to be replaced. I made that perfectly clear. I made an appt. with this local Chrysler/Jeep dealership that i had used once before for a recall which is how they had my name in their mailing list. Went in for appt. told the service rep what I wanted, gave them the coupon and was told it would be "about an hour". I waited in the waiting area, working on my laptop, and almost two hours later, was called up to the service desk. They said they hade "looked over" the car, and the estimate for the work needed to be done was $2,200+!~ I couldn't believe it and knew instintively in my gut that coming to this dealer where they would "go service/repair fishing" for any work possibly needed on the car that I didn't want or request would be located and checked and noted for replacement. When I was brought back to the car to see the mechanice and the 'needed work' all tires were off? I just wanted to the front brake pads to be replaced! Of course they tell you that they do a 30 point inspection for 'safety reasons' on every car but the bottom line is that we all know that is a way for them to get more service $ out of every person who brings their car into the shop. If I didn't want or refused to have the work done, they were going to make me sign a form saying I understood the car was "not safe" for legal reasons. I feel like i just got totally ripped off. So they had to get me a rental car and I was told the work would not be finished by the end of the day but would be called in the a.m.. I did not get a call until 3:45 the next day and was told they would be around for about another 45 minutes to an hour before closing. I couldn't make it back so I had to wait until MOnday a.m to go get my car an pay almost half of what i bought the whole car for 2 and 1/2 years ago for repairs that in my mind/opinion did not need to be done. I usually fix things on the car when they need it or brake. Not proactively repair everything under the sun for the good of the dealer cash flow. More

Needed a service on short notice and had to wait. Keith and Ramon squeezed me in and got me out in about an hour, so that I could get to work. Great service. and Ramon squeezed me in and got me out in about an hour, so that I could get to work. Great service. More

My Jeep was not ready to be picked up when promised it would be. And they told me what the cost would be for the service, and it came in much higher than the quote. Disappointed overall, especially beca would be. And they told me what the cost would be for the service, and it came in much higher than the quote. Disappointed overall, especially because we bought our Jeep at this dealership one year ago. More