Garavel Chrysler Jeep Dodge Ram - Service Center

Emergency repair due to check engine light. Showed up without an appointment 7:30am Mon. morning. Quick diagnostics of the problem and cost estimate and length of repair provided. Repaired car same day o without an appointment 7:30am Mon. morning. Quick diagnostics of the problem and cost estimate and length of repair provided. Repaired car same day on time. Round trip driver service to and from work. Final cost less than estimate. Felt welcomed with polite and friendly greeting. More

Dear Reviewer; Michelle Johnson reclaimed my Dear Reviewer; Michelle Johnson reclaimed my confidence in buying a Jeep product and the experience at your establishment. My initial instinct to Dear Reviewer; Michelle Johnson reclaimed my confidence in buying a Jeep product and the experience at your establishment. My initial instinct to a simple problem was to seek a local garage, due to my reasonable assumption of practices and reputations of dealership habits, which I have confirmed by my past experiences. Michelle, however, restores confidence in the Jeep experience. The fist gentleman I encountered (intentionally not mentioning names) would gladly have accepted a diagnostic fee without asking questions. Michelle did not. Michelle's response was similar to that of a local and caring proprietor wanting future business. I was surprised and pleased with this level of integrity. Although my issue was solved ( a water bottle under the seat causing a warning light to go off ) did not gain you income on that instance, I assure you this: Her commitment to customer care will gain the company fair trade in the future, and has allowed me to recommend the company due to her integrity. You are to commend her. Thank you for hiring an exemplary representative. It does not go unnoticed. Please rescind your 25 word rule for the future for folks who are sincere, but not as verbose. Regards Gary Helm HelmGM1@hotmail.com More

One of the main reasons I keep my Jeep is because I like the service so much. They have been SO nice to me. They seem to go out of their way to be sure the customer is taken care of. They're awesome. the service so much. They have been SO nice to me. They seem to go out of their way to be sure the customer is taken care of. They're awesome. More

Christina was very helpful. She was assistant running express lane. Check in was quick and easy and she kept me regularly updated on progress and ran through options for repairs when check-up was complet express lane. Check in was quick and easy and she kept me regularly updated on progress and ran through options for repairs when check-up was completed and explained things clearly. She also took me to parts area to help with query about bicycle rack. Very friendly and very helpful. More

Christa was very honest and helpful for my service appt. Christa was very honest and helpful for my service appt. I was in and out in half hour. I was reluctant to rotate the tires but it was necessary a Christa was very honest and helpful for my service appt. I was in and out in half hour. I was reluctant to rotate the tires but it was necessary and Christa found a coupon for me to soften the price. Thank you More

Will nevvvvvvvvvvvvver go back to Putnam Jeep ever ever ever ever again. Last Christmas I had a terrible problem happen to me on Christmas day and you guys took care of my girl the very next day. There was ever ever again. Last Christmas I had a terrible problem happen to me on Christmas day and you guys took care of my girl the very next day. There was a man there (suit. possible owner?) who made a comment when I said that I get my oil changed in Greenwich cause they give me free oil changes. He said, 'Well thats a very good reason to still go there'. I went back to Greenwich and they gave me a $1200 list of things I needed to do to my Jeep. I felt very leery of these 'repairs' and told myself that I would one day 'give back' to Garavel for them being so nice to me this past Christmas. I couldnt have been more surprised and pleased when my girl passed her 32 point inspection, got her oil changed, tires rotated and got an exterior car wash for next to nothing. ( Greenwich said due to State Environmental Laws they could not provide car washes... I sadly believed them for years.) Christa wowed me with not only telling me that there was nothing mechanically wrong with my girl but told me that I should extend my warranty. Done & done. I told Christa that my parents live up in Norwalk so no excuses to never not come up to Garavel to take care of my four wheeled 'girl'. You guys are great. Couldnt be more happy. Thanks for taking care of me and and 'my girl', aka Mary J :) More

Just moved to CT from Virginia Beach...This dealership was top notch in customer service! Everyone looked me in the eye, smiled, and was very pleasant. Christa was patient in explaining the inspection t was top notch in customer service! Everyone looked me in the eye, smiled, and was very pleasant. Christa was patient in explaining the inspection that would be done on my vehicle. I had questions about the brakes needing to be replaced and if the work was truly warranted. Gregg went over the history of my car with me and brought the mechanic out to talk about the condition of my car. The mechanic was knowledgeable and explained the mechanical issues to me to my satisfaction. I was hesitant about using a new dealership and Gregg put me completely at ease. I feel assured that the employees at Garavel are honest and I will continue to bring my car to them for service. More

I have been going to this dealer for purchasing vehicles as well as for the service on my cars. I have always found the service department to be great and very accommodating! They answer my questions and as well as for the service on my cars. I have always found the service department to be great and very accommodating! They answer my questions and never make me feel my questions are lame. I especially like working with Keith and he is a major reason I return to service my car. He is a keeper......... More

Express service was excellent. Got me in and out and answered all my questions. First rate in every respect.Team always is responsive and addresses my issues and delivers outstanding service on all our answered all my questions. First rate in every respect.Team always is responsive and addresses my issues and delivers outstanding service on all our vehicles. More